EM
Electro M
Active since Jun 2016
7
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Reviews
7 reviews13 months ago
Bonitas Boncap is bad news
Zero stars !!!!!!! Elderly patient has been a member or years. Paid hundreds of thousands of Rands in contributions. Fell against corner of table on New Years Day. Serious injury, suspecting brain bleed. No answer at Bonitas Call Centre. Taken to casualties. Emergency brain CT done. Blood drawn. Bonitas refuse to settle account for CT scan and bloodworks as this was "outpatient". Even thought THIS WAS AN EMERGENCY - IN HOSPITAL. She did not have a headache or a babalaas and wanted a scan done to alleviate wrinkles. This was an life-threatening emergency. The call centre agents are unsympathic and incompassionate. 9 emails and 7 calls later - still no resolution. Going to social media and everywhere possible until this is resolved.
212 replies
19 months ago
Poorest service
I cancelled our contract 6 months ago. They are still taking money from our account. They do not answer their phones. Their landline has been disconnected. They do not respond to whatsapp. They do not respond to email. They do not respond to facebook messages.
53 replies
28 months ago
Fairy Bags
Do not believe a word Alison Coombes a.k.a. fairybags.co.za says. Do not order anything from her. Her admin is chaos, her suppliers are always to blame, her stock is delivered incorrect and she will promise you 20 items in a parcel but when you open the courier bag, it contains 2. She has no idea who ordered what and keeps making promises of free bags to cover up her delays, which you will also never receive. Do not go here, there is no one home.
0 replies
31 months ago
Canvas and More is so much more than just printers !
Top quality printing, fast and efficient. Staff that will always go the extra mile. At no time did they make me feel silly or stupid for my weird requests. I have used them many times. Next level !!!
0 replies
76 months ago
NOT PAYING BACK MONEY OWNED TO CLIENTS!!!!!
We ordered parts from Opel spares in Retreat in December. We made the EFT payment but they told us that they could not release the parts until the money reflected on their account. Seeing as the parts were urgent, we made a cash deposit to them as well and they told us that they would refund us immediately when the EFT showed on their account. That happened a month ago. We have been struggling since then to get the money from them. We received a "proof of payment" text message in the form of a screenshot and we were told that the money will reflect in our account the next day. That was 2 days ago and we still did not receive any money. When we contacted them this morning to tell them that we would be going to the police, the guy very rudely said that we must do what we must do as he cannot understand why we cannot wait for our money! He proceeded to put the phone down in his ear. Please whatever you do, do not do business with these people! They are rude, ****y and they do not pay back money which is owed to their clients!!! We will be going to the police station shortly and we will be taking matters further.
0 replies
112 months ago
Horrendous Service
<p>We have been with Kingsley Technologies for years. Last week our emails abruptly stopped working. After numerous phone calls and holding the line for up to 10 minutes or more, we were told that they were upgrading their servers/system and that the emails will be back up and running the next day. </p> <p> </p> <p>The next day we were still struggling and phoned them numerous times again, holding forever each time, before we were told that they will be fixing the problem and we would be up and running in 15 minutes time. Still nothing happened.</p> <p> </p> <p>On Wednesday we phoned yet again and after tons of phone calls we were told that a technician would call back. One did call back and after checking all the settings on our side, said that he would be checking things on their side and phoning us back. He never phoned back.</p> <p> </p> <p>On Thursday we called numerous times again and each time we were told that in 15 minutes time, the problem would be solved. It was never sorted out.</p> <p> </p> <p>Friday we were well and truly fed up and phoned constantly until we finally found a technician named Charne who called us back and checked everything. She gave us her personal cell number to contact her if the problem was not sorted out. We decided to wait until Monday as we understood that there was a huge back log of emails on their servers and that it would take time for our emails to come through.</p> <p> </p> <p>This morning we received a couple of emails, all from either Friday or Saturday and none of our emails from the previous week. We contacted Charne and she said that she would be asking a technician to have a look and find out why all our outgoing mail was read as spam and why we could not receive anything. We never heard back. Been phoning non stop during the day and no one picks up. Not even Charne. Phone just keeps ringing until it goes to voicemail.</p> <p> </p> <p>We are well and truly fed up with Kingsley Technologies. Can anyone please please help us with this problem?????????????</p>
0 replies
119 months ago
IP Solutions Causing Client Loss
<p> WE NEED HELP ASAP PLEASE!!!!!We have had our IP Solutions system since February 2015 and we deal with the branch in Cape Town. Since then, we have had nothing but trouble. At first we were struggling with our fax/copier machine. After numerous phone calls and sometimes being very rude, they sent out a technician who fixed the machine. Shortly afterwards, we had the same problem. We called them again and they ordered a new part and replaced it. It wasn’t long after that that we started having problems with our outgoing calls. We sometimes had to phone several times before the call would go through. Again we phoned numerous times and again they sent technicians time and time again, but the problem persisted. First they told us it was because the signal was bad as there is no Telkom tower to provide adequate coverage. They told us they would be changing our sim cards for the routers. After weeks of waiting, the sims were finally changed. Shortly thereafter we would try to make an outgoing call and the call would again not go through and if it went through, you would end up at an entirely different place than the one you called. Not long after that, clients started to phone us on our mobile phones, because when they phoned our landline numbers, they would get a busy dial tone. The phone calls never reached us and our phones never rang. Again we phoned IP Solutions and spoke to Waldi, he is the person who we spoke to everytime, and after tons of phone calls, he sent out numerous technicians. The one technician, Ben, told us that our lines were crossing somewhere, the reason for reaching an entirely different person than the one you tried to reach, and that 2 of our lines were dead. One of the lines was reported to Telkom by Natalie, as Ben told us that it is a Telkom fault. When the call was logged, I told them to report both lines, as they are different lines. Their response was to wait until Telkom came out and to tell them to fix both. Telkom did come out and fixed the one line, but due to the fact that we cannot see when they are busy at their box, we could not tell them about the other line. I phoned IP Solutions yet again and they told me they would be logging the call immediately. We are still waiting for Telkom and months have passed. Late April or beginning of May, Seth Human was here and he promised us all our troubles would be sorted out within 2 weeks. We are still waiting for this to be sorted out. Last week I phoned them time and time again to log the same fault, which they say is Telkom’s fault, again and they finally sent Ben again today. He opened the box and told us that the line is still dead. He also reported the line to his office about 6 weeks ago and according to them, they logged the call. We never received any reference number or anything from Telkom. After our owners spoke to Waldi again today, the fault was finally logged and we received the reference number. We also have 2 Daisy Connect phones with them. We called Renier on a Friday afternoon when we had a dead phone with no dial tone or coverage. They told us that they would be looking into the problem, but yet again we had to phone numerous times before they eventually came to bring us a new phone, which has already started giving problems again. Their constant excuse for everything is either that it is Telkom’s fault or that it is a network problem. We have tried contacting the director Sid, but to no avail. Neither him nor the other director Roscoe, or the managing director Julio, ever answer their phones. We are truly fed up with them and their excuses. Everyday we are losing clients and potential business because people cannot get through to us. We have clients come in to tell us that our telephone lines are constantly giving a busy tone. Not only are we losing clients, we are also losing money every day! We want this sorted out ASAP!!!!!</p>
53 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)