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25 reviews6 months ago
INTERNAL ***** BY INTERNAL PEOPLE IN THE BANK NEDBANK BAD NO HELP ***** YOUR MONEY REF 150694172 CPT-247034
Nedbank Internal ***** department in cahoots with their collueges *****ing money from people REF 150694172 CPT-247034 This is the second Nedbank Complaint I have to write. The ***** department leaked my information to an external source. Most probably the ***** was committed by emptying my account inside the bank. The letter I got from Nedbank stating that transactions went off my account stated that they do not atake any responsibility. They were only able to return about R11990 from an external merchant called World Visi0on but I see the transactions was reversed from Overseas. Nedbank has promised me that they will give me a weekly update but now for at least two and a half weeks after a stinky letter stating that it is my fault that I confirmed my details they could not get my money back from “Hollywood Bets” and “Macro” where the *****sters was using a **** card that they cloned. They sent me push notifications which could have only originated from inside the bank. Then they said it will be an eight week investigation but shortly after I had communications with their Forensic department a stinky letter came from inside the ***** department from totally another person stating that it is my fault that I pressed approve for the “Reversal” of transactions. What I feel is that Nedbank is covering for their own ******* friends and that they know exactly who the person is that committed the ***** but for their own safety do not want to share this information. They then stated the following . Cindy Huyser from their rclient service department helped me a lot but I have mailed her and she may be on leave or not in the office and I have sent her an email but not heard from mher since. Nedbank has insurance against ***** but they do not want to say to the public that this is the case and they are covered but they are not putting it to work for the clients that have been de*****ed from iside the bank by one of their own personell. This was not Phising this was not getting my info online this was a person from Nedbank internally and of course due to current laws if you cannot spesifically prove a person committed the crime you are unable to reprimand them. I have since been patient but my patience is running out. I want all my money back and so called “Hollywood Bets” should return my money as they are also insured against *****. Nedbank is able to reverser an overseas merchant but they are unable to reverse a merchant fron inside South Africa. This all sounds very fishy to me. So some Nedbbank Employee had a great time with my money gambling it away and probably biuying nice groceries for themselves and then what they do is they share the money with their collueges and state that they are unable to help you. This is still not a proper answer. Why did the Service department knot know about this as they were never copied in the email and then also why did the ***** department jump upon me threatening with taking them on legally. This is my next step and I will fight this till I get my money back. BE TOTALLY CAREFUL WITH NEDBANK. THE **** WORKS LIKE THIS: INTERNALLY A FLAG COMES P IF ANY AMOUTN BIGGER THAN R100 000 is deposited. The internal persoon then shares your information with their other friends inside the bank. Normally before a public holiday or before a weekend. This is for the funds to clear and not to be able to be reversed. A Forced reversal is possible, but Nedbank will not use this either. They will also not open-up about who the person on the other end who gets the money’s details. This wrong to the core. They promised me an eight-week turnaround and then simply wrote me standard letter stating that they cannot refund me the total amount as I approved the transactions. This is also not true I approved my identity when the ***** department called me internally. This is not an outside job these are trained people who know how the Nedbank system works. They can even send you push notifications to your phone and Nedbank has the responsibility to not have leaked this “code” to others which is what happened. So, Nedbank itself was hacked and how would a *****ster know if my account comes up as flagged with a big deposit. This is an internal ***** job, and I want clarity. I want my full money reimbursed and I am not going to stop until I have every sent back. I will also include charges of neglect to protect my data and the Nedbank system that has been hacked I s not my fault as a customer but their fault. I want my money back and a proper investigation upon which I will take this to the FAIS ombudsman and then I will take legal action for identity theft, leaking of client information, leaking of client account information and for them not protecting their system adequately. Further implication’s that they will have to pay is my effort and time in getting this money back and emotional damage. I want answers Nedbank, and I want them soon. You are ******* bank, and this has happened over the last year to many other Nedbank clients as well. Same story, same offering same leaked information. It is an internal ***** system, and they cannot protect customers information which is against the POPI act as well as against the terms and conditions I have signed for. BAD NEDBANK BAD – Steer away from this bank people they will not help you.
0 replies
6 months ago
ESKOM NOT DOING METER READINGS - BILL YOU ON ESTIMATES AND HAVE NO CALL CENTRE HELP
We live in Vermont in Herm****, They do not do readings for the electricity anymore. We have made numerous calls, we submit our reading via the app as well as the website and every months for the last year and a half the prices of the electricity use just goes up and up. Many houses around us are holiday homes some houses in the area use much less and some use much more electricity than that what we are doing. The point is that whatever we do we still get the same amount to be paid every single month. This is daylight ******* for people that are not using the electrify as that what they estimate. In the past it used to be done on recon basis every three months but this has not been done in the last year. Were have called Eskom for a callout to see if our meter is incorrect or faulty but a drunk electrician from Eskom came to our premises one weekend and stated that they do not have people anymore than do the meter readings. I said but this is not right and he said we have to call the call centre. We have called the call centre numerous times but you simply do not get an answer. We have been in contact with he municipality they do not have an answer either. The fact that people get ****** in this way is totally unacceptable and should be made public so that Eskom show supposedly makes a "profit" this year can come and make proper meter readings and charge accordingly. Our account number is 204009580004 and we need this rectified. We are fed up of being ****** by Eskom.
0 replies
7 months ago
NEDBANK - INTERNAL ***** **** LEAK OF CLIENT PROFILE INFORMATION
I have been ****med by people impersonating the Nedbank ***** Department. They had full access to my whole portfolio and then took over R24980 out of my account. The only way this is possible is someone inside the ***** department itself has leaked information as this call was made just after a big deposit which flags the banks system. I have had numerous calls conversations with the bank but they have no answers. They are unable to provide any form of feedback and if the ****mers merchant can return my money. They take 8 WEEKS in total to investigate. In this timeframe anything can happen. the worst is they do not call you, you have to call them. As from recent Social media posts one can see they have a problem with ****mers. This must be from an internal source and now the customers that have been ****med have to wait and sit around for 8 weeks money out of pocket. What was so crazy is that they were even able to see all my info on my profile which means my profile information has been leaked or the bank has been hacked. They would however not provide information on saying yes or no about this and that is what worries me the most. "We cannot say" are the three words I have heard the most this past wek and I am totally frustrated. They have ZERO insurance against ***** and you have to call and get the same non informative information constantly. This is extremely worrying as I doubt if they are even able to help with securing profiles. One of the agents even told me get another telephone number and get a totally new profile. I have asked for help but there is nothing even the agents can do. Imagine having to answer "I do not know" to all customers the whole time" Things in life are either black and white no grey areas. If you have a data leak then pay up Nedbank! There could have been no other way my information got leaked as the person that called had everything in front of them to the last detail. Thus NEDBANK I want to say you have been hacked and now your customers suffer because of this. Nedbank has recently scaled down on so many staff inn branches and probably does the same in their ***** department where their own workers could be involved with ****s. I do not TRUST NEDBANK AT ALL anymore.
0 replies
11 months ago
RAY BAN SUNGLASSES DO NOT BUY THEM FROM SUNGLASS HUT PROBLEMS WITH FRAMES
I bought a pair of Ray Ban Wayfarers. After a month the frame (black) went totally white like a corrosive patina or some kind of chemical would have burnt it. I only cleaned my glasses with soap and water and or with special sunglasses wipes. This product is made of bio-degradeable plastic and that is the root cause of these glasses turning the colour they are. The glasses themselves which are made from normal plastic did not colour but the black frame coloured. I gave the glasses in at the Waterfront, Cape Town branch for repairs and or a refund but they then only came back to me about four months later with the answer that this does not fall under the guarantee. I see this as a defect on the product and this is not fair. It is the frame that is made of a material that is not sustainable. The call I got from the store manager was, you can get a second pair at 50% cost. I then told him but that is what you offer all clients. Then he said they will not replace these glasses. I said to them that I do not accept this answer and I either want my money back or another pair of sunglasses that does not have this defect. I have bought many sunglasses from them but this apparently does not count for anything. The answer was a bit lame and I think they never even contacted the supplier to ask if the product could be replaced. The probably never even did the effort to try and get a reply or they are unable to provide a suitable alternative. Sunglasses frames should not do this and I have never had this problem before with any other Ray Ban or other brand glasses.
0 replies
13 months ago
CARD NOT DELIVERED BY NEDBANK - CALLING CALLING CALLING - "No sir we can only advise you that we cannot help you"
I have a normal savings account, there was ***** on that account so unfortunately I had to freeze that account. Then I have a normal Pay as you use account and I was advised to open a MiGoals Plus account. This has already been a month and a half ago. I then waited for my card to arrive but had to call a total of seven times with no help and then had to call DSV the courier company with no help either. Then I called the call centre again and they said no this time they are going to produce a new card for me. The new card is on my profile but still not arrived. It is nowhere to be found. It is not at my local Herm**** branch, it is not delivered to my home and I have had enough of calling after Nedbank. The call centre can only do so much and they have no control over what they can do. I have now started using my Discovery bank card as this is the only way in which I can transact. It is an utter mess with Nedbank and I am now fed up with calling after them and staff that are not able to do anything. Where is my card Nedbank? Where is your service? Where has all your personnel gone? Everything is app! The Chatbot is half stupid and cannot do anything either. Can anyone please sort this out for me. Dawid Rossouw 083 599 7838 or dawidrossouw@gmail.com
0 replies
19 months ago
WWW.GEORGEMOTORS.CO.ZA IS A BIG ****
Please do nto buy anything from this company it is ****, a lady by the name of ouise Shelley Crawford Vehicle Sales Specialist George Motors (Pty) Ltd http://www.georgemotors.co.za THIS IS A **** THEY COPY PHOTOS FROM OTHER CAR DEALERS AND THEN MAKE AS IF THE CARS ARE THEIR STOCK VEHICLES. THEY SEND INVOICES, PAYMENT CONFIRMATIONS AND EVEN CIPRO DOCUMENTS. THEY WILL EVEN SEND YOU VIDEOS OF SAID CAR WHICH THEY STOLE FROM OTHER DEALERS MAKING AS IF THEY ARE THE CAR DEALER. DO NOT FALL FOR THIS ****. THEY EMPLOY PEOPLE ON VARIOUS PLATFORMS TO ADVERTISE FOR THEM FOR A COMISSION AND AFTER PSYMENT THEY PROMISE A DELIVERY, EVEN WITH A DELIVERY NOTE AND PAPERWORK. EVEN A NATIS. THEN THE CAR NEVER ARRIVES AND YOUR MONEY IS GONE. Please do not fall for this kind of **** go and view the vehicle before paying any money and take the car immediately with a tracker installed on site before leaving any dealership. This dealership does not exist. Please report any activity from this person to your nearest police station.
0 replies
19 months ago
BAD CUSTOMER SERVICE FROM ***** DEPARTMENT AT DISCOVERY BANK
I have recently reported a *****ulent case with Discovery bank where I was ****med out of R90 000,00 I gave them the case number and the police report and they said initially that they would do their utter best to reverse the transaction from FNB but they are bad at coming back to me. I feel as a bank they could have reacted faster and I have not had an email reply nor any response from them yet. You have to call them and call them and the strangest thing is that the first few people that I spoke to made me feel stupid as if: ”how could you have done such a stupid thing” I have tried to call them numerous times and as a banking institution they are not even interested in stopping any ***** they are neither interested in your losses as a client and they do not have any kind of external insurance for their customers against ***** that happened towards their customers. I feel it should only be good customer service that they at least call me, assure me that the case is not taken lightly and that they should act and investigate. They probably never even contacted FNB as they promised to reverse the transaction stating that they need a case number. I gave them the case number and sent them a copy of the police report with all the supporting evidence and still they do not get back to me. Do they not care about their customers? Yes, I admit I was conned out of money but that does not mean as a bank that they could simply sit on their laurels and think that I am just another stupid client that has been ****med. When I called FNB about the account number the Con’s used they said they are unable to do anything about freezing that account and that they are not able to do anything if Discovery bank does not give them instruction to do so which they obviously have not done. I have had a long-standing relationship with Discovery bank but I feel that their customer service makes me feel that they do not have the ability or the know how to see how serious this is. I would understand if they have tried all their resources but they simply have done nothing. So much for a progressive name in banking but lack of help and acting. I am extremely disappointed in the time they are playing with making the chances of recovering my money less and less. All banks can reverse transactions in case of *****. It is simply a matter of giving instructions to do so. They will sweet tell you in to all kinds of things that happened similar to your case showing me two things. One they think I am an idiot! Number two they do not care and do not want to help and number three they simply feel nothing for people. The end of this all is they will have to get involved now as this case is with the Senior investigation team of the police and will be taken further. It is time that this bank takes responsibility and call clients if they see that big amounts of money is being moved but they do not! Again, no email, no callback and no response. Can a Senior person from the ***** department with some kind of degree or education or experience in this field please contact me or do they want me to rather go back to the bank I banked with before. The question is can I take the bank to court in a legal case if they do not help me recover my money? Do they have any kind of system in place to help account holders and do they have the manpower to act? The worst of all of this is that the one person I spoke to almost wanted to laugh and take joy in my problem saying that "EISH THERE ARE MANY THINGS LIKE THIS GOING AROUND" That is not nice. I Case number 18882172 Police Case number: 59/09/2024
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19 months ago
**** ALLERT!!! WWW.GEORGEMOTORS.CO.ZA THEY WILL ***** YOUR MONEY AND NOT DELIVER THE CAR YOU BUY
I bought a car from this company and they *****ulently took my money and never deliverd the car to me. Be aware this is a ***** **** and the people have full proof of ownership plus full proof of their Ombudsman registration. The website is www.georgemotors.co.za. I have opened a case of ***** against them and they still have the car that I bough on their website. So they are selling this car to a multitude of people and be aware this is *****. None of their telephone numbers on the site is working and none of them are answering back. They even sent me the Natis of the vehicle and the paperwork to transfer the car onto my name. Be careful people this is a massive ****! The police is useless they want to get a case opened in George itself while I am in another city altogether. The two directors cannot be traced and their Cipro document is **** or they are using someone elses identity numbers. The strangest thing about this **** is they seemed totally legit and even sent me the NATIS, proof of payment, a delivery note, a sales invoice, Full proof of this video of this vehicle, sales records and everything. So either they are using another car garage in George to help them with their tricks or they are doing this under a false identity using other car garages identities in George Western Cape. I am sending my info to all dealerships to be on the watch for these cars and have opened a case of a ****** car with the George Police.
0 replies
28 months ago
BAD FOREX SSERVICE NEDBANK
I am a customer of Nedbank and wanted to exchange my tipps that I earned in Dollars with Nedbank in Herm****. Thge staff informed me that although my ID is on the system that they would not be able to help me. They sais that my passport copy with a valid entry point stamp from Swaziland where I earn my money in USD and EURO is not valid. I asked gthem kindly that my ID number is on the system and that they should have it on the system and can verify my ID like that. As you know home affairs is a mess and as a customer of Nedbank they refused to change my Euros. I find this extremely disturbing that in a well developed town like Herm**** there is a sense of I do not care and I will not even make a plan to help you. I. have been a lonmg standing customer of Nedbank and the personell at Forex in Herm**** simply refuse to change money. I know they have their rules but as I had my passport also indficating my ID number they could have worked around this. This is extremely disturbing that as a client with a turnover of immense value I am not helped by Nedbank.
0 replies
30 months ago
NEDBANK WATERFRONT ATM NR L842 VA WATERFRONT not working takes money from people and it not looked into and not fixed.
I had the unfortunate experience of banking cash at the ATM last night at the Waterfront in Cape Town. I immediately called the call centre and they gave me a reference number Ref 1095711. What happened was is that I banked money at the ATM in to my savings account. It then got escelated to Migel Moodley and he said that he will make sure that he will get the ATM inspection team to sort out that my money was taken by the ATM but never showed up in my account. I have called the bank twice today and now they tell me this will take 5 workin g days which is utter nonsense. they said that it will be resolved today but I have banked over R19 000 and still nothing reflects in my account. This was exacty at ATM Machine L842 Transaction ref 8155 21:11. The cash slip simppky said that there may be a delay in your deposit funds reflecting and that they would investigater what happned. Unfortunately this is not the case as until now nobody has done anything. How can R19 000 simplky be taken by the bank and they are not investigating further. They will not call or email me and I am simply frustrated to the core.
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