CF
Candice F
Active since Sep 2016
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
My whatsapp query was resolved with excellence, responsive, speedy and knowledgable staff
My whatsapp query was resolved with excellence, responsive, speedy and knowledgable staff. I dont think i have ever receive such good feedback from a staff member, im very impressed
53 replies
37 months ago
I dealt with Jason from Wheelee, very polite and proffessional
I dealt with Jason from Wheelee, very polite and proffessional. He helped me every step of the way until the deal was done. Thank you Jason for your great service
53 replies
116 months ago
I URGE YOU TO NOT USE GOTOGATE, PLEASE!!!
<p>I bought tickets for my husband and i to go from South Africa to Toronto on 19 June 2016. While there, I decided to change my flight only and stay longer, i called gotogate to make the change, i made sure they only change mine and not my husband's. When the day arrived for my husband to leave, we find that his ticket was also changed with mine after having tell them not to change his. I paid almost R10 000 for the change. My huband waited 1 week for them to listen to recordings just to make sure the mistake was theirs and not mine. Eventually they gave him a flight back through Turkish Airlines, when i checked with main airports they all had listings and warnings to avoid using Turkish Airlines at the time. I asked them why did they forcefully put my husband on a flight when they know it was not safe, they said i either take that or they cant help me. I cancelled the flight, had to call Harvey Travel and book a whole new return flight for my husband, paid R12000. In total i paid R22 000 for unecessary charges. Furthermore when i called them today to get a refund on the involuntary charge i had to pay for my husband's ticket, their 2 grade education couldnt get them to understand i have to have a refund and refused to give it me. I have never dealt with such an unprofessional company like this in all my life.</p>
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)