JP
Joseph P
Active since Jul 2016
12
Reviews
0
Industries
Reviews
12 reviews10 months ago
Great Service, Unclear Cashback Terms
I’ve been with Discovery Insure for approx. five years, during which I had building, contents, car insurance, and a vehicle extended warranty with them. Overall, I’ve had a positive experience. I haven’t had many claims, but when I did, the process was professional. A special mention must go to the way my major engine issue was handled. Discovery covered the cost of a full engine replacement through the dealership. While the process took very long with all the assessors and authorisations etc, it took around three months, it was a relief to know that it was resolved properly and didn’t cost me a fortune. For that, I remain extremely grateful and would definitely recommend Discovery insurance and warranty offerings to others. There is one area, however, that I feel could be more transparent – and this is more of a caution to others about the service. Discovery offers a telematics device to track driving behaviour, which rewards good driving with monthly cashback. There are three payout options: 1. Discovery Miles (monthly), 2. Cash into your bank account (monthly), or 3. An Insure Funder Account (IFA), where Discovery matches your rewards and paid into the IFA, the money can then be used for things like tyres, services, or excess payments. I chose the Insure Funder Account because of the value it offers, and over time, accumulated a decent amount. What I didn’t realise, and what wasn’t made clear upfront, is that if you choose to cancel your policy before a 3-year cycle completes, you forfeit your share of the contributions. In my case, this meant I lost around R5,900 when I moved my insurance elsewhere due to more competitive pricing. This didn’t feel fair, especially since it was money I earned month to month for safe driving. In conclusion: I still recommend Discovery Insure for both insurance and warranties. Their service delivery and claim handling have been great. However, I would advise new customers to carefully consider the cashback option. I recommend using the IFA to build up a reserve for your excess or tyres due to the discounts, and once that goal is reached, switching to monthly cash or Discovery Miles. That way, if you ever need to move your insurance, you won’t risk losing a large portion of your hard-earned rewards.
53 replies
17 months ago
The team is professi...
The team is professional, knows their product, and sorted out my issue on the first go
0 replies
21 months ago
Great service with quick delivery
Excellent experience. I am happy with my online order. I ordered a few products, all great quality products. Products were also well packaged. Order took a day to be delivered, very impressed. Thanks Kevin for the two presents for my beardies, really appreciate it!!
0 replies
25 months ago
FirstShop is an excellent online platform! The purchasing process is straightforward, and the website is user-friendly
FirstShop is an excellent online platform! The purchasing process is straightforward, and the website is user-friendly. The delivery was prompt, and the product arrived in perfect condition, safely packaged. I will definitely be shopping with FirstShop in the future!
56 replies
64 months ago
Great service from Takealot for many years
I order regularly on takealot.com, always receive my order on time or before delivery date with proper notifications. The platform and app are great to use and you receive your orders on time as promised. I would recommend Takealot to anyone interested in online shopping.
0 replies
64 months ago
Bad service and delivery from Mr Shopper
I purchased a washing machine on the 27th of November 2020, it is now the 1st of January 2021 and still haven't received my order, status show out for delivery since early December 2020. Mr Shopper missed the first delivery date of the 10th of December, then I had to phone them and wait 20min for someone to answer, we rescheduled for the 28th of December 2020, which they also missed and no one has contacted me since the order. The platform is very nice, easy to use and nicely structured, and they have good pricing but their delivery is terrible. I have logged calls with their support email, and that did not even help as it takes days for a response and their promises are empty. I would not recommend Mr Shopper to anyone who wants their orders to be delivered on time or within an appropriate time frame.
56 replies
85 months ago
More offline than online wireless
I have been with Fibrestream for a few month and in the beginning their internet speeds were great, but not for long. I'm using a 20Mbps wireless internet, but it is down more than its up, I have logged numerous calls and its always the same story, there is an issue at the highsite. Last call they said its a cable issue, so I investigated and found its the connection from the dish, which I had to redo as they did a poor job with installation. I went with Fibrestream because they charge a premium price so I expected a premium service as I use it for bussiness and private use. When the service is up I get between 1 and 6Mbps although I pay for 20Mbps. Luckily we have Fibre in the area now and will definately look for a different ISP who actually care about keeping their customers connected.
0 replies
91 months ago
Didn't subscribe and cannot unsubscribe either
I received a sms "Your Vodacom legal cover has been activated and valid until . To view balances, buy bundles & save dial *135# or visit vodacom.mobi." I phoned Vodacom to notify them that I haven't subscribed to this service. The agent tried helping me but without success. She then gave me the number for their legal cover service provider who also couldn't assist as they are the department who assists with new and open cases. So now I have legal cover which I cannot unsubscribe or see on my profile. The vodacom call centre agent could see the new service on their system but could not cancel it either. Maybe I should keep the legal service I didn't ask for, and sue Vodacom because of these illegal subscriptions. This is not the first time.
210 replies
98 months ago
Well done Silvertree Team
I’m writing this letter in appreciation for the Silvertree Estates team, especially Miriam who is never too busy to make even the smallest issue a priority. Silvertree Estates have been doing a fantastic job managing the rental of my Townhouse, anything that went wrong at the unit, from tenants late rental payments, to getting quotes for repairs, and making sure the problem gets sorted in a timely manner, Miriam was there all the way getting it sorted. An inspection was done after a tenant breached contract and moved out without valid reasons or proper notice, leaving the unit in a disgusting state. Things were broken, huge holes left in the wall, cat hair all over the show, just to name a few... Luckily, Miriam were there as always and this was sorted! I just want to thank Miriam and her team at Silvertree Estates for the friendliness and readiness to always help whenever a problem arises. If you are looking for a rental agency who will go the extra mile to keep their customers (Landlords and Tenants) happy, I recommend Silvertree Estates.
0 replies
106 months ago
Subscription services and Vlive taking money as they please
<p>I noticed money disappearing from my account, at which point I phoned Vodacom. They confirmed there were 5 subscription services deducting from my account, I didn't subscribe to any one of them.</p> <p> </p> <p>Vodacom cancelled the services which they told me can take up to 3 days. One of them were R20/day so that is R60 for one service till they actually canceled it. The services were canceled on the 14 July.</p> <p><br />They then gave me a number 31050 which I should sms STOP ALL to if I suspect this again. I told them to bar all subscriptions on my line as I will never subscribe to these services, which they told me cannot be done.</p> <p> </p> <p>This morning I noticed my money dissapearing again, sms'ed and the service came back saying I'm not subscribed to any services, so I phoned Vodacom, first call they told me I now have a Vlive subscription which was activated at R5/day which the initial number they told me to SMS didn't pick up.</p> <p><br />I told them to cancel it as I didn't subscribe to the service, they said that will take up to 72 hours as they need to log it, which I told them is unacceptable.</p> <p><br />They then told me to dial the *111# number and unsubscribe there, which didn't have an option to unsubscribe. On my second call to Vodacom, the lady said I must unsubscribe on the Vlive website www.vlive.com, when I go to this site it redirects to adverts in my case it was some way to cheat the Lottery and second time Asian Woman looking for Men.</p> <p><br />She told me she will phone me back because she must find out what other way there is to unsubscribe, I know by now that they do not phone back, so told her I will wait. After hanging on for a while she said I need to sms Stop to 31116, this actually worked and I could unsubscribe, but unsubscribing doesn't refund the money they already took from my account!</p> <p> </p> <p>No one at Vodacom can tell me were I gave consent for this or show me proof that I accepted any of these services, they just say it might be links I click on or videos I open etc, which is definately not the case.</p> <p><br />Vodacom needs to catch a wakeup and put something in place that prevents their customers from being charged for things they did not consent to.</p>
244 replies
Review Distribution
5 Star
5 (41.666666666666664%)
4 Star
2 (16.666666666666668%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
3 (25%)