SB
Sherri B
Active since Aug 2016
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
ADT Debiting My Account 17 Months After Cancellation and System Removal
ADT continues to debit my account 17 months after cancellation and after their technicians physically removed the system. In 2024, when I moved premises, I met with ADT representatives who removed the security system from my old premises. During that meeting I clearly informed them that I would not be installing a system at the new premises, as I had decided to proceed with a different security provider. I also cancelled the contract in writing twice, including in September 2024, when I notified ADT that I would be vacating the premises in October 2024 and requested that the equipment be removed and the contract terminated. Despite the system being removed by ADT themselves, and despite the written cancellation requests, ADT has continued to process monthly debit orders. In February 2025, I noticed that I was still being charged and raised the issue again. I have since sent multiple emails and attempted to resolve the matter by phone. Last week I spent 43 minutes on the phone with customer care, only for the call to be disconnected before the issue was resolved. To date, ADT has debited R21,918.70 from my account after the cancellation request and after the system had already been removed. For context, I run three businesses and employ nearly 60 people. One of my businesses still uses ADT services. The account in question relates to a separate business where the system was removed and the premises vacated in October 2024. As a business owner running multiple operations, I simply do not have the time to repeatedly chase companies to action written and verbal instructions, especially when the system was already removed by their own technicians. I am requesting the following urgently: Immediate closure of this account A full refund of all debit orders taken since September 2024 Written confirmation that the contract has been terminated An explanation as to why my cancellation was never actioned Given that the system was removed by ADT and written cancellation was submitted, the continued debiting of my account raises serious concerns regarding unauthorised debit orders and internal cancellation processes. I would appreciate urgent assistance in resolving this matter.
106 replies
17 months ago
Shocking Catering company - be careful
I hired this company to cater the launch of my new salon, spending a large amount of money to ensure quality for 60 guests. What they delivered was an absolute disaster. They served “crostinis” on soggy rice cakes, and a pathetic total of 25 meat***** for everyone and some cold meats on tiny pieces of bread. Vanita Van Deventer, the owner, has blatantly ignored every attempt I've made to reach her and hasn’t even bothered to send me an invoice! They showed up with just 8 trays of food for 60 people. The food was gone within 40 minutes, leaving my guests hungry and me completely embarrassed. To make it worse, the waiters—who I paid her for—spent the night helping the bartender, completely embarrassed that they had no food to serve also indicating that this is not the first time this has happened and after function came to me asking about their payment! It's now been three weeks with no response from the owner. Instead of addressing my concerns, she had the audacity to accuse me of being a “white supremacist,” claimed everything was handled fine, and then blocked me. I have camera footage that captures the entire fiasco, and I’m done being ignored.
0 replies
53 months ago
Peter Sporides Law - Beware!
Mr Peter Sporides, a 1 man show!!! I am very disappointed in the legal service I received from this man. He charged me to appear in court on a matter, HE DID NOT appear in court. He ignores me now, I want a refund. I placed money into his trust account as security to pay a debt, when instructed to pay it took him a week and he short paid by R70k, after that I got an invoice which I do not agree with but he just ignores me! I have reported him to the Legal Council. Be very wary Mr Sporides talks the talk but DOES NOT walk the walk. I was badly burnt! VERY HIGH SCHOOL FEES. I feel like a cash cow, his advise was to string the situation a long so he could keep charging me! He handled 3 issues for me, did not resolve a single one and caused a lot of damage in 2 of the cases!
0 replies
58 months ago
PAYFLEX - shocking treatment
Shocking service. I never received my item I paid R6000 for, Payflex won't assist and has taken the merchants side and have blocked me from using this account. Be careful if you have a dispute they don't help. Chris Olsen is extremely unhelpful and will not return your calls. I paid R6000 for a carpet from Apadema and I don't have it! I have been blocked from even logging into my profile to get my receipt. I have never had to deal with something like this before! Chris why won't you return my calls. Chris Olsen Chief Operating Officer (Office) +27 (0)10 444 0004 (Mobile) +27 (0)72 230 3869 chris.olsen@payflex.co.za
0 replies
59 months ago
Online payment INTEGRATION ERROR TOOK R11616,48 X 2 R23 232,96
Tried to pay my account via there online payment system on Friday 28th May with my credit card, twice, approved transaction through phone app, once done was taken to a page saying INTEGRATION ERROR - ACCESS TO THIS RESOURCE IS RESTRICTED. Called Vodacom business and after being transferred to 7 different departments was advised me to do EFT to company (Vodacom) as it would reflect immediately. Paid R11 616,48... That payment is reflecting. I logged onto my business credit card banking today to see that that transaction also went through. I immediately called Vodacom today whom told me there was NOTHING that they could do unless I sent them POP for Credit Card transaction as they do not accept the statement I had just emailed; andile.nkabinde@vcontractor.co.za . She wants a proof of payment just for that transaction which she says is the only way their accounts department will even look at this issue. Well VODACOM it is impossible on a credit card transaction to get a POP!!! NOW WHAT, I am down R11 616,48, I don't have time to sit on the phone all day fighting to get my money back, which by the way was set aside to pay rent for my business!
159 replies
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1 Star
5 (100%)