Active since Jun 2016
2
Reviews
0
Industries
Reviews
2 reviews19 months ago
Complaint Regarding Faulty TV and Warranty Issue
Dear Toshiba Customer Service, I am writing to express my disappointment and frustration regarding the handling of a warranty claim for my Toshiba TV, purchased from HiFi Corporation in Klerksdorp, North West. I moved to Tzaneen, Limpopo, shortly after purchasing the TV, and after just one year of use, it malfunctioned. Due to the lack of a HiFi Corporation store in Tzaneen, I took the TV to Radio Center, a reputable service provider in the area, who assessed and confirmed the damage. They provided me with a letter detailing the issue, and upon contacting HiFi Corporation, I was informed that I needed to bring the TV, along with the letter, to the nearest HiFi Corp branch, as the product was still under warranty. This meant traveling over 100 kilometers to the Pietersburg HiFi Corporation branch, which was a considerable effort on my part. After leaving the TV there for almost three months, I was informed that the warranty claim was denied because the TV had been "opened." However, it was opened by a certified service center with the proper credentials to handle such repairs. I am extremely disappointed with this outcome as I followed the necessary procedures and went out of my way to meet the warranty requirements. The product is still within the warranty period, and it is unacceptable that the repair was refused under these circumstances. I request that you reconsider this decision and provide a resolution to this issue. I believe that as a loyal Toshiba customer, I am entitled to receive the service and support promised at the time of purchase. Please advise on the next steps to resolve this matter promptly. Thank you for your attention to this issue. I look forward to a positive response. Sincerely, [Quentin Hennig] [083 379 6638] [Toshiba 55" C350MN 10283585]
0 replies
116 months ago
Worst service
<p>Im having a Telkom uncapped internet plan that is not working with the weekender phone, the line has been off since yesterday I can't call them from the land line or use the internet because it is not working, they promised me they will replace the line 4+ months ago and till date no one came to replace the line, im complaining and want to cancel my line with telkom because of the poor service im getting, im using my own data and month end they still want me to pay for the months service they gave me that wasn't working or they suspended my line for not paying! Please assist me with atleast getting service from telkom to fix this problem! </p>
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)