SC
Sumayya C
Active since Jul 2016
2
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0
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2 reviews79 months ago
Unethical business practice.
I'm having issues with getting a refund from an online company called Trisha's lIngerie. https://www.trishaslingerie.co.za/ I purchased some items online on the 25 of may. and was as promised delivery within 14-18 working days. The company due to their lack of communication and technical issues could not supply within the time period. I then requested a refund as I needed to get those items elsewhere as I was leaving for honeymoon. I was assured by a very apologetic Letisha over the phone that I would be refunded. It will just take 10 to 14 or so days . Fast forward , after receiving the cancelled order 2 months later... Returning it to Trisha's lIngerie at my own cost , numerous phone calls, emails , WhatsApps. I still haven't received a refund. 24th October she offers me a partial refund of 30% . She states it's in the terms and conditions they they will deduct 70% on all cancellations. which I do not remember reading nor I did not think applied as she could not supply the order within the delivery time frame . I think it's unfair!! my invoice was R2820 and return courier R 143.75. , Which is alot of money for me . The way they run their company is shocking . Spinning excuse and circles ... Bad customer service and unethical business practice.
0 replies
101 months ago
FALSE ADVERTISING, NO RESPONSE, POOR COMMUNICATION, PASSING THE BUCK, BLAMES CUSTOMER FOR THEIR MISTAKES, MISS MANAGEMENT, REFUSE TO RETURN CALLS, STORE MANAGER RUDE, MTN STORE KING SHAKA AIRPORT , CLAIMS UNDERSTAFFING REASON FOR POOR SERVICE
BEING IN CONSTANT DEALINGS WITH MOBILE COMPANIES, I WAS QUITE AWARE OF POOR CUSTOMER SERVICE THAT THEY HAVE MADE THE NORM. 1 WEEK PRIOR TO BLACK FRIDAY, MTN RELEASE PROMOTIONS THAT WILL BE VALID ON BLACK FRIDAY 24TH NOVEMBER UP UNTILL MONDAY 27TH NOVEMBER. TRYING TO BE AHEAD OF THE RUSH AND LONG QUEUES AS WELL AS TO SAVE TIME, I TRY TO CONTACT THE STORE I INTENDED TO TAKE OUT THE CONTRACT WITH, I TRY THE NUMBER SEVERAL TIMES A DAY AT ALL TIMES OF THE DAY, UP TO 10PM AS THE STORE TRADES TILL 10PM, NO ANSWER AT ALL. ON BLACK FRIDAY, I LEAVE WORK EARLY TO GO TO THE STORE TO OPEN THE CONTRACT ON OFFER, 100 GB DATA SIM FOR 499PM WHEN IN STORE I TRY CALLING THE NUMBER, THE 3/4 CONSULTANTS IN STORE DO NOT ANSWER, I THEN INQUIRE AS TO WHY THE PHONR RINGS UNANSWERED, THEY CLAIM TO BE FAR TOO BUSY TO ANSWER CALLS, WHEN CLEARLY THAT WAS NOT THE CASE. I SPEAK TO A CONSULTANT ZANELE, I GIVE HER THE RELEVANT DOCUMENTS, ID PROOF OF ADDRESS, AS WELL AS 3 MONTHS BANK STATEMENT TO OPEN A NEW CONTRACT, I REQUEST THE 100GB DATA CONTRACT. AFTER A FEW MIN OF APPLYING ON HER COMPUTER, SHE TELLS ME THEIR PRINTERS ARE NOT WORKING , FINALLY THE CONTRACT PRINTS, AND SHE SHOWS ME WHERE TO SIGN. I PURCHASE A SIM CARD WHICH THE CONTRACT WOULD BE ACTIVATED ON AND WAS TOLD AS SOON AS THE CONTRACT WAS ACTIVATED I WOULD GET AN SMS WHICH SHOULD TAKE 2 -48 HOUR , I WAS TO OPEN THE SIM CARD SEND THE SIM CARD NUMBER TO THE CONSULTANT, I THEN TELL HER TO GIVE ME ANOTHER CONTACT NUMBER AS THE REGISTERED NUMBER FOR THAT PARTICULAR STORE REMAINS UNANSWERED, SHE GIVES ME HER CONTACT NUMBER AND ASSURES ME SHE WILL RESPOND. WITHIN 48 HRS I GET AN SMS TO SAY THE CONTRACT HAS BEEN APPROVED, IMMEDIATELY I SEND AN SMS WITH THE REQUESTED DETAILS TO THE ZANELE. TO WHICH SHE REPLIES THANK YOU. THE NEXT DAY I TRY CALLING HER , NO ANSWER, I SEND HER AN SMS REQUESTING HER TO CONTACT ME REGARDING THE MTN DATA CONTRACT. I WANTED TO KNOW IF I COULD START USING THE SIMCARD, NO RESPONSE SHE REPLIES A FEW DAYS LATER 30TH NOVEMBER, TO APOLOGISE FOR THE DELAY AS THE VETTING DEPARTMENT "THEY HAVE HIGH VOLUME" FINALLY GETTING THE SIM CARD ACTIVATED SHE CALLS TO TELL ME IT IS ALL WORKING AND TO APOLOGIZE AGAIN FOR THE DELAY. I CALLED THE CALL CENTER TO FIND OUT MY BALANCE , 4 GB OUT OF THE 100GB FOR THE MONTH, WHICH I WAS OKAY WITH AS I REMEMBER ZANELE SAYING THAT INITAIALLY I WOULD RECIEVE THE DATA PRO RATA, I THEN CALLED THE MTN 808 NUMBER TO FIND OUT WHAT DATE IN THE MONTH I WOULD BE TOPPED UP WITH 100GB, THE CALL CENTER REPRESENTATIVE TELLS ME IM MISTAKEN AS I WILL ONLY BE GETTING 50 GB AFTER EXPLAINING THAT I SHOULD BE GETTING 100GB AS PER THE PROMOTION, THEY TELL ME TO TAKE IT UP WITH THE STORE I TOOK OUT THE CONTRACT WITH. I CALL ZANELE WHO INITAIILY TELLS ME IT WAS HER MISTAKE THEN ISSUING THE CONTACT, I ASK HER TO PUT THAT INTO WRITING SO IF THERE WAS A PROBLEM AT A LATER STAGE, I WOULD HAVE PROOF. SHE DID NOT SEND THE EMAIL, I TRY TO CONTACT HER A FEW TIMES WITH NO SUCSESS, EVENTUALLY I CALL MTN LEGAL DEPARTMENT TO TRY AND RESOLVE THE ISSUE, THE ISSUE WAS ESCULATED TO MUKESH THE REGIONAL MANAGER, WHO ASSURED ME HE WOULD INVESTIGATE THE METTER. AFTER A FEW DAYS JULLIAN , THE BRANCH MANAGER AT MTN KING SHAKA AIRPORT CALLS TO TELL ME I CAN EITHER STICK TO WHAT THEY'VE GIVEN ME (INCORRECT CONTRACT)OR CANCEL THE CONTRACT COMPLETELY. EITHER WOULD NOT BE FAVORABLE TO ME. I FELT CHEATED AS I WAS NOT GETTING WHAT I APPLIED FOR. HE WAS RUDE AND ARROGANT, I ENDED THE CALL IN TEARS, FRUSTRATION AND HOPELESSNESS. AFTER TRYING TO LAY A COMPLAINT WITH MTN DIRECTLY, AND CONTACTING MR MUKESH AGAIN, I RECEIVE A CALL FROM A GENTLEMAN FROM MTN LEGAL DEPARTMENT, WHOM I CANNOT REMEMBER HIS NAME. HE GAVE ME THE SAME ULTIMATUM , TAKE IT OR LEAVE IT, HE THEN GOES ON TO SAY THAT IT IS MY FAULT, NOW THE ISSUE WAS, I SIGNED A BLANK CONTRACT, I SHOULD HAVE READ THE CONTRACT BEFORE I SIGNED IT, APPARENTLY I SIGNED THE CONTACT , BUT THE CONSULTANT MADE A MISTAKE, SHE DID NOT WRITE WHAT CONTRACT I WAS APPLYING FOR ON THE CONTRACT ITSELF, BUT SHE APPLIED FOR THE 100GB ON THE SYSTEM. SO BASICALLY I SIGNED A BLANK CONTRACT, SO THEY WILL NOT HONOR THE PROMOTION NOR THE CONTRACT I APPLIED FOR. I SPOKE TO MY LAWYER AFTER ENDING THE CALL WHO ADVISED ME TO PHYSICALLY GO ON PICK UP THE ORIGINAL CONTRACT TO SEE FOR MYSELF , I WENT BACK TO THE STORE, WAITED 2 HOURS AS THEY COULD NOT FIND THE COPY OF THE CONTRACT, INDEED THE CONTRACT WAS SIGNED BUT IT WAS BLANK, I ASKED TO SPEAK TO THE MANAGER OF THE STORE , I WAS TOLD HE WAS NOT IN NOR WAS HE ANSWERING HIS PHONE, HE DID MESSAGE THE CONSULTANT TO SAY HE IS BUSY TRYING TO SORT OUT THE ISSUE AND GET ME THE 100B, I ASKED THE CONSULTANT, WHY DOES JULLAIN NOT CONTACT ME DIRERCTLY OR RETURN MY CALLS, TO ASK ME WHAT I WANT, WHAT IF I HAVE ALREADY TAKEN ON ANOTHER CONTRACT WITH ANOTHER SERVICE PROVIDER AS ITS BEEN MORE THAN A MONTH SINCE THIS ISSUE IS UNRESOLVED, THE STORE UP TO TODAY DOES NOT ANSWER OR RETURN MY CALLS, -POOR MANAGEMENT OF THE STORE, THEY CLAIM TO BE UNDERSTAFFED, IF A STORE CANNOT BE RUN EFFICIENTLY, SHOULD THEY EVEN BE ALLOWED TO BE OPEN FOR BUSINESS? -WHY DID YOU ADVERTISE 100GB BUT NOT GIVE IT TO THE CUSTOMERS? - WHY DOES NO ONE ANSWER THE PHONE AT A PHONE COMPANY? -MTN CALL CENTERS ARE A SHAM, THEY KEEP TRANSFERRING YOU BACK TO CUSTOMER CARE WHO CANNOT HELP ANYONE OR DO ANYTHING, -WHY IS MTN BLAMING A CUSTOMER FOR MTN'S MISTAKES? -A COMMUNICATIONS COMPANY THAT DOES NOT COMMUNICATE WITH CUSTOMERS -ABSOLUTE FRUSTRATION AND THE WORST CUSTOMER SERVICE. -WHY SHOULD A CUSTOMER BE LEFT IN SUCH DESPAIR TO RESORT TO COMPLAINING ON HELLO PETER IN THE HOPES THAT SOMEONE WILL RESPOND AS CONTACTING MTN DIRECTLY DOES NOT WORK. SO I ASK YOU MTN, HOW DID MTN GIVE ME A CONTRACT OF 50GB DATA PM, IF I DID NOT SIGN FOR ANYTHING ?
105 replies
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