Active since Aug 2016
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55 reviews2 months ago
Unstable network Rolling ***** with tested 35% package loss possible congestion
Give credit where it is due. The help desk personnel are friendly, helpful, and efficient and walk the extra mile. They follow up on faults and have called me back regularly over the past two weeks. I have reset my router numerous times and they have reset the service leading to temporary improvements. But alas. The network reverts to it’s unstable condition with up to 35% package loss. I have a contract for a 5G service, which became terrible last year. As a compromise between stability or speed, I then set the router to 4G as suggested, which worked well for a while, but has become worse dropping in and out numerous times. Even when I use my phone as a hot spot. The past month is the worst. I have lost essential services requiring uninterrupted traffic. Vodacom cannot or will not fix this. I want out.
112 replies
4 months ago
No support No service no where to go other than Hellopeter.
Since November 11 I have had difficulty with 5G in an area that is supposed to have 5G coverage. I battled for 3 weeks to get the matter resolved which only happened when I had to set the router up for 4G only. The area is clearly not ready for 5G as advertised. I accepted 4G even though it is a downgraded service. Now 4G is giving me the same intermittent service, rendering it useless. Emailing to customer care is a waste of time, the mailbox is full and cannot accept more mail. Phoning 082135 is a frustrating as you are forced to talk to a bot called Tobi, which keeps on sending you in circles and then says that the service will be reset. I am forced to work through HelloPeter. Please Vodacom, If you are unable to even maintain a 4G service in a 5G area, or to manage a help desk, release me from a contract for a useless service.
106 replies
5 months ago
Vodacom rating on level of service. Since 10 November ***** unstable 5G Internet.
1- Extremely poor to 5 Excellent Ease of access to the Vodacom Call Centre: 5 Professionalism of the staff at the call center: 5 Feedback on progress: 4 Technical ability to resolve problem: 1 Reason. Roodeplaat Area encountered an unstable, intermittent and disruption of service on the 5G network since 10 November 2025. On 15 November I was called to ask if the problem had been resolved. I tested it and reported that the intermittency was still present. Vodacom misunderstood and closed the fault. On 19 November 2025 there seemed to be an improvement for a brief period and the fault was closed, but manifested again within hours. On 20 November 2025 I was told to take my router to the Kolonnade branch of Vodacom and to negotiate a LTE package which works well as can be testified. Since my transaction for the service was with Vodacom online, Vodacom kolonnade refused to help. Customer Care once again promised an investigation for the lack of service. Which may is still outstanding, who knows till when since the disruption started on 10 November and Vodacom has had ample time to resolve it or to accept that perhaps the 5G service was prematurely launched before a proper coverage tests was done. I have been without a service for the most of November. Will December be the same?
212 replies
5 months ago
Is Vodacom Failing? only 1 day of service since 10 November
The once excellent service provided by Vodacom, seems to be something of the past. This is not based on my own terrible experience since 10 November during which the Internet has been working for a single day before the same problem of unstable Internet returned to make the use Vodacom a horrible experience. It is now 22 November and the service is beyond bad. Ping tests have shown a 75 to 100 % loss in packages sent. The signal is now better but the bandwidth seems to be down the drain. The community suffer the very same poor service as shown on their What Sapp remarks. I prefer to deal directly with a service provider where this is possible. Unfortunately the e-mail for customer care at Vodacom is so full that it cannot accept any more complaints, a clear sign that they are failing. Thirdly the volume of complaints to HelloPeter should ring some alarm bells for Vodacom. Are we to give up on Vodacom or is it possible that they can redeem themselves?
106 replies
5 months ago
After a week, the problem was declared resolved. This is not funny.
NO, the problem has not been resolved. The network is still unstable and unreliable. And No, I did not give feedback on Saturday that the problem had been resolved, I said that I would first check and then confirm if it was working. When i tested, it was still unstable, which I reported. The problem has NOT been resolved and it is now a week long problem. My suspicion is that there is not enough bandwidth to support all the customers and that is the reason that the network becomes more unstable during peak usage.. Please escalate, get an engineer on the matter, this is no longer a minor problem.
106 replies
5 months ago
Comunity lett down by unstable Internet service
Vodacom is normally exceptionally good, except for the pas week in the Roodeplaat or Kameeldrift east are of Pretoria. The network is so unstable that it is not viable. I have reported numerous times, as have many other residents in our area. It has been like this since Monday and tomorrow if Friday. Signal strength is very week and try to ping and you loose 50% of your packets with the other taking 500 msec. We cannot bank or use online shopping let alone use services such as email youtube. By this time the problem should have been escalated. This is not what we expected from Vodacom. My ref number is 5-3616 9259 5899 69
265 replies
7 months ago
Does this business really exist?
Appliance repair claim to be able to do repairs on numerous domestic appliances. I had a problem with a gas geyser and they sent out their workmen. They did not do any diagnostic testing and repair, but simply replaced parts until it seemed that the problem was solved, charging the customer for all the parts. The cost of the repair, being roughly the same as that of a new geyser. The problem recurred after they left and they did return. for the call back, with similar results. After replacing the new batteries I had installed prior to calling them out, the problem was solved. The previous battery closed circuit voltage being too low to activate the solenoids. I asked for a refund of their exorbitant labour costs and was given emails that do not exist. This company seems to be in the same category as those that let out places, the do not posses. Their technicians lack the skills to do the work. Their email on the invoice does not work, neither do any of the other emails I was given.
0 replies
25 months ago
Get Rid of that useless bot, Tobi
Vodacom provide a great service, EXCEPT for The call in Centre on 135. It is USELESS. Tobi is a bot. It cannot understand and you may be provided with some options, none of which apply. I am eventually forced to drive in for help. Please please let me speak to a human being.
106 replies
28 months ago
MTN abuse of Debit order to make deductions on expired contract.
When you sign a debit order you do so in good faith that as soon as a contract expires, that the debit order will be stopped. Should you receive confirmation that the debit order has been stopped, you would expect this to be so. But if instead of stopping the D/O, the deduction amount is altered so that any block placed on it by the bank is bypassed. This may be construed to be *********. My contract with MTN expired in October 2023. I gave notice that I would not be extending it due to the poor coverage in our area. MTN confirmed that the contract was cancelled and assured me that the D/O would be stopped. Every month since October 2023, I have had to reverse deductions with repeated notices to MTN to stop the D/O. This has accrued substantial banking admin fees and taken up hours of my time and has caused serious frustration. This is no longer a simple mistake. It seems to be malicious. The solution seems to be to change banks and to ensure that MTN’s debit order is not transferred to the new account.
0 replies
34 months ago
Credit where it is due.
I used to shun Builders Warehouse Montana, but they have made a dramatic turn around. Where previously their service was apathetic, they are now friendly and helpful. It is a pleasure visiting this shop.
0 replies
Review Distribution
5 Star
5 (9.090909090909092%)
4 Star
4 (7.2727272727272725%)
3 Star
10 (18.181818181818183%)
2 Star
16 (29.09090909090909%)
1 Star
20 (36.36363636363637%)