LM
Lesley M
Active since Sep 2016
57
Reviews
0
Industries
Reviews
57 reviews6 months ago
ABSA is switching beneficiary and self-notifications around
Since August, when I pay a beneficiary, the notification used for them and me is switched around. This also happens with people who are paying into my bank account, which makes me think this is a global issue. I called the helpdesk to get help. While the lady asked me to open the banking app, she put the phone down on me. This is not helpful, as I have not resolved the issue.
106 replies
8 months ago
Bot Tobi is not helpful
I tried to resolve my issue by calling the Vodacom number one always uses and got stupid Tobi that dropped the call, when all I wanted was to speak to an agent to help me with my statement that is too high for the contract I took out.
212 replies
9 months ago
Daylight ******* on unwanted bundle apps popping up
I had an exorbitant statement this month, where Vodacom charged me for data I had apparently authorised through self-searching. When I called, I did have a very friendly person help me, but he was unable to reverse the charges, as apparently I had already used the data, and these were automatically refilled every time I ran out. I do not search for data bundles, but vaguely remember a link popping up, which I tried to close, but apparently during that process of closing this link, I was charged over R500. This is daylight *******.
159 replies
23 months ago
ABSA ***** department lack integrity and work ethics
Once again ASBA has let me down. I was ****med online and had to cancel my credit card immediately which was done with the ***** department. I received my new card weeks after I had blocked it because they did not do what they were supposed to do. The ***** department kept putting me through to another department that put me back through to the ***** department. It seems no one knows what the other is supposed to do and no one talks to each other. My new card has still not been linked to my banking profile and the cards that were cancelled ages ago are still active on the profile. The card that was cancelled was used to swipe through toll gates that I never go through and on that specific day I was working from home, therefore, it would not have been possible to be elsewhere. I have queried this in February with no response.
53 replies
28 months ago
Change of email addresses a mission with ABSA
I have changed my email address everywhere but still, I do not receive my emails indicating deposits to the new email address. I have made a complaint and nothing has happened.
71 replies
28 months ago
Pointless reviewing Absa they don’t take action
I wrote a review on their benches many months ago & i had a call from their department adamant that they would take complaints seriously. Well Absa has done nothing. The benches are the exact same uncomfortable benches that cause back pain & aggression as you sit for ages waiting to be helped because absa is still stuck in the dark ages.
129 replies
30 months ago
Medical Schemes, it's all about the money, PMB conditions and the member mean nothing
My son has a severe allergy towards bees, which has been registered with Profmed as a PMB condition. Imagine my disappointment when they refused to pay his emergency hospital bill from the PMB section because they say that they only pay PMB conditions if you are admitted into the hospital, and they can't understand why I was upset that it was paid from our PPS wallet. However, the very nature of his PMB condition means that he probably would never be admitted into hospital, as he is stabilised in A&E and then sent home. Now they say that the EpiPen has a generic and that we should use the generic otherwise they won't pay. We had to wait months with an expired EpiPen before the new Epipens were released. I got authorisation for the EpiPen and Profmed agreed, but now they say it's not generic. So, must my son run around school with a glass vile of adrenaline and a loose syringe because the EpiPen has a generic? Then to top it off, my son developed another PMB condition, arythmia of his ventricles due to the previous anaphylactic episode. He needs to take a very specific medication which was prescribed by a heart SPECIALIST after evaluating my son. Now Profmed says that we need to take the generic when my son is also highly allergic to all kinds of medication and foods and the SPECIALIST specifically said that he must NOT use the generic. I sent this information through to Profmed and they rep**** with alternative suggestions of generic medication that my son should exchange for his heart medication, also stating that he should reduce the dose. I am so disgusted with the blatant disrespect Profemd has shown towards the Heart Specialist's status and knowledge. This specialist has been in the industry for many years and a pencil pusher is dictating what medication should or should not be used. Profmed is not the specialist, they have not evaluated my son, they have not listened to the history and should have no right to DICTATE what my son should or should not be using, you have NO IDEA what my son has been through and the stress he has experienced this year. Now you want to add to the stress by changing the medication that could potentially cause another anaphylaxis if he is allergic to the medication, which is ONLY the GENERIC, and as such has not gone through the 20 years of trials and tests, making it less reliable than the original medication which the SPECIALIST has been using and getting good results with, for years. I trust my doctor as he is the SPECIALIST. How dare Profmed undermine the medical profession with such disrespect. I have had endless troubles since joining this medical aid. The one medical scheme seems to be worse than the other, and all they are interested in is that medication should cost less, and not what's best for the patient. This has been blatantly clear this year, that the member means nothing to the medical schemes.
131 replies
32 months ago
Bonitas refuses to pay for physiotherapy treatment of a PMB condition.
I have been treating a patient with a PMB condition who was referred by his oncologist for treatment. Bonitas has refused to pay for his treatment which is unacceptable. His PMB is registered with them, as such they are well aware of his condition and all treatments should be paid in full from the PMB section.
132 replies
34 months ago
ASBA refuses to help after taking money from a 16-year old boy
We recently opened an account for my son who is now 16 and he was excited to use the ABSA app on his phone and be able to make transactions. However, Friday 7 July, more than a week ago, he made an instant payment which did not go through. He repeated the action 3 times each being declined until the money finally went off. The ***** department called to verify that the payment was valid, which was great. However, the money never reached its destination and has still not been transferred to the beneficiary. We have called ABSA several times but they have not resolved the issue. We went into the Lifestyle Center branch in Centurion but they were not prepared to help us because my son did not have his ID card on him. But yet when you call they verify you by asking other questions and your ID card is irrelevant. ABSA is antiquated and has appalling service. The money has still not been returned or paid but we had to repay the beneficiary. Furthermore, the ABSA app on my son's phone does not work, one just sees a spinning wheel, so he no longer has access to his money. I am not able to assist as my signing privileges have been removed and I no longer have access to his account so that he can transfer using my app. To reinstate this they need my entire pedigree when we discontinued it 2 weeks ago and everything is already on their system.
60 replies
34 months ago
Poor communication between ASBA sectors prevents credit cards being delivered and food on the table.
I was initially very impressed with the service they delivered in stopping a *****ulent transaction from taking place as they were very fast in contacting me and stopping the card. They said the new card would be delivered to an ABSA branch of my choosing within 3-5 days. It has been 10 days and still I have not been contacted regarding my card which made me think that I had been spoken to by the ****mers themselves as had happened to a friend of mine. So I contacted ABSA ***** again and was helped by a lady who said that I had indeed had my card stopped, that a new card was ordered, and that I needed to be put through to the card division to see where it was. I spoke to Nora from card division who said that my card had not been cancelled and there was no new card on the system and she put me back to the ***** division. Once again they wanted me to verify who I was while ignoring my reference number. Once again Napraseka told me that my card had been cancelled and that I must be put through to card division. 40 minutes had passed and all I had done was verify that my card had been cancelled, verified who I was, and verified that there was no new card being delivered, three times. I am appalled at the lack of service that the ***** division has not communicated properly with the card division and vice versa. They promised to rectify this and then to contact me, which was 2 and a half hours ago, so how long does it take for them to resolve an issue or have they forgotten and left it?
53 replies
Review Distribution
5 Star
1 (1.7543859649122806%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (3.508771929824561%)
1 Star
54 (94.73684210526316%)