RD
Rosanne K
Active since Jul 2016
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
Release of "Hold" on Credit Card not being instructed to the Bank
Sadly the inititial good experience of super helpful staff at Hoedspruit has been severely marred by the fact that the "hold" on my credit card took 2 weeks to clear, and then for no reason at all another "hold" has been slapped onto my credit card the day after the first one was released. No explanation for this can be given to me and having requested the finance department to phone me, I still await the call. Definitely will NOT use this company again. I have used up so much time calling them and the bank. Credit must be given to Goodenough at Hoedspruit for his politeness and attempts to get this sorted. Obviously his finance department has let him down. The car was handed in and all cleared that there was no damage - the rental fee came off my credit card virtually immediately - so WHY can you not release the "hold" amount. ??
0 replies
22 months ago
First Car Rental - will not use again
They have yet to release the "hold" - despite sending me a letter on 30 May to say this has been instructed - Bank says it cannot do so without receiving this. No help when phoning call centre - just to say it will take 24 hours to process my request. will NOT use them again and will discourage all others from doing so too.
0 replies
26 months ago
Failure to pay Seller for items sold
Terms of Sale at Stephan Welz Payment of sale proceeds will be effected 30 to 45 days from the date of auction subject to buyer having paid in full, failure of the buyer to make payment timeously may result in a payment delay. ( no items will be released to a buyer until payment has been made and reflected in our said bank account ) 2. If credit terms have been agreed between the Company and the buyer the Seller will be paid out within 45 days from the date of the auction. It is now 20 February, 2024 and my items were sold in October 2023. Still NO PAYMENT received. The worst part though is that the Director Laurence Friedman answered my initial enquiry on 31 January with a very short - "Payment will be released tomorrow or Friday latest". Further emails have not been responded to by him, and still no payment has been made. I certainly will not be recommending this company to anyone .
58 replies
Review Distribution
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4 Star
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2 Star
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1 Star
3 (100%)