AB
Andre B
Active since Aug 2016
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
WOW!
Great customer service, and speedy delivery (even a week before xmas). THANKS tech.co.za!
0 replies
50 months ago
Pet policy
dotsure's Pet policies are great and their staff are always extremely helpful.
53 replies
73 months ago
Vodacom FTTH during LockDown
Day 12 of LockDown and Vodacom FiberToTheHome hasn't come to the party like all other ISPs that have increased line speeds for the duration due to most people having to work from home. I currently have a 20Mbps up and down (Synchronous) line so my issue isn't really speed related but I've reached the 750GB FUP (FairUsePolicy) limit on my "uncapped" (really) line and now for the remainder of the month (it's only the 7'th of April) I'll be throttled to only 2Mbps line speed up and down. I just spoke to two consultants at the Vodacom FTTH's contact center and they both told me they're still awaiting communication from Vodacom as to what they're going to be doing during the LockDown period to assist customers. (When will this be happening, on day 21 of 21? Vodacom, I've been rather unhappy regarding this Fiber instlation since the day it was installed (have learnt to work around most of the issues myself already thanks Vodacom FTTH's level of technical support) but thanks to South African rules and regulations (bribery and corruption), Vodacom managed to install a closed network in the normal open public suburb I reside in and now still has me tied for the remainder of the 13 months of the 24 month contract, not that I'll be able to make use of another ISP since it's a closed network (only allowed to use Vodacom) so I'll have to move to get rid of the level of service I've received to date due to Vodacom FTTH as a *EX* loyal always Vodacom customer since 1996. (hello MTN)
210 replies
73 months ago
Vodaocm FTTH during LockDown
Day 12 of LockDown and Vodacom FiberToTheHome hasn't come to the party like all other ISPs that have increased line speeds for the duration. I currently have a 2Mbps up and down line so my issue isn't really speed related but I've reached my 750GB FUP (FairUsePolicy) limit on my "uncapped" (really) line and now for the remainder of the month (it's now only the 7'th of April) I'll be throttled to only 2Mbps line speed up and down. I just spoke to two consultants at the Vodacom FTTH contact center and they both told me they're waiting for communication as to what Vodacom is going to do during the LockDown period. When will this be communicated to the staff, on day 21? Vodacom, I've been rather unhappy regarding this Fiber line since the day it was installed but thanks to South African rules and regulations, Vodacom managed to install a closed network in the normal open public suburb I reside in and now still has me tied to the remainder of the 13 months of the 24 month contract, not that I'll be able to make use of another ISP due to the closed network (only allowed to use Vodacom) so I'll have to move to get rid of the level of service I've received to date due to Vodacom FTTH as a *EX* loyal always Vodacom since 1996 customer.
0 replies
79 months ago
A LEADING African telecomunications company...? LOL :-D
I recently acquired a Vodacom Fiber To The Home (FTTH) contract for a 20MBps synchronous line. This due to the fact that Vodacom somehow (this is Africa) managed to install a close network in our residence (probably due to some underhand dealing with someone in the Ekurhuleni Metro). I.E. We have to make use of Vodacom Fiber as no other provider has access to the infrastructure, hence we need to pay Vodacom's prices. As a freelance developer I'm constantly using the line but the Vodacom FTTH is severely throttling "non-residential" protocols. I.E. With things like Netflix, Showmax, YouTube or DStv Now the line performs at it's full 20MBps and beyond but should I try work related things like SFTP or SSH I'm lucky if the line reaches 2MBps. I also signed a contract which specifies a Huawei router will be supplied but at time of installation I was supplied with a Nokia router and I've taken this up with Vodacom on numerous occasions but still no resolve. Most of the features in the setup of the Nokia router are "greyed out" to prevent non literate user from changing them and simple things like parental controls, which is a function on the router the user can setup, don't work. So may nobody have teenagers that might need to be protected from themselves surfing adult content like is my case. Hence four month after installation of Vodacom FTTH I'm still running and paying for a VDSL connection as I can't freely supply the password to the SSID setup on the Nokia Vodacom FTTH router. In the beginning I had problems with the connection but I was simply informed to get a PC technician out to rectify them, not knowing that I'm rather IT literate myself. It ended up being related to "greyed out" option that Vodacom FTTH were incorrectly configuring, but that raises the question of who's actually responsible for the router. If it's my router seeing I need to get a technician out to rectify them, why is Vodacom FTTH allowed to "grey out" certain features on the router? I then found out that Vodacom Fiber To The Business (FTTB) is available in the area and contacted them only to find out I need to be a registered business to make use of their services. This lead to lengthy email discussions which resulted in Vodacom FTTB being willing to waive certain processes on their side to accommodate and I was rather pleased with the professional way in which I was treated by FTTB compared to the casual treatment I receive at FTTH. I was then however informed that FTTB and FTTH are independent and FTTB can't take over the current FTTH contract. Strange as both their identities (names) start with Vodacom. So, as a loyal Vodacom contract customer since my first Nokia 2110i in 1995 on various platforms, I'm seriously considering my relationship with Vodacom in the whole, the only problem is whereto thereafter as this is Africa in which I thought Vodacom was (as the claim) the leading telecommunication company. I also noticed that there are so many complaints related to Vodacom here on HelloPeter, that I doubt this will even have any effect hence I probably just wasted my time venting whilst contemplating immigration a there's nothing really left here in SA...
315 replies
80 months ago
Service Rating
Fortunately I haven't had to claim anything yet, but to date the service has been exceptional. Thanks Dotsure!!!
105 replies
117 months ago
So far, So good...
<p>My Trust fund had placed a hold on my cheque account which caused my debit orders to bounce. I noticed this but didn't pay much attention, as normally company's re-run their debit orders on a later date. However, Yvonne Hooman from Discovery Insure was kind and helpful enough to contact me proactively from Discovery's side to reinstate and sort everything out. Thus ensuring that I have no future problems with my car's insurance with Discovery Insure.</p> <p> </p> <p>Thanks for your positive and proactive assistance Yvonne!!!</p>
53 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)