Active since Jun 2016
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2 reviews109 months ago
Manager at Telkom Riverside Nelspruit bad attitude (Mr David Duba)
<p>I went to Telkom to have my ADSL modem swopped as it was not working, they gave me a new modem, tested the new modem and it didn’t sync with my line, contacted Telkom support and was advised that I take it back to Telkom and have it exchanged for a different make or model. I live about 50km away from the store and only have chance to go there once a month due to work etc. I arrived at the store and was told they have different modems and I just need to stand in the queue and they will assist me. After standing in the queue for more than an hour I was told that they don’t exchange modems for different makes and that I will have to purchase a new modem or send that one away and have it exchanged after 21 days for exactly the same make and model if they find fault with it. Mr David Duba the Manager of Telkom Riverside was extremely rude, I cannot see how Telkom can employ a person as a manager when they cannot talk to a customer with respect. The staff are slow, rude and miss informed. I had three people in front of me and took me over an hour to be assisted, I was so upset that they made me wait in queue for so long and then still treat me like I owed them something. We all pay so much for our Telkom services and just feel that we should at least be treated with some respect and have competent people assist you. I am thinking of cancelling my Telkom accounts due to the lack of support from Telkom.</p>
56 replies
120 months ago
Not honouring consumer warranty
<p>I bought a Land Rover Discovery from RSC Auto on the 18th of June 2015, I drove from JHB to Nelspruit where I live, the very next day I had a breakdown with the vehicle, the head was cracked and there was diesel in the oil which caused the engine to seize, I contacted RSC Auto immediately, they were so friendly and reassuring and agreed to have the vehicle fixed, this never happened. So to make a long story short, I had to make a case against them at MIOSA (Motor industry ombudsman of South Africa). MIOSA ruled against RSC Auto on the 6th of November 2015 and the ruling stated that they had to fix the vehicle, RSC never fixed it, then on the 25th of January 2016 MIOSA again ruled against RSC Auto to have the vehicle fixed, once again they ignored the ruling. MIOSA advised me that they cannot do anything further for me and I will have to do a complaint with the NCC (National consumer commission). So well that is exactly what I did, I send my complaint on the 23de of February to the NCC and till today has not received any real feedback from them.</p> <p> I have now been without a vehicle for a year, I still have to pay every month’s instalment on the vehicle and yes Insurance.</p> <p>I have nothing good to say about RSC Auto’s customer service so will rather not say anything. You can make up your own minds, but I surely will not recommend them to anyone, unless you want to pay for a vehicle and not drive it for over a year. Im not impressed.</p>
53 replies
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