JP
Jacques P
Active since Nov 2017
36
Reviews
0
Industries
Reviews
36 reviews1 month ago
Useless Vodacom "CEO allocated representative"
I've been experiencing billing issues since May 2025. After writing 8 Hello Peter reviews, with no resolution, I escalated the matter to the Vodacom Company Secretary on 17 February. The complaint was acknowledged by and allocated to a "CEO allocated representative". As before, there's NO COMMUNICATION from Vodacom, other than the email I received to acknowledge the complaint. This speaks volumes !!!! "A fish rots from the top !!!!!!! Maybe the CEO, Mr. Mohamed Shameel Aziz Joosub, will try to resolve this now that he's being involved in the matter.
53 replies
3 months ago
Vodacom agents - ********* behavior
I called Vodacom to cancel 3 contracts. In order to retain me as a client they offered discounted rates on the 3 contracts. I have been overcharged on these contracts since they were renewed and queried this numerous times. I received 3 calls from Vodacom in December, being the 11th, 17th & 23rd during which I had to explain the issue to each agent. On the call dated 23 December, the agent said that the calls on which the contracts were renewed can't be retrieved due to a technical issue. This is not my problem Vodacom !!!. I want the benefits and rates that was agreed to on the calls or the contracts will be "null in void" and you can cancel them and refund me the overcharges.
168 replies
3 months ago
Vodacom - ********* behavoir by updgrade agents
I called Vodacom to cancel 3 contracts. In order to retain me as a client they offered discounted rates on the 3 contracts. I have been overcharged on these contracts since they were renewed and queried this numerous times. I received 3 calls from Vodacom in December, being the 11th, 17th & 23rd during which I had to explain the issue to each agent. On the call dated 23 December, the agent said that the calls on which the contracts were renewed can't be retrieved due to a technical issue. This is not my problem Vodacom !!!. I want the benefits and rates that was agreed to on the calls or the contracts will be "null in void" and you can cancel them and refund me the overcharges.
53 replies
4 months ago
Vodacom agents ********* behavoir
I called Vodacom to cancel 3 contracts. In order to retain me as a client they offered discounted rates on the 3 contracts. I have been overcharged on these contracts since they were renewed and queried this numerous times. I received 3 calls from Vodacom in December, being the 11th, 17th & 23rd during which I had to explain the issue to each agent. On the call dated 23 December, the agent said that the calls on which the contracts were renewed can't be retrieved due to a technical issue. This is not my problem Vodacom !!!. I want the benefits and rates that was agreed to on the calls or the contracts will be "null in void" and you can cancel them and refund me the overcharges.
224 replies
4 months ago
Vodacom slow to respond to complaints
I received a call from Vodacom on 11 December after the one star Hello Peter review. The agent committed to listen to the calls and revert. The calls the agent had to listen to weren't longer than 60 minutes. It's been 3 days since the call from Vodacom and I haven't heard from since.
106 replies
4 months ago
********* behavior by Vodacom !!!
I renewed 3 cellphone contracts over the last couple of months. Vodacom "loaded discount promotions" on all 3 lines. The renewals were done over a couple of months with the first one was done in September. I called them numerous times and every time I'm being told that the bill will correspond with the agreed cost from next month. Needless to say, it's December and the bill still doesn't correspond and I've been overcharged since September. Don't even bother asking for recordings of the calls. You will NEVER receive them !!!
109 replies
9 months ago
Harrasment by Toshiba Sales representative.
Will you please ask your sales agent (Lorenzo) to stop contacting our businesses. We are extremely happy with our current printing solutions service provider and we don't need his assistance. The harassment has now reached a point where Toshiba as service provider has been "blacklisted" and Toshiba will NEVER do business with any of the businesses within the group.
0 replies
10 months ago
Vodacom - Getting expensive
Vodacom has now gone one step too far. They increased their rates and in addition to this they reduced discounts on contracts that are more than 18 months old. They effectively added 2 different increases to existing contracts. I will be cancelling contracts as they expire. The first two will expire in October. I've been a loyal Vodacom client for more than 25 years, but this is the last straw for me.
106 replies
11 months ago
Vodacom : Dishonesty by agents
I upgraded a contract with Vodacom on 2 May.The agent said that the changes will be effective from 1 June. I received my invoice for May and the changes were made effective immediately, resulting in a full invoice for May and an additional prorate amount of +-R500 for the new package which was supposed to be effective from 1 June. On 8 May I asked Vodacom to listen to the call recording (Reference no RCO650222) to confirm the effective date of the new package. To date I had no response from Vodacom.
174 replies
12 months ago
Vodacom - Arrogant and unproffesional agents.
I received a call form an extremely arrogant and unprofessional Vodacom representative who was tasked to verify the details of 3 contracts I upgraded on 15 April. The agent couldn't pronounce my name correctly and also couldn't pronounce several of the following english words properly. Due to this I couldn't be authenticated. Please get someone else to contact me, should you still want the 3 contracts to be renewed / upgraded.
174 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.7777777777777777%)
1 Star
35 (97.22222222222223%)