RB
Richard B
Active since Jun 2016
7
Reviews
0
Industries
Reviews
7 reviews15 months ago
Banting Strips at Houghton Sandwich Baron
When asking for a Banting meal like Banting chicken strips, and a COKE ZERO, I even wrote a note "if no Coke Zero any other drink with no sugar" one would assume the server, Sambulo D at the Houghton branch would understand that the customer has asked for a Banting meal for a reason, because hes on diet or because hes diabetic, however three times now I have made an Order through Uber Eats and what arrives is Banting Chicken strips and a Coke Original. I dont know why this store can not get this simple task right, its very frustrating.
0 replies
38 months ago
ABSA Asset Financing
We are a new company that's been operating for only 2 years now, getting finance is challenging because we don't have much of a credit record, having said that I recently went through the process of getting finance for a new forklift, the whole team at ABSA, Pat Mphuthi, Gugu Dlungwane, Marguerite Vermeulen were exceptional, however the person who was my contact, Nolan Vandiar stood out as the real star he went above and beyond to help me with this application and make it happen despite the challenges of this being a new business, People like to complain on Hello Peter but I must give credit where credit is due, thank you Nolan and the team at ABSA, you have really helped us out and I wont hesitate to use you in the future for any further financing of assets...... Kind Regards, Richard Button, Managing Director, Imvubu Recycling.
53 replies
40 months ago
ABSA Bank Killarney Mall
ABSA bank at Killarney mall has one teller, just one, customers are required to wait in huge queues. It’s been like this for over 6 months, as a business owner who spends quite a bit in fees every month I find this unacceptable, the guy walking the floor told me the other teller is on leave. No doubt when the one teller operating by himself goes for lunch all operations come to a halt and customers must just wait which was my complaint last year and after recieving all sorts of communication from ABSA with apologies and vows of improvement nothing has changed.
132 replies
47 months ago
ABSA Bank Killarney Mall
ABSA bank Killarney mall, 3nd June 2022, 14:00. I’m a Business customer who pays huge bank fees to this bank per month. I walked in to draw float to keep my business operating to find they have one teller who had left for lunch, was told to join the waiting Que. No apologies , no bank manager or any other staff member attempting to do anything to help, quite disgusting to treat your customers this way. I may have to review who I bank with after this display of how to run a bank.
134 replies
54 months ago
Mount Grace hotel
Hotel is lovely, room was ok, outside bar area is a superb place for sundowners, waiters outside were up to standard didn’t have to wait too long for orders. My issues are firstly I ordered Ice 3 times to my room, both times I had to phone back 30-45 mins later and ask where the ice was, eventually loosing my patience on my second night there and asking the receptionist if I must come and fetch the ice myself. Dinner ...... 1st night we went for the buffet, if you could call it that, the choices were limited to some form of chicken or beef, the starter was either a salad or some pasta thing the main was roast brisket which tasted ok but was tough as an old boot, everybody knows brisket needs to be cooked low and slow for hours, the butternut soup was tasteless and bland. My wife said the chocolate mouse was pretty average band didn’t bother finishing it. Breakfast was fantastic can’t complain had it on the deck under the trees. Night 2 Saturday night, we decided let’s go to the ala Carte Restraunt...... get dressed and get there to be told it’s full you’ll have to wait an hour, in retrospect we should have gone back to the room and ordered room service. It would have been nice upon check in if someone had advised that we book on a Saturday night for the ala Carte restaurant. Anyway back to “buffet” we walk in and manager asks if we have been seated, odd question seeing as we’ve just waked in, we said no he says sit anywhere, we do, we should have caught the hint that it was pretty empty that this “buffet” wasn't great. We choose a table sit down order wine, god that’s a whole story in itself, they give you a menu with only R700-R900 bottles of red wine, when I asked if there are normal priced wines I get another menu with reasonable priced red wines which we ordered from ...... then a lady comes and takes her handbag from under the table, we had inadvertently sat down at someone’s table who happened to be getting food at the buffet when we walked in, so the large manager is about as useful as a **** flavoured Lollypop the question have we been seated and sit anywhere while not knowing where people are seated .... anyway odd. The buffet was miserable to say the least, the starter option was a salad and a pasta thing again, the main was a pork roast this time or chicken, the guy was attempting to cut a low quality cut of pork with a bone in it from multiple angles, everyone knows you cut against the grain in slices, the poor cook with his blunt knife was cutting chunks off this piece of bone, it’s safe to say the roast looked like road kill. My wife chose the apple sauce which tasted remarkably close to vomit. The lentil and pea soup tasted just like someone had gone to Pick and Pay bought a packet of soup mix and boiled it and served it, it was bland and possibly the worst soup I’ve tried in 20 years. I look forward to breakfast tomorrow, possibly the only saving grace at Mount Grace. These are management issues, I’m a CEO ...... you can’t blame the staff, it’s management that have allowed the substandard service, this hotel is rated 4 star but the buffet is about the standard you can expect from any Chisa Nyanma from a caravan on the side of a road. Thanks Mount Grace .... my money’s good though it’s 5 star, you gladly accepted it at every turn, pitty you don’t have management that give a F ...... they are there to get a salary that’s all ..... hope ive helped, get rid of the rot
0 replies
73 months ago
Intercontinental OR Tambo, the worst customer service ive ever received
I checked in to the Intercontinental on the 9th April 2020, during the Covid 19 lockdown. The company I work for organised this as our quarantine. We were given a set menu for breakfast and a limited menu for lunch and dinner. The rooms are nice, large and comfortable, the actual physical hotel is great and I have no complaint here. The set breakfast menu we were given consisted of Scrambled egg, 1 sausage, hash brown, tomato, 2 pieces of fruit, yoghurt, toast, croissant, slice of cheese, choc chip ****in, orange juice and tea or coffee.....looks great right? And very reasonable under the circumstances, due to the fact that I’m carb intolerant I thought I’d kindly enquire if I could forgo the carbs, the hash brown, the fruit, the toast the croissant, the ****in and instead just get one extra sausage which I’d happily pay for, the room service person said she’d see. 5 minutes later a box arrived outside my room with the set menu and I received a phone call that my request is not possible. Further conversations with the duty manager and eventually the General Manager a Samantha Clingham basically went along the lines of no sorry we can’t accommodate your request, no effort at all in trying to understand why I was making the request, a simple “did you let us know you have dietary requirements before you checked in from the GM”. Let’s put this in perspective, I have asked for 1 extra sausage and I’ll forgo the rest of the menu, in addition I’ll happily pay. The General Manager and the duty manager were more interested in why it’s not possible, as ridiculous as this all seems I’ll refer you to Samantha Clinghams welcome letter “My colleagues and I are committed in providing you with the highest level of service, if at any time you are not 100% satisfied please feel free to contact the duty manager or myself” Whatever you do do not make a request of something as ridiculous as an extra sausage for breakfast, the hotel says they will provide you with the highest level of service but it seems an extra sausage is outside the realms of what’s possible. Further investigation into making a formal complaint have been frustrated with a terrible web site that askes for a booking reference number before you can complain, on finding a reference number and using it I’m told it’s not valid, there is no recourse for complaint, the phone numbers don’t work and the staff have no idea how you may lay a complaint. So my advice is if you are stuck with the option of accommodation near OR Tambo , maybe try one of the very many other options in the near vicinity unless you are in the mood for an unhelpful, obstructive management who actually couldn’t care about your request no matter how simple or trivial it may be.
0 replies
119 months ago
Enough to make you sick
<p>We went for family dinner on Tuesday 28th June, 6 adults 4 kids, most of us ordered a pizza or a pasta, my father in law ordered a steak with a salad. The pizza and pasta arrived no complaint with that, 5 minutes after the last pizza arrived the waiter said sorry there is a problem with the steak "it wasn't big enough" so we waited another 5 minutes and they brought the steak and salad, as my father in law took a bite he knoticed it was ice cold, he asked the waiter to warm it up. We all finished our meal and his steak arrived back at which point he said put it in a doggy bag please. They did, we went home, father in law took out his meal cut that steak open and it stunk it was totally rotten, we threw it to the dog. The cook must have known this, how absolutely disgusting, this is not only negligence but bordering on criminal to knowingly serve someone a rotten piece of meat, we won't be going there again that's for sure.</p>
53 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)