AB
Amanda B
Active since Jul 2016
11
Reviews
0
Industries
Reviews
11 reviews44 months ago
Worst of the worst
Following my previous complaint from Woolworths i am yet to get a refund! 7 to 10 days they said its almost a month! They dont even bother reading how terrible their service is on this platform!
0 replies
45 months ago
Not impressed with you at all
There was an online special for 1.5 liter X6 milk for R40 (purchased 5 packs) - I purchased this for delivery on Monday 1 August 2022. This morning I get a call from Hadiyo from Woolworths telling me the milk was out of stock?? when I ask why wasn't my order declined on Monday when I made the order, she rudely responded that they do/call to advise that the milk is sold out as the order comes.. 1. I am not accepting this as I believe if you are out of stock regardless of when the order is for the order should not have gone through. 2. You took my money (twice) knowing very well that the milk is out of stock. 3. Your staff has appalling attitude. I am not accepting the outcome of milk being out of stock, I will very much like what i paid for you need to honor that order.
0 replies
46 months ago
Unhelpful - very disappointed
I am very disappointed and saddened by the service i am getting from Capitec. Last year September (as per Capitec) fraud was committed on my account. How i found this out was when my salary was paid in October. Not once did any one from Capitec make me aware/alert me of this until that day. I was told to get an affidavit explaining the credits into my account as per their fraud division and certified ID copy. I did this and was advised what i know/knew was insufficient. When asking what is it exactly they want i was told more - but i dont know what happened.. All i know (again as per them) is money was received in my account and distributed.. that is all i know.. I know its a while but i do not have time to be going back and forth to the bank or police station when i dont know what exactly is Capitec looking for. First of all I use public transport leaving the house at 05h30 and back home just before 19h00, secondly on weekends if its not a family funeral then i am taking care of a wheelchair bound grandparent, I am not finding the time to be backing and forthing when i have no idea what caused the fraud? Or is capitec saying I am the fraudster? This morning more credits went into this account and as the only person working i need this money plus i am seeing that Capitec is charging fees on the account based on what i see is available in this account. If the account needs to remain in a state of freeze its fine you can close even but can i have my money? Now i am wondering with all this vague-ness was there really any fraud committed?
134 replies
62 months ago
No service - terrible connectivity which is my problem
I got the router end of July 2020 - until 3 weeks ago (this being the third week) everything was working like a dream - the router is by the window no issues at all. Now i am unable to connect - then my nightmare started with no resolution! i am not tech savvy at all! I sent messages from the App on my phone where I even compromised says it can be off after hours by I need it to work between 7am and 6pm! I was told that the router "hopping around due to multiple towers in my area" hence my issues okay how can that be fixed? Coz what I am also hearing its my fault! I get a link that I am supposed to link it to my phone or laptop but none of the cords I have for both my cellphone and laptop are compatible with the router?? I am given a contact number the first person I speak to Smangele hangs up after I tell her my issue the second person Thandeka tries to help by telling me to move around the house for better connection - this doesnt help either. The router has been stationed in one area for 5months with no connectivity issues why now? and why is it MY problem to fix?? Are you telling me that on your end this cannot be resolved? I have logged in on your website as we speak and your website says i am connected to a 5G tower which is 0.41km away from me and I am not connected - I have to go BUY data which i will not be compensated for while your debit order of R699 went off successfully on the first.. Another question why is there no connection even if the router connects to a 4G tower?? Or is the issue the router itself and you are too proud to admit?
112 replies
72 months ago
Data GONE
Today I buy a data bundle for R29 at 150MB immediately I get an sms saying that I have less than 75MB left? HOW?? I try to call Vodacom I am holding for 10min. I understand that you have limited stuff but my data disappearing when I need it the most this week DURING the lockdown isn't on. I have not prescribed to anything so why take half my data? I check now again having done NOTHING I have 64MB??? I would like my data back! And in August I will be cancelling my data contract with you too!!
210 replies
76 months ago
premium doubles in 12 months??? seriously???
I dont know why in order to be assisted i need to resort to this form of communication... I need Vodacom to tell me how in the world does a top-up contract of R500 and data contact of R100 total being R600 increases to R650 in June 2019 then to R709 in December and NOW R1000?? When are these two contracts coming to an end as i will not be upgrading EVER!
117 replies
85 months ago
Terrible service from installer..
Themba came in January to install extraview but 2 channels were not working. We have been calling to sort this out but the problem persist and now it's escalated to even the main tv/decoder not working totally. He never left his details not his accreditation number, so reporting him with multichoice is fruitless as even they cannot get ahold of him without this number. Called multichoice numerous times until finally was informed it's an installation issue, call Themba again he says he will be coming to fix it... well we are still waiting. I call again today after arranging for someone to be home waiting for him and we are still waiting. He doesn't answer our calls, his landline doesnt even exist and if he does he is on his way in the next hour. I don't understand why we are supporting black businesses and this is the service they give us other blacks..
0 replies
114 months ago
Phaphani
<p>This is a compliment that is long overdue. I spoke to this wonderful young lady on 19/11/2016 regarding my unhappiness with my vodacom contract (this has been going on since July), she listened attentively and made sure she and i were on the same page regarding my query. She promised to speak to the consultant who had been assisting me and said she will call me back with a resolution. True to her word she did call me bac , she did give me a resolution, I am very impressed with her and her wonderfully great service. Phaphani you dazzled me and you truely are a star, keep up the great work and i hope you reach the stars at Vodacom :)</p>
112 replies
119 months ago
Fraudulent sales call part 2!
<p>It is great to know that even on hello peter vodacom will ignore your complaint! Since 11/07/2016 i am still waiting... </p>
53 replies
119 months ago
Fraudulent sales call
<p>On the 20/06/2016 i received a call from a vodacom sales agent who sold me 5gig got R199 contract, at first i was reluctant as i already have 2 contracts with you but he convinced me with this contact and when thinking about this i would be saving a lot of money when coming to data. So i get the wifi router and 2 sim cards a week or so later and go to vodacom fourways on 02/07/2016 and am informed that one of the 2 sim cards that were delivered was activated and i start using it that evening. Come thursday 07/07/2016 early evening I'm unable to connect and to my horror the data is finished, i call 082111 and speak to Carol who tells me that i have finished the 2 gig data for R199, i tell her that that is impossible as i was told that i will have 5 gigs for R199. She then tells me to contact sales as they will be able to help me and the open at 08h00, i call on 08/07/2016 and speak to Nswaki who tells me that there is nothing she can do for me but send an email to backoffice and they will listen to that sales call and i must just wait for them to back to me. She wasnt interested as that was the best she could do for me and basically the only thing she could do for me. I ask her when will i get feedback she says maybe in 24hours! That was 48hours ago. I did not agree to pay R199 for 2gig contract when 2gigs on prepaid is R249! I will not pay for it and if this is how you conduct business in 2016 then you can come and collect your wifi router AND WHEN MY OTHER 2 CONTRACTS EXPIRE I DO NOT WANT YOU TO CALL ME TO "UPGRADE" AS THIS IS TOTALLY OUT! THE REFERENCE NUMBER THAT I GOT FROM VODACOM FOR THAT CONTRACT IS ********** 9. SORT THIS OUT!</p>
53 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)