DR
Dianthy R
Active since Mar 2016
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
Terrible service
Last year I contacted the customer care service at P&G to bring to their attention the defective wet wipes we received from Pampers (it was not the fist time we found the packaging on their wet wipes to be sup par). The packaging is terrible and tears which in turn dries the wet wipes out. I logged a case with their customer care team who, did not seem to understand the problem despite the pictures I had sent. Thereafter I was told it would be sent to the relevant department and radio silence after. We have since switched brands because the service is pathetic
0 replies
22 months ago
Putrid service
I submitted a 3rd party claim on the 31st May. I did not have the panelbeater quote because I was told that I should not pay and everyone wanted to charge me. The call center agent I spoke to initially said that I can express my struggle in the body of the email and will be assisted. 7th June I had to call in because nobody contacted me (after I emailed to ask someone to call on the 6 June) I was told Balungile Mbongwe is looking after the case and I need to pay the panel beaters to get a quote because MiWay can't help in any way. After the call Balungile sent me an email. I sent the quote on the 13th June and am still awaiting feedback. I asked for feedback on the 18th, 24th, 25th, 27th, 28th of June as well as 1 July (called on the 2nd July) asked again on the 4th and 5th July. It is over a month since I submitted the claim and still no feedback??? Balungile ignored my request for a managers details. This is pathetic. Why is it so hard to communicate??? My emails go unanswered and it is unacceptable. My car is sitting with the damage for almost 2 months now because MiWay clearly is not bothered about servicing 3rd parties when their clients are at fault
53 replies
35 months ago
******** activity
I called in on the 4th May to update my residential address details, I was told my premium was going to increase by R600 and suddenly 2 days later a debit order goes off my account for an amount of R300 odd rand without any authorization
159 replies
37 months ago
Do not use SHEIN and deal with Buffalo Logistics
I would not recommend you order from SHEIN, this logistics company is like a lucky packet, you never know what you're going to get!!! My order was not delivered and they said they tried several times. I was home, no one came. I sent an email query and the response was that as per the agreement with the supplier packages will be destroyed after 3 month. It has not even been a month. Putrid non existent service. Call centre just rings and says person unavailable, Whatsapp no reply, email no reply.
0 replies
93 months ago
Knock out service
I had bought a pack of dried fruit and nuts which I was not entirely satisfied with and contacted the company to inform them of the defects identified. I received a professional response promptly and liaised with Pieter van der Westhuizen who was very willing to rectify the matter and gave me several options to do so which is rare to say the least. The compensation I received superseded my expectations and I have never been so impressed with the way in which a complaint has been handled
0 replies
93 months ago
Superb service
Absolutely phenomenal job done by Classic Panel beaters in Lenasia. I sent my car in for dents and scratches with a plan i have with the unlimited group, my car looks spectacular, almost as good as new it superseded my expectations to the greatest extent. thank you for the great work that you do :)
0 replies
98 months ago
PATHETIC SERVICE
Virgin Active has started debiting me R157.50 more than the agreed amount as per the contract I signed as of the 1 January '18. I have questioned this several times and am being continuously told that it was because i had Vitality when i signed up and cancelled it thereafter which is not the case and the proof was sent to them. This is pathetic that they expect me to phone Vitality and sort it out when the maladministration was on their part and not mine. I was never informed prior to the increase which goes against the CPA. I am so livid by their apathetic response. Why is it so hard to take responsibility for their error instead of the customer the run around.
0 replies
104 months ago
PATHETIC SERVICE
I was sold an Edgars Club membership told that only once I activate the card will I be charged. Lo and behold I was charged and had to call in to cancel. I canceled this on the 30 May having already been charged for May and April. I was assured that someone will contact me to refund me. I was then charged again in June. I called into the call center today twice and both times the call was dropped in my ear. Edcon is very quick to charge you for services that were never applied for but it is a mission to get your money back.
122 replies
122 months ago
Staff unwilling to assist
I swiped my cheque card to purchase tickets at Nu Metro on the 18 March and the tickets did not print, the manager then supplied me with 2 readmission tickets and informed me that i could use it at any time for any movie at any Nu Metro. I took my grandmother to watch Kapoor and Sons on the 23 March and when I wanted to use my readmission tickets I was told that it did not apply to new releases which is not what I was told when the tickets were given to me. The manager on duty did not come to the help desk even though I requested to speak to them about it. The clerk assisting told me to buy tickets for the movie and use the readmission tickets another time which is unacceptable as i had already paid for the tickets. They were not willing to assist in any way and I was told that the movie was full if I wanted to use the readmission tickets but if I bought the tickets I would be allowed in which does not make sense. I then had to take my 77 year old gran to see Kung Fu Panda and missed half the movie due to the delay caused by the staff who were not helpful at all. when I walked out thamsanqa asked for my details but no one has contacted me to date. this was not free tickets i had
0 replies
123 months ago
Misleading information for self benefit
I was contacted by elite mobile on the 05 January 2016 for a tablet deal including 1 Gig of mobile data for the total price of R99 per month and was told for the first month the value added services would be activated for free and would only be charged should i make use of these services, i was also informed that i would be able to purchase an additional gig for the amount of R49 after depletion of the initial gig of data my purchase for an additional gig was unsuccessful as i was told the product didnt exist. i then proceeded to cancel my contract within the specified time due to incorrect information provided by Nonkuleko. I was refunded for the value added services that were fraudulently activated however i am still being billed for the contract by Vodacom. I've sent several emails and to date have received no communication. Ive called in on 01 March 2016 spoke to Veronica Pots regarding cancellation, was promised feedback of which has yet to take place, i spoke to Marilyn Naicker 15 March 2016 to follow up and requested to speak to a manager several times and was told she would assist however she offered no resolution. i would like to refunded and compensated for my troubles
75 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
6 (60%)