JP
Jean-michel Pitout
Active since Jun 2016
2
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2 reviews113 months ago
Poor service
<p>I took my phone samsung galaxy s7 edge in for a screen repair on the 25th of November 2016 i waited for 3 weeks for the parts to arrive when the part arrived they phoned me and said "that the front speaker is also broken and that dont have parts"i said ill will ask the insurance and i will email them an answer. I emailed tts and said they must please order the part for me. From that day i have never heard from tts again. I send an email asking has it been order no reply, i send them an email about they're poor service no answer. From the day i got my phone back it has not been the same it got all slow and they didnt even properly close the back side of the phone thus meaning that the phone is getting full of dust inside! I pay so much for samsung products and this is the after sale service i get pathetic!</p>
0 replies
120 months ago
Product return
<p>I bought a fitbit hr at baywest store, about 5months ago. The fitbit screen stoped working so i took it back a week ago. The guy said he must 1st found out by fitbit about theyr policy, but des-chem lolicy states if any product is returned with in 6months it would be swapped. The guy said ge wil phone me, that never happend.I went back there today friday 17th june 2016 to hear whats going on, everything was sorted(note nobody even let me know). I bought the fitbit hr for R2400 but the price has since increased and they only refunded me the R2400 and thats unacceptable i dont want the money i want it replaced when i told the guy he said to me its not his problem that i bought it on special!the whole time he had an attitude and didnt even care. Poor service! I was in cape town and they said they wil swap it immediately but i didnt have m box so had to swap it in pe! The service is pathetic at baywest mall dis-chem they not friendly at all they all look like they dont want to be at work! </p>
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