Active since Jul 2016
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9 reviews13 months ago
Charged premiums 2 months after cancellation confirmation.
While I needed them, Pineapple was quick and efficient. However, once I sold my car and cancelled my insurance (in Jan, with confirmation), I was still being charged my premium every month. They make the cancelation process, as well as any admin, hard by hiding communications in chats. I'm shocked that one has to cancel a policy over and over while they keep *****ing your money.
53 replies
13 months ago
**** SUBSCRIBTION
I tried getting my car's history - I must've subscribed somehow with my credit card details - but I have never received any service of information from the site. Since then, the site has been shut down, so there's nowhere to cancel the subscription, but the monthly deduction still comes. It started at R19, and then jumped to like R500. So, I fell for the ****. Has anyone else been able to stop this ****-subscribtion?
0 replies
37 months ago
Lynique helped me qu...
Lynique helped me quickly and efficiently with tbe most cheerful attitude
53 replies
39 months ago
Every single time I need anything from pineapple their friendly assist teams help me on chat
Every single time I need anything from pineapple their friendly assist teams help me on chat. There’s no waiting on hold or miscommunication because bad phone lines. Efficient and clear. Today a lovely human called Lynique helped me with a quote- she was great and super helpful! 10/10, would recommend!
60 replies
47 months ago
Atrocious aftercare from Discovery - Only half of the repairs that were necessary on my car have been done
Since I picked up my vehicle on 6 May, I've been trying to follow up properly with my insurance as advised by the consultant from Renew it- Only half of the repairs that were necessary on my car have been done. Context: After a break-in attempt on my car, I needed to get my driver's side door and lock fixed. On picking up my vehicle on the 6th of May, I noticed immediately that all repairs were not done, and I raised the issue then with the repairers (Renew It Rivonia). Specifically, the repairs to the handle and lock on the driver's side door were not completed. (Other damages to the door were done though). Renew It advised me to contact my insurance to find out why the repairs were not approved, since they have fixed only the damages Discovery approved on the quote. After a frustrating process to follow up with my insurance and find out what I needed to do, I've found out the following. According to the last Discovery consultant I spoke to, upon assessment, the damages to the lock were not included in the quote Renew It sent Discovery, and therefore, was not paid by Discovery, and consequently was not repaired. Weeks later and many calls later, it seems NET ASSESS, (the company responsible for assessing the damage, arranged by Discovery) did is who did not add it to the list of things that needed repair. Since the door lock is one of the major damages from the break in, I'm confused about how this was left off from the quote from the assessors - especially since there were for some reason locksmith charges on the quote? The damaged lock is a safety issue, that was raised during the initial claim, and was clearly visible in the damage photos I provided Discovery, with the claim. It's also clear in photos taken when I brought my car to Renew It on the 21 of April (image attached). I've followed up with Renew It Rivonia, who can't do anything until discovery authorises it. This was all supposed to be done in the first round, but trying to get Discovery te help fix the mishap is impossible. Phoning their claims consultants is near impossible, and you always get directed to a new consultant, who has no context and has to start the process all over.
269 replies
60 months ago
WeFix Mall of Africa - making bad experiences better!
It's never a great experience when you need to get your phone fixed, but the ease and efficiency experienced at WeFix Mall of Africa honestly makes it a whole lot better! My phone screen died two months after replacing it. I took it back to WeFix, and the friendly salespersons helped immediately. They're a freindly no-fuss bunch and it's always a pleasant interaction. My phone was fixed within hours of taking it in, and since it was under their 6month warranty, there was no charge. I can't give them enough praise. Well done, good job, high 5!
0 replies
65 months ago
Efficient service.
Hello. I was in an incident, hit a pothole and lost two tyres. Before I even stopped I got a call from discovery to see if everything is ok. Before long I was sorted with a towing company. I'm still going through the assessment process, since it happened over the weekend. But Mpumelelo Khoza, was very helpful, and stayed in contact the whole time.
56 replies
65 months ago
Awesome service, friendly and clear communication
The team at WeFix Mall of Africa were extremely helpful, from their mail correspondence to their in-store service was really great. My phone screen was fixed, and the service was excellent!
56 replies
70 months ago
Auto Emergency Assist (Needed a jump start)
Had a flat battery and Emelio Mokgethi, assisted me in getting a company to give me a jump start. The whole process from call to jumpstart was done in 20minutes. SUPER EFFICIENT!
53 replies
Review Distribution
5 Star
5 (55.55555555555556%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
2 (22.22222222222222%)