GA
Gert A
Active since Jul 2016
84
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84 reviews1 month ago
PLEASE HELP Mweb, leaving sick wife at home at times alone due to your service
Since end January with the migration to the new platform I am only receiving <10% of my email. I do not receive critical banking notifications, making life extremely difficult. Had IT Technicians in at a cost of R3,780 checking my system, installing Thunderbird etc. All to no avail. I've spent approximately 41 hours waiting on live chat, with about 7 minutes interacting with MWeb tech staff. Received a call from Sam from Mweb at 15H48 on Feb 26 informing me that my email service will be sorted by Tuesday March 3 rd. I also requested that my banking domain be ‘White listed’ as advised by the abovementioned Techs. Today, March 8 th still no working/change in email service. Please MWEB I’m a75 year old with probably 20 years subscribed to your service. I cannot afford to keep driving around leaving a sick spouse unattended at times to get the service I need, no longer receive but still pay for.
159 replies
2 months ago
WHAT A MESS!!!
This email migration is clear evidence of a completely *********** bunch of people. I rely on Online Banking. They messed up to the extent that I TOTALLY CANNOT BANK. They keep on attempting to downplay the major mess. Yet it's impossible to contact anybody in the company by any means. Dropped calls after 90+ minutes waiting. NO ACTION ON EMAILS. NO RESULTS. JUST A TOTAL *********** MESS.
0 replies
2 months ago
EMail notification to be continued please!
1. Been banking with FNB since late 1990’s. Would prefer to continue. 2. As a result of topography, I have no cell phone signal at home from where I do all my banking. I have Fibre internet connection at home and rely heavily on Online Banking and Fibre based emails. When I need to enter pin no’s on Online Banking at home, we use security 2 way radios. 3. As part of FNB service I always received Online Banking emails and SMS’s. Latter good for when out shopping. 4. Not interested in Cellphone banking due to 2 above. I’m 75 years old. Consideration and stick with please. It won’t be another 30 years. 5. Can the OnLine emails PLEASE be reinstated? I desperately need it without losing the SMS service. 6. The run up… a. On Tuesday, 10 Feb, after again not receiving Online email notification, my wife went to local branch. No joy. Later I went. Wasted almost 2 hours, calls to head office in my presence . Was told it was my computer settings. Checked, it was correct “Both” selected. Sent a pic to rep at local branch. Was still told fault was my side. b. Wednesday I got an IT tech to check my PC. Spent just over 2 hours. Found nothing wrong. Local FNB persisted, fault was on my side. Got another tech, 90 minutes. Same report back. Nothing wrong with my PC and setup. c. Approached FNB Head Office staff member that previously assisted me by email. He requested FNB ticket number. Local branch could not supply. d. Checked FNB website. Online emails as well as sms’ still listed as part of service. Have date stamped video clips and photos. Also of Wápp messages with local branch rep. e. Friday the 13th I again requested answers from local branch. Few hours later I received a Whatsapp message that the Email service was terminated. Took them a week to establish this and I received NO NOTIFICATION, neither prior, nor post of this change??? All FNB staff I interacted with were not even aware, else I would have been informed after initial enquiry. f. Can the OnLine emails please be reinstated? I desperately need it without losing the SMS service. 7. Will you consider refunding me part of the R1850 I paid IT Tech’s to ‘fix’ my computer? The cause turned out to be a complete lack of consideration to timeously notify customers and frontline staff of newly app**** change in agreed FNB’s service level?
53 replies
2 months ago
How is this possible???
Dear Vodacom. I have business phones with you as well as 2 private phones. Latter phones are used for receiving calls, Whatsapp and very little prepaid airtime. I NEVER EVER purchase data for these phones, I repeat NEVER EVER. They are mostly connected to home Fibre WiFi. I never attempt to use mobile data. Yet EVERY DAMN month you inform me that I've used 1 or 2 cents Out Of Bundle Data. This is an absolute lie. These phones haven't connected to Mobile data for years. At my age you may not bankcrupt me financially, but as sure as hell, you'll irritate me to the next service provider with all phones I use differently. You're a tech company, please sort it out. One previous instance was sorted out about 2 years ago and I am happy with that.
56 replies
2 months ago
May I please invest with you. PLEASE? Its, almost 3 months now.
Have a written undertaking, from FNB with personnel names, dated 7/8 November 2025, that I will receive a call to advise me, as requested, on options and how to, on investment accounts. Are you just not interested or extremely slow??? Been a customer for 20+ years. How honour and respect changed since...
56 replies
5 months ago
Pathetic non service to restore signal coverage in Sabie
Despite frequent reporting of poor signal lately (past 9 weeks) at home in Sabie no reaction. Various similar reports on our local Whatsapp group. When I need to do online Banking on the computer and a SMS'd pin needs to be entered, I have my 75 year old wife drive 800 metres to where there is a bit of Vodacom signal. She then calls me from my Vodacom phone to her MTN phone I keep with me so I can do the transaction. Amazing phenomena... As rapidly as technology improves so management capability and commitment deteriorates. This is the case with both Vodacom phones I use at home. Pathetic.
106 replies
5 months ago
Pathetic
Raised a complaint here about various issues 4 days ago. Tarryn called me once but ended the call before I could reach the phone. Then received her standardized escape email stating that FNB attempted to reach me... 'to no avail..'. Total farce. I have the call records. One attempt is NOT 'to no avail'! One of 3 issues was addressed by Private Wealth Services. The other was just ignored, no request for more info, nothing... Nada.. FNB, invite management to look at your Hellopeter rating. Seems they could be totally unaware of the downward slide you're on. It's an absolute disgrace considering where you used to be.
71 replies
6 months ago
Unacceptable pathetic service
FNB, your online banking service is unacceptably inconsistent. Downloads either do not work, only work at times and download in different formats. ALL from/on the same computer. I raised this once before at branch level but no reaction. OTP SMS's ALWAYS SLOW. Not only do I not understand this and the fact that it cannot be corrected, I also have to update preferences on EACH AND EVERY LOG IN. I do not want promotional material, NEVER EVER. I've had 4 accounts and an eBucks account with you for 20+ years and would prefer to keep banking with you, but over the past two years you're surely making this difficult. Simply put, just catch a wakeup. This is unacceptable from a bank that previously was known to have rendered good service.
71 replies
7 months ago
SMS takes 1 hour to arrive on my phone! Transaction not done!
I use online banking only, not the app. Personal preference. I need to do my month end transfers/payments over weekends when I have access to WiFi. I obviously wish to do it in as little time as possible. Today, 28/09/2025 I was able to do 3 payments from my cheque account which did not require OTP SMS. However, when I needed to give notice to transfer funds from a 7 day call account to my cheque account, I did not receive the SMS OTP message. Eventually I logged off without being able to complete the transfer. Only AN HOUR later, after I shut down the computer and left home, did I receive the OTP SMS. This is not my first experience regarding late SMS's. Not my problem, but yours FNB. YOUR service provider needs to be sorted out, it's 2025. I have proof and assume you will not charge interest fees on my credit card which I could not settle, due to one hour late sms from FNB. Funds are available.
53 replies
7 months ago
Herotel North, NON SERVICE. PATHETIC
Fibre signal intermittent. Speed vary greatly. No scheduled maintenance of infrastructure despite me submitting proposals used in similar industries with great success/results. Have now spent 90 minutes waiting for 'all our agents are currently busy' while the service is down. HEROTEL has absolutely no consideration/respect for customers. They also do not react on HELLOPETER. Just take note should you ever consider using their (non)service.
0 replies
Review Distribution
5 Star
4 (4.761904761904762%)
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1 (1.1904761904761905%)
3 Star
0 (0%)
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78 (92.85714285714286%)