T
Toshiba
Claimed Business
T
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Toshiba
Toshiba has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Toshiba across 40 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNC
Noelle Crewe-Brown
1 reviews | Active since Jan 2020
11 Mar 2026, 07:18
Bad service with respect to a credit from Toshiba - Hisense
We bought a Toshiba TV just over 2 years ago through Takealot. This TV has stopped working. I notified Toshiba on the 17 February and was asked to send a copy of the invoice to them. This was emailed to their service department. I was informed that they would contact me w.r.t. to fixing the TV in 3 to 4 working days. A week later I recalled Toshiba asking what was happening, to be told that it could not be fixed and that it needs to be collected and returned. But before fetching I need to send a picture of the serial number and the TV showing it turned on with no picture. This was done on the same day. I would then receive a credit via our Takealot account. The TV was collected on the 4 March. I recalled Toshiba on the 9th March and was promised feedback on the same day. As I have not received any feed back, I recalled this morning and was told that they have now requested a purchase order (on the 9th - was it after my call?) from Takealot. Once again they said they will follow up and give me feedback... Why do they now need the purchase order, as I have already sent them the Takealot invoice? My view is that it is a delaying tactic....
Helpful (0)
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Noelle Crewe-Brown
1 reviews | Active since Jan 2020
11 Mar 2026, 07:18
Bad service with respect to a credit from Toshiba - Hisense
We bought a Toshiba TV just over 2 years ago through Takealot. This TV has stopped working. I notified Toshiba on the 17 February and was asked to send a copy of the invoice to them. This was emailed to their service department. I was informed that they would contact me w.r.t. to fixing the TV in 3 to 4 working days. A week later I recalled Toshiba asking what was happening, to be told that it could not be fixed and that it needs to be collected and returned. But before fetching I need to send a picture of the serial number and the TV showing it turned on with no picture. This was done on the same day. I would then receive a credit via our Takealot account. The TV was collected on the 4 March. I recalled Toshiba on the 9th March and was promised feedback on the same day. As I have not received any feed back, I recalled this morning and was told that they have now requested a purchase order (on the 9th - was it after my call?) from Takealot. Once again they said they will follow up and give me feedback... Why do they now need the purchase order, as I have already sent them the Takealot invoice? My view is that it is a delaying tactic....
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Jean
1 reviews | Active since Jan 2020
31 Jan 2026, 16:50
High expectations bad quality and service I bought one of thier TV's from takealot on the 4/01/2026 and it started making black lines on the bottom on the 20/01/2026 I tried to contact them though their email on the website and it didn't work so I went t
High expectations bad quality and service I bought one of thier TV's from takealot on the 4/01/2026 and it started making black lines on the bottom on the 20/01/2026 I tried to contact them though their email on the website and it didn't work so I went though the website and issued a request but still didn't get any feed back. I mean the TV isn't even a month old.
Helpful (0)
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Jean
1 reviews | Active since Jan 2020
31 Jan 2026, 16:50
High expectations bad quality and service I bought one of thier TV's from takealot on the 4/01/2026 and it started making black lines on the bottom on the 20/01/2026 I tried to contact them though their email on the website and it didn't work so I went t
High expectations bad quality and service I bought one of thier TV's from takealot on the 4/01/2026 and it started making black lines on the bottom on the 20/01/2026 I tried to contact them though their email on the website and it didn't work so I went though the website and issued a request but still didn't get any feed back. I mean the TV isn't even a month old.
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Mukovhe N
1 reviews | Active since Jan 2020
7 Jan 2026, 21:40
Don't buy Toshiba TV
I bought their TV from Amazon SA after three months it went off. Their technicians came and assessed the TV and it was ruled factory fault. A new replacement TV was to be issued, till date we have not received anything. When we call them they refer us to Amazon then amazon refers us back to them. It is emotional draining and tiring
Helpful (0)
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Mukovhe N
1 reviews | Active since Jan 2020
7 Jan 2026, 21:40
Don't buy Toshiba TV
I bought their TV from Amazon SA after three months it went off. Their technicians came and assessed the TV and it was ruled factory fault. A new replacement TV was to be issued, till date we have not received anything. When we call them they refer us to Amazon then amazon refers us back to them. It is emotional draining and tiring
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Jacques P
1 reviews | Active since Jan 2020
9 Jul 2025, 12:47
Harrasment by Toshiba Sales representative.
Will you please ask your sales agent (Lorenzo) to stop contacting our businesses. We are extremely happy with our current printing solutions service provider and we don't need his assistance. The harassment has now reached a point where Toshiba as service provider has been "blacklisted" and Toshiba will NEVER do business with any of the businesses within the group.
Helpful (0)
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Jacques P
1 reviews | Active since Jan 2020
9 Jul 2025, 12:47
Harrasment by Toshiba Sales representative.
Will you please ask your sales agent (Lorenzo) to stop contacting our businesses. We are extremely happy with our current printing solutions service provider and we don't need his assistance. The harassment has now reached a point where Toshiba as service provider has been "blacklisted" and Toshiba will NEVER do business with any of the businesses within the group.
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Nono N
1 reviews | Active since Jan 2020
15 Jan 2025, 14:50
Toshiba dishwasher - drama
Perhaps I could get some help here or help somebody. I purchased a Toshiba dishwasher from Takealot which has a 5 year warranty (written in huge letters stuck on the door of the dishwasher). The dishwasher was well delivered and has been working well for the past 2 years. It stopped working recently and does not even switch on. I contacted Takealot - they sent a courier company to come collect it and then the problems began. While they had the machine a technician called to say he'll be at my house soon to assess the machine - I cleared that up. Takealot then said they are returning the machine as it had to be assessed at my house. It was sent back and I was given a link to contact Hisense for repairs - as Hisense does repairs for Toshiba. I contacted Hisense they claimed that the machine is out of warranty - I sent a picture of the 5 year warranty sticker still stuck on the machine - they said to contact Toshiba. I contacted Toshiba who said they cannot help as they only do printers and copiers and advised that I contact Takealot. I then contacted Hisense again who claimed that they only repair Toshiba TVs not any other appliances. Now we're back to square one. So - be advised that purchasing a Toshiba dishwasher is risky in this South of Africa. If you have any advise - do help me.
Helpful (0)
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Nono N
1 reviews | Active since Jan 2020
15 Jan 2025, 14:50
Toshiba dishwasher - drama
Perhaps I could get some help here or help somebody. I purchased a Toshiba dishwasher from Takealot which has a 5 year warranty (written in huge letters stuck on the door of the dishwasher). The dishwasher was well delivered and has been working well for the past 2 years. It stopped working recently and does not even switch on. I contacted Takealot - they sent a courier company to come collect it and then the problems began. While they had the machine a technician called to say he'll be at my house soon to assess the machine - I cleared that up. Takealot then said they are returning the machine as it had to be assessed at my house. It was sent back and I was given a link to contact Hisense for repairs - as Hisense does repairs for Toshiba. I contacted Hisense they claimed that the machine is out of warranty - I sent a picture of the 5 year warranty sticker still stuck on the machine - they said to contact Toshiba. I contacted Toshiba who said they cannot help as they only do printers and copiers and advised that I contact Takealot. I then contacted Hisense again who claimed that they only repair Toshiba TVs not any other appliances. Now we're back to square one. So - be advised that purchasing a Toshiba dishwasher is risky in this South of Africa. If you have any advise - do help me.
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Anonymous
1 reviews | Active since Jan 2020
25 Sept 2024, 19:38
Complaint Regarding Faulty TV and Warranty Issue
Dear Toshiba Customer Service, I am writing to express my disappointment and frustration regarding the handling of a warranty claim for my Toshiba TV, purchased from HiFi Corporation in Klerksdorp, North West. I moved to Tzaneen, Limpopo, shortly after purchasing the TV, and after just one year of use, it malfunctioned. Due to the lack of a HiFi Corporation store in Tzaneen, I took the TV to Radio Center, a reputable service provider in the area, who assessed and confirmed the damage. They provided me with a letter detailing the issue, and upon contacting HiFi Corporation, I was informed that I needed to bring the TV, along with the letter, to the nearest HiFi Corp branch, as the product was still under warranty. This meant traveling over 100 kilometers to the Pietersburg HiFi Corporation branch, which was a considerable effort on my part. After leaving the TV there for almost three months, I was informed that the warranty claim was denied because the TV had been "opened." However, it was opened by a certified service center with the proper credentials to handle such repairs. I am extremely disappointed with this outcome as I followed the necessary procedures and went out of my way to meet the warranty requirements. The product is still within the warranty period, and it is unacceptable that the repair was refused under these circumstances. I request that you reconsider this decision and provide a resolution to this issue. I believe that as a loyal Toshiba customer, I am entitled to receive the service and support promised at the time of purchase. Please advise on the next steps to resolve this matter promptly. Thank you for your attention to this issue. I look forward to a positive response. Sincerely, [Quentin Hennig] [083 379 6638] [Toshiba 55" C350MN 10283585]
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Anonymous
1 reviews | Active since Jan 2020
25 Sept 2024, 19:38
Complaint Regarding Faulty TV and Warranty Issue
Dear Toshiba Customer Service, I am writing to express my disappointment and frustration regarding the handling of a warranty claim for my Toshiba TV, purchased from HiFi Corporation in Klerksdorp, North West. I moved to Tzaneen, Limpopo, shortly after purchasing the TV, and after just one year of use, it malfunctioned. Due to the lack of a HiFi Corporation store in Tzaneen, I took the TV to Radio Center, a reputable service provider in the area, who assessed and confirmed the damage. They provided me with a letter detailing the issue, and upon contacting HiFi Corporation, I was informed that I needed to bring the TV, along with the letter, to the nearest HiFi Corp branch, as the product was still under warranty. This meant traveling over 100 kilometers to the Pietersburg HiFi Corporation branch, which was a considerable effort on my part. After leaving the TV there for almost three months, I was informed that the warranty claim was denied because the TV had been "opened." However, it was opened by a certified service center with the proper credentials to handle such repairs. I am extremely disappointed with this outcome as I followed the necessary procedures and went out of my way to meet the warranty requirements. The product is still within the warranty period, and it is unacceptable that the repair was refused under these circumstances. I request that you reconsider this decision and provide a resolution to this issue. I believe that as a loyal Toshiba customer, I am entitled to receive the service and support promised at the time of purchase. Please advise on the next steps to resolve this matter promptly. Thank you for your attention to this issue. I look forward to a positive response. Sincerely, [Quentin Hennig] [083 379 6638] [Toshiba 55" C350MN 10283585]
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Sandra C
1 reviews | Active since Jan 2020
27 Jun 2024, 05:53
Toshiba/Nu-Sky remains a disgrace
Toshiba/Nu-Sky remains a disgrace. Having lost 3 CCMA cases against me they prolonged submitted the required documentation to UIF to entitle me to receive unemployment. By delay I mean 1 year and 7 months. I eventually reached out to the Premier of the WC to assist. Never once has Toshiba/Nu-Sky offered help. They have been kept in - the-loop of my dire situation purely as a result of their spite. Very similar to the customer interest they provide should you refuse to upgrade your printer - Oops, sorry no parts available......
Helpful (0)
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Sandra C
1 reviews | Active since Jan 2020
27 Jun 2024, 05:53
Toshiba/Nu-Sky remains a disgrace
Toshiba/Nu-Sky remains a disgrace. Having lost 3 CCMA cases against me they prolonged submitted the required documentation to UIF to entitle me to receive unemployment. By delay I mean 1 year and 7 months. I eventually reached out to the Premier of the WC to assist. Never once has Toshiba/Nu-Sky offered help. They have been kept in - the-loop of my dire situation purely as a result of their spite. Very similar to the customer interest they provide should you refuse to upgrade your printer - Oops, sorry no parts available......
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