Active since Jun 2016
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2 reviews120 months ago
Unethical business conduct
<p>My father aged 76, was contacted by Velocity (an MTN approved agency) and then conned into giving out personal information which has resulted in an unothorised upgrade on not just 1 but 3 of the accounts linked to his name. </p> <p>This is after we had been into MTN and told them that he was no longer of sound mind and to change the contact person on the account to myself.</p> <p><br />After spending 4 hours in Mtn shop, a round trip of 100kms and a total loss of income of around R600, and not forgetting the loss of income to the business of a few thousand rands as mtn cut off our interne, I was told there is nothing that can happen. Mtn cannot tell me who changed the account, they can't reverse it either until the fraud blah blah has been investigated. So in a nut shell, I'm outta pocket in a big way thanks to mtn and its colleagues. I loose money, time and have a aged father who is now so stressed out wondering if it was a scam, wondering if he's going to loose money from his bank account and so on...</p> <p><br />It's unbelievable that if all this could be done in a phone call, that it can't be undone. It's unreal how you treat your long time clients, you sicken me...really disgusting to say it politely. </p> <p>How can I get this resolved quickly? I want it back the way it was a few days ago..now</p>
0 replies
120 months ago
Unethical business conduct
<p>Your business scruples are unreal. Calling the aged for upgrades, processing upgrades fraudulently, cutting off phones for no reason other than your own inability and inadequate staff and systems. Wasting clients time and money...and u are utterly useless. <br /><br />My father aged 76, was contacted by Velocity (an MTN approved agency) and then conned into giving out personal information which has resulted in an unothorised upgrade on not just 1 but 3 of the accounts linked to his name. <br /><br />This is after we had been into MTN and told them that he was no longer of sound mind and to change the contact person on the account to myself.</p> <p><br />After spending 4 hours in Mtn shop, a round trip of 100kms and a total loss of income of around R600, and not forgetting the loss of income to the business of a few thousand rands as mtn cut off our interne, I was told there is nothing that can happen. Mtn cannot tell me who changed the account, they can't reverse it either until the fraud blah blah has been investigated. So in a nut shell, I'm outta pocket in a big way thanks to mtn and its colleagues. I loose money, time and have a aged father who is now so stressed out wondering if it was a scam, wondering if he's going to loose money from his bank account and so on...</p> <p><br />It's unbelievable that if all this could be done in a phone call, that it can't be undone. It's unreal how you treat your long time clients, you sicken me...really disgusting to say it politely. <br /><br />How can I get this resolved quickly? I want it back the way it was a few days ago..now.</p>
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