DV
Doline O
Active since Sep 2016
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
3 Chamber Pillows
I bought 2 Volpes 3 Chamber pillows 2 days ago. It is the most uncomfortable pillows and causes serious neck pains. Due to their non exchange or refundable policy I wasted R1400.
0 replies
11 months ago
Unauthorised debit order
Debit order was supposed to go of on 1st June but bank decided to do this today. Statement showed that debit order will go off on 2nd June. Due to this an overdraft ledger fee of R69 will be debited. I want Absa to refund this fee. Why decide to do debit orders earlier and not rather later?
58 replies
17 months ago
Excellent Service
I received excellent service from Mpho Mazibuko from Centurion Lifestyle today. She is a major asset for Absa Bank as she went that extra mile assisting me with a problem applying for a credit card. Thanks Mpho
56 replies
22 months ago
UNAUTHORISED DEBIT ORDERS
One Plan was not authorised to deduct any premiums from my account. I have written proof where I asked Razia Yousuf on 26 June 2024 to cancel cover of all 5 my yorkies as I need to discuss another plan with only the 1 yorkie. She did not contact me back. I reversed the premiums which were deducted tonight and the amounts were different. On the contract it is stated that this can be done witin 5 days. One Plan was phoning me about 5 times a day to get business from me but after I requested the cancellations they still deducted money. If someone do not phone me immediately during the day, this matter will be forwarded to the Ombudsman.
159 replies
63 months ago
Extremely Bad Service
My son applied for a Woolworths store card a week ago. He received twice messages that his application has been approved and that a consultant will contact him within 48 hours. 6 Days later and no one contacted him. My son tried to phone without success as he was holding on without any reply (high volume of calls). To phone from a cellphone to their call centre number is costing a lot of money. I tried to phone from work but the lady refused to assist me as I wanted her to phone him back. I myself got a Woolworths account for 40 years and after this experience I will rather close my account as I do not need this type of service. I even send a messenger message but Woolworths does not respond. My son will now go to Edgars to apply for an account. I only have a small amount outstanding on my Woolworths account and will pay this to close my account. Good bye Woolworths.
0 replies
64 months ago
Refuse entrance to Vodacom store
I will never recommend Vodacom. To refuse entrance to their Centurion Mall store. I and my son could went to 2 difference sales consultants but due to us being a family we were refused entrance. They do not know the new Covid rules for lockdown 3. Minister has stated the following: 1) Beaches to be closed, 2) Curfew from 21h00 until 06h00, 3) No Onsite and Offsite sales if alcohol, 4) Bars, restaurents and taverns to close at 20h00. I am a Covid compliance officer of a big financial insitution and know the rules.
168 replies
64 months ago
TREATED VERY BADLY
I went to Vodacom Centurion Mall to transfer my 1 cellphone to my son. We were refused entrance together. Was informed this is "VODACOM RULES FROM HEAD OFFICE". We left as no one will treat me like this. There was only 3 clients in the store and about 8 consultants. Was informed by firstly Tim and then Francois about VODACOM RULES. We left as I am going to take my business elsewhere after being a client of Vodacom for 23 years. After browsing at other service providers for brochures we passed Vodacom and 3 staff members of Vodacom entered the store closely together with 1 staff member (a lady) whose mask was below her chin. Other service providers will welcome me with open arms for new business.
224 replies
88 months ago
MONTHLY SUBSCRIPTION
J VAN ONSELEN BONCAP ********** 2308 My son is at Bonitas 2 years without any claims. He pays lower premium as his salary is very low. 2 Jan 19 they debited his bank acc with R2456 in stead of R1226. I reversed payment and paid R1226 in their bank account. He was then informed this is due to late submission of his monthly income and bank statements. My broker then immediately submitted the documents. On 2 Fen 19 they deducted R1226 and R2456. I again reversed R2456. They refused to rectify his payments and now keep him suspended. My son went through his emails and nowhere there was an email for new documents. The only email which was send twice is if he want to change his medical plan. Nowhere it was mentioned that they require new bank statements and payslips. The lady at their call centre was not helpful at all and was very RUDE. It seems that I need to seek the assistance of the ombudsman should they not rectify status of his medical aid. I am now looking for another medical aid. VERY VERY RUDE SERVICE.
105 replies
117 months ago
Struggling to order my card
<p>I spend my entire morning to try and get hold of Edgars on the phone to order a replacement card. Number on the statements are useless. Requesting for your id number or account number and none MATCH with their options. After trying 3 times they just say GOOD BUY. I then phoned the number in the telephone directory just to be informed to phone Jhb numbers. The lady who answered the phone should not be a consultant on a phone as she does not have telephone manners. She gave me 3 Jhb numbers to phone. I tried to phone them all and phones were never answered. What do I do to order my replacement card to be send to my address. I am not going to stand in endless queues at Centurion to order one as it seems that only one person is working at customer services after 17h00. My office hours does allow me to go there. Do you want me as your client, if not I will cancel my account after more than 20 years with a good credit standing. I had a smash and grab in January and did not experience any of these problems with the other retail stores. Within 5 minutes I could order my cards to be send to me. This is NOT SERVICE, just agony to get a simple card from Edgars.</p> <p>Just to inform you that a week after I had my smash and grab I got my Pretorium Trust card. Without an id as they accepted a certified copy of my Id with the Police declaration. I think your company needs to get some tips from them what customer services are.</p> <p>Should I not get an immediate response I am going to the Consumer Protection Council to take this further and thereafter closing my account. I am in credit even if it is only R11. I did send an email to your office in Jhb and until now no one has even read my email. JUST ANOTHER CLIENT.</p>
158 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)