MM
Mbali M
Active since Aug 2016
2
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2 reviews22 months ago
Refund not issued after 6 months waiting
My daughter was registered and attended the school last year. We overpaid her fees for the year, assuming that she would return this year. However, she, fortunately, had an opportunity to do a leadership programme out of the province and could not carry on with her studies at the campus. We requested in Jan of this year for a refund on the balance and submitted all the necessary documents. We have received the funds since today. Every time we try to speak to someone so that we can get a way forward they just promise us it will be sorted in a week or two. If that is not the case, then they inform us that it has been escalated to a department for approval. I am tired of going into that campus and coming back with nothing and our emails are not even responded to when we send for feedback.
0 replies
84 months ago
Disappointed
In March finrite double debuted my account and I called in to the call Centre to request a reversal made on 1 installment as they took more than the premium, then when I spoke to one of their agents they said they will request a reversal to be done on my account and then a week or two passed and still no response or reversal done. I then spoke to another agent and they suggested and agreed that do a reversal through my bank as it seemed to be taking longer than we expected, I did the reversal of the whole amount and then did a transfer for the one month installment. Fast forward to today, I realized that they didn’t debit my account in two months and then when I called the call Centre I’m told that my account was canceled cause it lapsed, I didn’t get any notifications or even a phone call about this. Only to be told that I should’ve reversed the double debit as it automatically canceled my policy, had I been told that by the agent that assisted me in the first place then I would’ve reversed it in the first place. I’m so disappointed by this I can’t believe it.
56 replies
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