AP
Andrea P
Active since Jul 2016
8
Reviews
0
Industries
Reviews
8 reviews27 months ago
FNB Business *****
4th complaint and STILL matter not solved- PATHETIC - After an investigation has been concluded, duration of which was 2.5 years. The senior risk officer from FNB once again does not respond to emails or escalations via the banking app or even inside the branch. Turnaround time is apparently 48-72 business hours, it's been another month, not even the team leaders seem to reply. Extremely frustrated. After being patient for years, the matter has not been resolved, the case linked to the investigation pertaining to my account has been closed by the SAPS and this had been confirmed, yet I have no answers. The communication as to what you might need additionally or the way forward is non existent. If any of the persons mentioned below could be so kind as to contact me. I will lodge as many complaints on a public platform as need be, until it reaches management and my issue is satisfactorily resolved seeing as mails are not answered as per turnaround times stated, or not at all. S. Malgas - Business ***** Team Leader, J. Volmink - Senior Risk Officer, Claudia - Complaint Service Centre Consultant Manager Hilda- Complaint Service Centre Consultant
58 replies
27 months ago
ABSA *****
Absa Business ***** - Pathetic. Second complaint. After an investigation has been concluded, feedback from Absa as to the way forward saying the matter will be resolved and feedback will be given, two weeks later and not even a reply to mails. The case has been closed by the SAPS, (858/7/2021 registered at Harrismith i/o T L Skota). The Senior Risk Officers from FNB have tried numerous times on behalf of the client, me. This is procedure yet no one from Absa wants to provide updates or feedback. I would appreciate if ABSA can provide a timeous explanation or solution.
58 replies
27 months ago
Virgin Active Black Friday Promo
Never ever join this gym when they advertise a free month, it's NOT free. It's false advertising because they block your membership daily. And to top it off, the club managers can't even return one phone call or numerous messages left. Klerksdorp club.
0 replies
27 months ago
ABSA Business *****
Absa Business ***** - Pathetic. After a ***** investigation has been concluded, no feedback from Absa as to the way forward. The case has been closed by the SAPS, (858/7/2021 registered at Harrismith i/o T L Skota). The Senior Risk Officers from FNB have tried numerous times on behalf of the client, me. This is procedure yet no one from Absa can provide updates. I would appreciate if ABSA can provide a timeous explanation or solution.
128 replies
28 months ago
Business Risk *****
3rd complaint and no feedback - PATHETIC - After an investigation has been concluded, duration of which was 2.5 years. The senior risk officer from FNB cannot even have the decency to answer emails or escalations via the banking app or even inside the branch. A person truly feels hopeless because there is not much one can do. Turnaround time is apparently 48-72 business hours, what a joke, not even the team leaders seem to reply. NO FEEDBACK. Extremely frustrated. FNB, it's been more than 48 hours after my ''High Priority complaint" has been logged, as a matter of fact it's been another month. After being patient for years, the matter has not been resolved, the case linked to the investigation pertaining to my account has been closed by the SAPS, yet I have no answers. The communication as to what you might need additionally or the way forward is non existent. If any of the persons mentioned below could be so kind as to contact me. I will lodge as many complaints on a public platform as need be, until it reaches management and my issue is satisfactorily resolved. S. Malgas - Business ***** Team Leader, J. Volmink - Senior Risk Officer, Claudia - Complaint Service Centre Consultant Manager Hilda- Complaint Service Centre Consultant
128 replies
29 months ago
FNB BUSINESS *****
23 NOV @ 08:58AM - 3153729 FNB BUSINESS ***** - PATHETIC After an investigation has been concluded, duration of which was 2.5 years. The senior risk officer from FNB cannot even have the decency to answer emails or escalations via the banking app or even inside the branch. A person truly feels hopeless because there is not much one can do. Turnaround time is apparently 48-72 business hours, what a joke. NO FEEDBACK for months. Extremely frustrated. FNB, it's been more than 48 hours with no feedback after my ''High Priority complaint as shown above" has been logged, After being patient for years, the matter has not been resolved, the case linked to the investigation pertaining to my account has been closed by the SAPS, yet I have no answers. ZERO COMMUNICATION as to what you might need additionally or the way forward. If any of the persons mentioned below could be so kind as to contact me. I will lodge a complaint daily on a public platform if needs be, until it reaches management and my issue is satisfactorily resolved. J. Volmink - Senior Risk Officer (Business *****) Claudia - Complaint Service Centre Consultant Manager Hilda- Complaint Service Centre Consultant
71 replies
29 months ago
FNB BUSINESS *****
FNB BUSINESS ***** - PATHETIC After an investigation has been concluded, duration of which was 2.5 years. The senior risk officer from FNB cannot even have the decency to answer emails or escalations via the banking app or even inside the branch. A person truly feels hopeless because there is not much one can do. Turnaround time is apparently 48-72 business hours, what a joke. NO FEEDBACK for months. Extremely frustrated.
72 replies
42 months ago
Exceptional Service Advisor
I contacted Audi Center Bruma to inquire about the Audi Value Service deals as I am looking to buy an older/used Audi within that age range, it's nice to know this offer exists. I spoke to Monique in the service department, she was so helpful and knowledgeable about the product, answered all my questions and she had a lot of patience. Exceptional customer service. Thank you
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)