ZB
Ziska B
Active since Aug 2016
4
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4 reviews107 months ago
Excellent & Outstanding Customer Service !!!!!!!!
<p>To whom it may concern</p> <p>RE: Browns – The Diamond Store: Excellent & Outstanding Customer Service:- Pearl Mpofu – Sales Consultant @ Browns, Gateway Shopping Centre, Durban, KZN</p> <p>17 February 2017</p> <p>Customer #: GB01637</p> <p>Good morning Pearl</p> <p>Thank you once again for the excellent & outstanding service, especially the time and effort in making us feel like royalty!</p> <p>To quote: Bloomberg Business report of 2012:</p> <p>…..”Companies that manufacture products understand they must always be introducing something new, faster, easier, or better to keep their customers engaged. If they don’t, they will be left in the dust when their customers upgrade to the next new product.</p> <p>Very few companies, however, understand that service is exactly the same—it’s always changing, and your job is to stay ahead of the competition and ahead of the curve.</p> <p>Here’s what I mean. To start, let’s figure out the level of your current service. Basically it fits into one of these six categories.</p> <p>1• Criminal service is really bad. It’s service that violates even minimum expectations, the kind of service that your customers remember never to use again, and are angry enough to call you and complain about.</p> <p>2• Basic service is disappointing. It’s the point of frustration that can turn into anger—but when it’s over the customer is not disappointed enough to complain. However, he will tell his friends, and will remember not to call you for that kind of service again.</p> <p>3• Expected service is nothing special. It’s the average, the usual, the norm. The customer might come back to you, but only if no better options exist.</p> <p>4• Desired service is what your customers hope for and prefer. They’ll do business with your organization again because you do things for them just the way they like it.</p> <p>5• Surprising service is something special, like an unexpected gift. It gives your customers more than they expected. This makes you an organization that customers enjoy and will come back to again and again.</p> <p>6• Unbelievable service is astonishingly fantastic. This is the level of service your customers can’t forget, the legendary treatment they will tell all their friends about…..”</p> <p>Pearl your service delivery can be categorised as: Nr’s: 5 & 6!</p> <p>You are an excellent Sales Consultant, may you be blessed with higher ranks. We appreciate every little thing that was done with our enquiry for my son’s, fiancées engagement ring, sale from the start till the day of pick up.</p> <p>Once again thank you very much.</p> <p>Kind regards</p> <p>Ziska Botha</p> <p>& obo: Dr G Botha (my son) and his fiancée Dr T Botha – North coast: KZN</p> <p>E-mail: ********** <p> </p>
0 replies
107 months ago
Excellent & outstanding customer service !!!!!
<p> </p> <p>To whom it may concern</p> <p>RE: NWJ: Excellent & outstanding customer service:- Sharon Paton: Merchandise Executive & Team</p> <p>29 June 2017</p> <p>Good morning Sharon</p> <p>Thank you once again for the excellent & outstanding service, especially the time and effort in making me/we feel like royalty!</p> <p>To quote: Bloomberg Business report of 2012:</p> <p>…..”Companies that manufacture products understand they must always be introducing something new, faster, easier, or better to keep their customers engaged. If they don’t, they will be left in the dust when their customers upgrade to the next new product.</p> <p>Very few companies, however, understand that service is exactly the same—it’s always changing, and your job is to stay ahead of the competition and ahead of the curve.</p> <p>Here’s what I mean. To start, let’s figure out the level of your current service. Basically it fits into one of these six categories.</p> <p>1• Criminal service is really bad. It’s service that violates even minimum expectations, the kind of service that your customers remember never to use again, and are angry enough to call you and complain about.</p> <p>2• Basic service is disappointing. It’s the point of frustration that can turn into anger—but when it’s over the customer is not disappointed enough to complain. However, he will tell his friends, and will remember not to call you for that kind of service again.</p> <p>3• Expected service is nothing special. It’s the average, the usual, the norm. The customer might come back to you, but only if no better options exist.</p> <p>4• Desired service is what your customers hope for and prefer. They’ll do business with your organization again because you do things for them just the way they like it.</p> <p>5• Surprising service is something special, like an unexpected gift. It gives your customers more than they expected. This makes you an organization that customers enjoy and will come back to again and again.</p> <p>6• Unbelievable service is astonishingly fantastic. This is the level of service your customers can’t forget, the legendary treatment they will tell all their friends about…..”</p> <p>Sharon you and your team @ NWJ (Head Office, Gateway store - KZN, Warehouse etc) service delivery can be categorised as: Nr’s: 5 & 6!</p> <p>You are a great Merchandise Executive, may you be blessed with higher ranks. I appreciate every little thing that was done with my enquiry for my son’s wedding ring, sale from the start till the day of pick up.</p> <p>Once again thank you very much.</p> <p>Kind regards</p> <p>Ziska Botha</p> <p>& obo: Dr G Botha (my son) and his fiancée Dr T Botha – North coast: KZN</p> <p>E-mail: ********** <p> </p>
56 replies
108 months ago
Trek uit hel vervolg
<p>Aangeheg n foto van die man wat na drank geruik het en heel moontlik onder die invloed was, wat ons bokse laat val het, bokse oop geruk het, op ons geskreeu het en vinnig trek dokumente wou teken. Ons het gelukkig fotos van dag van oplaai van trek heeltyd fotos geneem sowel met aflaai. Voor en na fotos ook van al ons bokse en meubel skade.</p>
0 replies
108 months ago
Trek so reg uit die hel !
<p>Eienaar van Active Transport, Pretoria, ene Gerhard, man met 25 + trek ondervinding en nie teenwoordig dag van trek nie met sy kantoor assistent Leah, uiters ongeskik, wat voorbrand maak om te verseker trek is ten volle klaar betaal voordat hulle meubels kom oplaai ! Trek se trokke daag laat op, een klein trok van Active Transport, hulle (Active Transsport) maak ook gebruik van Macphersons Office Furniture trok en sleepwa. Die bestuurder van Macphersons trok erken hulle vervoer nie huis-meubels nie en het dus geen ondervinding van huis-trekke nie aangesien hulle net kantoor meubels vanaf fabriek na winkel/kliente aanry wat reeds goed verpak is. Die groot trok sou reeds =/- 10 uur oggend by huis wees, maar die kom toe laat vanaf Jhb, met aankoms besef Macphersons hulle sleepwa is te klein, toe reeds helfde van ons meubels op trok gaan trok met van ons meubels terug Jhb toe om groter sleepwa te haal, dus kom groot trok eers na 18h00 aand by ons huis terug agv baie verkeer tussen Jhb en Pta, dus word ons meubels oor en weer oor gegooi van trokkke na sleepwa, algehele nagmerrie!!. Die trek is eers voltooi 21h00 ipv net na 12 die middag !!! Ons het vir spesiale items gevra en betaal daarvoor om bubble rap en beskerming van spesifiseerde items op kontrak, maar geen bubble rap het met trek mense gekom nie! Ons het selfs aandete en koeldrank aan meer as 12 mense van albei trektrokke voorsien. Die volgende dag wag ons in nuwe Provinsie vir die trekmense, ons het deurnag vooruit gery, so ook die trokke. Met aankoms van trekmense word waargeneem 2 van hulle werkers spesifiek, wat vir Active Transport werk, erg na drank ruik! Toe begin die hel ! Die een ouer man wat erg na drank ruik laai 4 boxe op dolly trolley laat val al ons breekgoed en kristal, begin skreeu op ons en ruk boxe se tape af, ons meubels het omgeval in trokke, erg meubel skade, die einste besope man wou he ons moet ""gou"" dokument teken sodoende verseker dat trek as afgehandel beskou kan word , ons het geweier om dokument geteken en toe Polisie gekontak en saak aangemeld vir eiendomsbeskadiging, toe Active Transport werkers hoor ons kontak Polisie spring hulle in trokke en ry weg en los al die boxe en res van meubels net so op gras voor in erf vir ons om self in te dra met die hulp van familie wat kom groet het. Ons het Gerhard en Leah direk via sms in kennis gestel tot vandag geen oproep van Active Transport ontvang nie. Die Polisie was by ons huis en ons het n saaknr. ontvang. Ons versekering het Active Transport se kontrak met ons geneem sowel bewys van alle betalings aan Active Transport, kon darem van die beskadige items vervang maar daar is breekgoed, erfstukke waaraan geen prys gesit kan word nie. In my hele lewe het ek nog nooit met n trek soveel hel, hartseer, onnodige uitgawes, stress beleef soos met Active Transport nie, en ons het al heelwat oor ons land getrek agv ons werk. !! </p>
0 replies
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1 Star
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