MW
Michael W
Active since Aug 2016
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Volkswagen T-Cross poor paintwork
I purchased a new white T-Cross 1.0 TSI 85kw in 2022 for R424 775. The vehicle has done16 700 km and is like new. Recently a yellow coloring has emerged in the rear right hand door edge, which has moved to the inside edge of the door as well on the door post and on the inside edge of the driver's door. I have advised VWSA of the problem, as well as the dealership from whom I purchased the vehicle, Bidvest McCarthy Menlyn. I have travelled to various locations to have the vehicle inspected as requested by VWSA. All to no avail as VWSA and the dealership do not wish to take responsibility and or are unable or unwilling to offer any solution for the poor paintwork, and I am left with the resultant loss of value.
0 replies
34 months ago
Cynical dealership
After taking delivery of the car, in spite of being assured that the tyres were in good order I had the vehicle inspected at a number of specialist tyre fitment centers. Their finding was that the rear tyres were out of date and cracked between the treads. The tyres would delaminate once travelling at the national speed on a motorway. Therefore they advised me not to drive the car with these tyres. The front tyres were almost out of date and could probably have lasted for a max of 4 000 kilometers. The tyres were replaced at my cost of R10 790 and Kilokor as a show of "goodwill" contributed R4 400 towards the tyres. Whilst checking the wheel alignment it was found that the lower control arm bushes were badly worn and would need replacing. I am replacing the bushes at a cost of R4 513. Kilokor's attitude to this was that I can't expect the dealership to carry out any maintenance work on my vehicle. I spent well over R500 000 on the vehicle and it was delivered to me in an extremely unsafe condition. I will not recommend this dealership to anyone.
60 replies
34 months ago
Extremely slow and unprofessional service
I invested funds in my wife's name in Investec unit trusts. The purpose of this investment was so that if I passed on my wife would have access to funds whilst my estate was being wound up. NinetyOne took over these investments from Investec and I was not concerned. We have recently decided to withdraw funds from the investment (this after some forty years) The first obstacle was that the account was not FICA compliant (news to us) The next obstacle was that we wished to transfer the funds into my Investec account - this required a lot of forms and red tape. After about two weeks of phoning and enquiring when we could have access to OUR funds, we were advised that management were busy reviewing our request. I was advised by a consultant that it would speed things up if we requested the funds to be transferred into my wife's bank account. I have sent proof of her bank account and now await their response even though this will cost us a lot in additional bank charges.
106 replies
34 months ago
Excellent service
Very professional and helpful. They kept me informed of the progress of the vehicle being made ready for collection.
113 replies
35 months ago
********* with no manners or decency
I viewed a car that I liked at the dealership showroom with Sales manager Michael. This was on Saturday morning and after discussing things that needed to be resolved he said that he would hold the car for me until the following Monday. I tried to contact Michael early on Monday morning without success. I eventually managed to speak to another salesperson (David) who promised to bring the vehicle to my home on Tuesday at 12H00. When he did not arrive I called the dealer principal Clarenve to enquire what was going on. I was promised a return call from the dealer principal. I did not receive a return call and I was unable to contact Michael or Clarence as they would not take my calls or return them. It would appear that they sold the car to someone else and they don' t have the decency or manners to let me know what happened.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)