DI
David I
Active since Jun 2016
28
Reviews
0
Industries
Reviews
28 reviews2 months ago
EASYPAY DETAILS
You have the option on your vodapay mobile app to pay using Easypay or PayU. But you don't tell us what our account number is. It is not the standard NA... account number. It is a long number starting with 9. Please give me this account number so I can make payments timously. I have wasted alot of time on your callcentre and toby and no one can answer me.
159 replies
2 months ago
FNB EBUCKS TRAVEL DISAPPOINTMENT
Maybe the rating will change if I get a decent response. This relates to the new EBUCKS Travel benefit. I'm always on level 5 and got 40% for each member of the family. Now, we get 80% (Yay), but we all have to travel together because FNB is now promoting families they say. Well the problem is, my children are over 18 and are in university. They would travel home during their breaks. Now they don't qualify for anything. Tell me now, why would I have to fly to JHB to fetch my 19 - 21 years children to fly them back to CPT just to get the 80% discount and then the return journey I would have to fly to JHB and then immediately back home. This would be twice or maybe 3 times a year. I escalated this as a email query, At first they responded saying "My feedback is in review for the next earn rule change". I have thereafter repeatedly ask where and how far this planned change is in development and whether it is definitely going to happen. But I can't get a answer. I cannot just sit back and wait FNB EBUCKS. Your new "benefit" is going to cost me alot this year. So I need to base your answer as to whether I need to change my banking to Discovery as my whole family qualify for the 40% discount tier and if I move my banking, I can get even more discount. At the end of the day, we need to move to where we can save the most thanks to all our living daily expenses. So What is it going to be? And if it is to be changed, how and why should we wait until July? I didn't want to post on HelloPeter, but I am just not getting any proper response to the emails sent.
112 replies
4 months ago
Ebuck - New Travel discount rules for children.
Seems we have to put Ebuck queries under FNB. This new travel rule to qualify for any discount only if traveling with a adult is and doesn't make sence? To qualify for discount you have to be under 24 years. Why would a children over 18 and under 24 still have to travel with there parent? I mean they are practically adults already. Now we have gone from receiving 40% down to receving 0% because of this benefit but we still have to remain loyal here? Why? Please review. I'm sure there are many others complaining on this rule!!
56 replies
17 months ago
I need Customer Support Urgently
I took out a BF double deal, but have been quoted differently to what was offered. I now want this rectified or I want to cancel. But requesting the recordings takes 7 days as I'm told and Cancellations also within the 7days. So if I request a cancelation, it will take another 7 days and would block me from upgrading to a different stand alone phone device What do I do. I have in mean time requested the recordings, but my time is limited. HELP please.
109 replies
26 months ago
No investigation from Discovery
you guys informed that I collected my shirt at Fourways on a specific day, yet I've informed you that I was in cpt during this time. The only shop I redeem codes is Sportsmans Centurion. You guys have not done a thorough investigation. Please send me a new voucher.
227 replies
43 months ago
Discovery goal not achieved due to sync error
There was recently a error with regards to syncing Exercise points between Huawei devices and Discovery. This was a known error which I saw on your website and also from a whatsapp call to AskDiscovery. I thought I'd resolve the issue by syncing to my iPhone device however, it seems my iPhone did not register/sync to the discovery vitality. I realised this due to a weekly goal not been met by 50 points. I checked the records to find the Friday 5000 steps was not recorded but had it on my phone. I screen grabbed it and sent to discovery. THe consultant assisted as much as she could but was not authorised to capture because it was not sync'd I have consecutive 150+weeks goal achieved. I am not lying on the process. But for you not allowing to capture due to an original discovery huawei error and not user, I have broken this streak and have lost interest in continuing with this long standing streak, which ultimately keeps my health improvement. Vitality.. Please - Why is this such a big issue. Look at the situation. Yes I get my iPhone didn't sync and probably because the huawei was still syncd, but I wouldn't have gone through this mess if you didn't have the incident. Reconsider please.
266 replies
45 months ago
Service
Really annoying when the agent is so helpful on first call but then doesn't follow through and keep to there promises Where is my feedback that was scheduled on Monday. Then i contact you yesterday and request that the agent calls and guess what... No call. Reference: 8904288413 Service is key. And your first call delivered that. But then it is lost. Pick it up please
402 replies
51 months ago
On going problems with claims
I have so many reference numbers each time having to spend at min of 40 min per call (my cost) to get accounts setting correctly. Yes - I know part of the blame is from the doctors billing, but I cannot continue like this. THere has been deductions off my savings accounts which I do not approve and have asked for it to be reversed. I have also submitted a Ortho.. account to which you only part paid with a reason code not having ICD10 codes, yet there is. on each line.. I'm tired of having to phone every time we submit a claim. Surely you guys can get this right!!! Call me!
159 replies
58 months ago
CONSULTANT TO CALL
Please follow up on the website query 7978124726 and get the consultant to CALL me. It is ridiculous that we pay exorbort costs to Discovery and you employ such incompetent staff that don't read the query properly. I have asked for the consultant to call me and I get a generic call centre response from a person that doesn't read the question.
106 replies
59 months ago
Telephone
Please. Your line keeps dropping!!! Your IVR is way to long... It costs us MONEY!!!! 3 minutes just to land up in the waiting queue after all the voice prompts and now we wait and then your line drops!!! In the mean time, we are DYING!!! No feedback. No update. No email C'MON!!!!! PHONE ME URGENTLY!!!! MY WIFE IS DYING as we WAIT your AUTHORISATION!!
159 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (3.5714285714285716%)
3 Star
1 (3.5714285714285716%)
2 Star
7 (25%)
1 Star
19 (67.85714285714286%)