Active since Aug 2016
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5 reviews1 month ago
GARMIN - QUALITY WATCHES AND EXCELLENT SERVICE
After sale service from Garmin is excellent. They respond quickly on emails, maintain or replace watches within one week of submission. Garmin watches are worth their reputation and prices.
0 replies
64 months ago
GARMIN SA - EXCELLENT PRODUCT AND SERVICE
I have to commend about the service of Garmin South Africa - excellent! There was an error on my Garmin Forerunner 35 watch. I made one phone call, couriered the watch from a rural area in South Africa to Johannesburg, the technicians had a look at the watch and I received a new watch - all of this within 5 working days. Well done Garmin SA! You hooked me forever to Garmin - your products and service are awesome.
0 replies
71 months ago
EXCELLENT SERVICE FOR EXCELLENT PRODUCTS
From the day I received my Lattissima Touch Nespresso machine I enjoyed using the machine and indulged in nice cups of coffee. During lockdown the cups of coffee from my Nespresso machine kept me going. Then disaster - 2 June 2020 there was no milk troth at all. I sent an email to Nespresso and dispite the fact that I'm staying in a rural area Nespresso arrange the pick-up of my machine by a courier. Within 4 working days my machine was serviced and returned to my doorstep. WOW - thanks Nespresso for such excellent service to your clients everywhere in South Africa. Your products and service ensures that I'll always be a loyal client and recommend your products to others. Marie Jonker
105 replies
100 months ago
NO EFFORT TO CORRECT WRONG TRANSACTIONS
It's no wonder that South Africans refuse to pay e-toll. In September 2015 e-toll transactions of a truck was allocated to my Toyota Tazz due to a confusion with number plates. I picked it up in January 2016. As instructed by the customer Service operator I followed the procedure to dispute these transactions. We completed the representation form, attached copies of the transactions with photos of the truck from the e toll website, the registration documents and a photo of my Tazz and a sworn affidavit. I sent all these documents with registered post to the Sanrol e-toll offices in Centurion in January 2016. I even have proof from the Postnet tracking system that the documents were received at the Sanral office in Centurion (even the name of the staff member who received the documents can be seen on the tracking record) on 2 February 2016. Guess what - it's 2018 and still, after all the proof provided and numerous phone calls and emails to Sanral e-toll for 2 years, the issue is not resolved. Every time I contact the customer services I'm promised the issue will be resolved, I got an email and after two weeks the whole process starts all over again. The easy way out is to pay the outstanding amount, but it's not the right thing to do. Sanral is quick to charge money and increase tollgate fees constantly, but don't do anything to correct their errors. Shame on you.
0 replies
117 months ago
LPA knows about error, but do nothing to correct it!!!!!
<p>We have the same problem as ms Pace. We also paid our 2016 association fee end September 2015 in full and on 14 October 2015 the 2017 fees was also added on our LPA account.</p> <p>Since November 2015 we contacted LPA regularly about the error, but without any success. Every month we just receive a sms when the LPA instalment is deducted from our bank account.</p> <p>I have the following issues:</p> <p>When we call LPA we are not allowed to talk to the accounts section or a senior manager. The person who answers the phone makes empty promises only.</p> <p>We pay the 2016 association fee in full end September 2015. The LPA contract states: “annual association fee is payable in advance at least 3 months prior to occupation”. Currently LPA is giving us a hard time to pay the 2017 fee – this means LPA is breaching their own contract?</p> <p>On our monthly account the 2017 fee is indicated as more than 120 days outstanding. Although we inform LPA since November 2015 about the error they continue with unacceptable actions – in June 2016 debt collectors were on our case about our account in arrears with LPA and in July 2017 LPA added interest on out account (which they cancelled before I could phone LPA).</p> <p>A debit order was in place to pay the capital amount of the unit we bought. We did not give any approval that it could be used to collect association fees.</p> <p>What is going to happen in September 2016 – is LPA going to add the 2018 association fee and act as if it is the 2017 fee?</p> <p>If the issue with the 2017 fee is not sorted soon or if the 2018 fee is added in September 2016 then I’ll have to take further action, but this cannot continue.</p> <p> </p>
159 replies
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