ML
Manie L
Active since Aug 2016
4
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0
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Reviews
4 reviews72 months ago
Great service
I recently purchased a pair of head phones from them. Due to circumstances out of their control they couldn't immediately deliver. I begrudgingly asked for a refund and without a fight or a hassle, they refunded me. Very helpful and friendly service from Michael
0 replies
117 months ago
Fraud: no response after two weeks
<p>Good day,</p> <p>I have recently found out there is fraud amounting to R41000 against my name at MTN.</p> <p> </p> <p>Initialy I found the service quite good since I was helped quickly. I was told to send some documents on to one Mr. Pillay.</p> <p> </p> <p>A couple of days pass and I have yet to hear anything back, so I phone back only to be told no documents were received. I then send the same documents again and wait.</p> <p>After not hearing anything back the next day, I phone back escalating my case. Eventually Mr. Pillay emails me back in a very unprofessional manner stating in no uncertain terms of how</p> <p>busy he is, and that he has received my documents. I explained to him that this case is extremely important to me, as it affects my ability to get a homeloan. I have yet to receive a response back from him again.</p> <p> </p> <p>Fast forward to today, I phone back twice (first time I was cut off) and the second time someone tried to put me through to the legal department only to hear a voice saying "the number I have dialed, does not exist".</p> <p>Luckily I asked for a number before I got transferred ( ********** ) but that number always rings and as evidence from other complaints, that number never works.</p> <p>I have phoned more than ten times, sent almost as many emails and I received ONE (very unprofessional) response back in total!</p> <p>Now I ask with tears in my eyes (well almost), that somebody please resolve this fraud issue AND give me some feedback on what's going on.</p> <p>It might not seem important to MTN but it's certainly to me!</p> <p>Regards</p>
159 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)