Active since Sep 2016
8
Reviews
0
Industries
Reviews
8 reviews80 months ago
Best way to sell your car! Don't trade - ask Citton!
I can't Express enough how impressed I am with Citton Cars. They made me a super offer for my car through Weelee and the rest was handled efficiently and professionally. Friendly, helpful staff. Neat and impressive dealership. I look forward to doing business with them in future again!
0 replies
110 months ago
Super service from Service Suite!
<p>I had an issue with a company incorrectly debiting my account. I fought with the company for most of the morning - to no avail. They basically told me I had one of two options - wait 7 days for a refund, or go to an FNB branch to have the transaction reversed. Both options would have been an inconvenience to me and ultimately cost me money. I phoned the Service Suite and, within minutes, the incorrectly debited amount was back in my account. Really good to know that this service is just a phone call away!</p>
1 reply
110 months ago
Double charging!
<p>Hello. I cancelled my CellC contract in April and paid the quoted settlement on 18 April 2017. Yesterday my account was debited by the full cancellation fee again PLUS an additional R100. This is outrageous! I want the amount paid back into my account TODAY please.</p> <p>My number at CellC was ********** 673.</p> <p>Regards,</p> <p>Desmond Olwage</p>
1 reply
113 months ago
Terrible after sales customer service!
<p>I brought my Samsung 45 ltr convection microwave in to the Mall of Africa store for repairs on 28 JANUARY 2017. I had purchased an Extended Warranty with the microwave which still covered the item for repairs (the appliance was no longer heating up contents at all). I have received absolutely NO feedback on the progress since then, which I find totally unacceptable. When I phoned the store 2 weeks ago, I was told that it had only then just been collected by Samsung and that I should expect an update the following week (which was LAST week), which I didn’t get. I’ve just called the store again today, only to be told that the status is that Head Office has approved the repairs!! Does this mean that, after an ENTIRE MONTH, the repair has only now been given the go-ahead?!?!? This is absolutely shocking customer service! I expected to have had the appliance repaired and returned within 2 weeks MAX! It seems now that, after an entire MONTH, nothing has actually been done! My microwave is an essential appliance in my home and to be without it for this long is really inconvenient.</p>
1 reply
117 months ago
New CellC contract not working as promised
<p>I took out a new CellC contract in September - a 350 Top-Up. This means I get a R350 pre-loaded balance on the contract every month to use as I please - airtime, SMS or data. However, I ALSO took a 100 GB anytime (1 year) package as a "bolt-on". I specifically asked the assistant how would CellC know to take data off the DATA package and NOT from my R350 balance, and was assured that any data would come off the DATA package. BUT this is not what is happening. I have had to recharge my account several times due to my data usage depleting the balance, while the data balance on the account remains almost untouched. I am disappointed that I have not been sold what I asked for. Additionally, I see my payment deducted on 1 November was R837.17, when the contract that I signed up for was for R799. This is not the service or product I expected to receive.</p>
2 replies
118 months ago
Technical issue sorted out immediately over the phone
<p>It's not often that one can sing the praises of a company's service these days, but credit where it's due! I purchased a new DTS security gate motor around a month ago, installed it on Saturday past and was having issues with its operation. I phoned DTS on Monday and spoke to Rudi who suggested that I phone him back when I am at home with the motor. I phoned him this morning, after several days of having to manually open and close the gate. Over the phone, Rudi managed to talk me through a series of actions and within 5 minutes the gate motor was operating perfectly. All credit to Rudi - not only for offering super service by taking the time to speak to me and give me precise guidance on what to do (I am by no means a technician), but for knowing his product so well that he could, over the phone, describe exactly what I was looking for on the motor's PC board.</p> <p>This is the kind of service all companies should strive for! Well done DTS and well done Rudi! Thanks for the help!</p>
0 replies
118 months ago
Contract has ended and prepaid is supposed to be active!
<p>I contacted MTN customer service on 07/07/2016 (reference number ********** 60) and asked what the process was to ensure that my MTN contract (account A ********** ) would be CANCELLED and migrated to PREPAID at the end of the contract (16/09/2016). I asked the customer service agent to consider this my FIRST NOTICE. Just to be sure, I contacted customer service again on 16/08/2016 (reference number ********** 67) and re-iterated that I was giving 1 month's formal notice that I would be cancelling the contract and going to prepaid at contract expiry. At this time, the service agent informed me that I only need to phone in and request this on the day the contract expires, viz. 16/09/2016. On this date, I phoned in a 3rd time (reference ********** 23) to ensure that my request to cancel and migrate to prepaid was being actioned. I was only told that the request would go to the migration department. Now, today (19/09/2016), my intention was to port my number from the MTN PREPAID to my new cellular provider, but am now told by MTN that it will take a MONTH to migrate my number to PREPAID. This is totally unacceptable and inconveniences me terribly with my new cellular provider, whose contract that I wish to go to expires next week! I have given MTN essentially TWO MONTHS notice of my intention to continue on PREPAID once my contract expired on 16/09/2016. It is ridiculous that MTN only NOW wants to action this request. I need my number to be on PREPAID TODAY!</p>
1 reply
118 months ago
Pathetic customer service to Private Wealth Client
<p>I made what I believed to be a legitimate internet purchase on 3 August 2016. On 10 August 2016, I became aware that I had been scammed and sent a request to FNB credit card fraud division (11 August 2016) with a request to please reverse the purchase made, which I though would be a mere formality, since the payment had been made to a nother FNB account. I had a response from Fraud Focus on 12 August 2016 to say the "matter was being dealt with". On 22 August 2016, I asked for an update and received a response that my email had been "sent to the analyst who dealt with the matter" for feedback. On 23 August I then asked for a date by which I could expect feedback and whether I could contact the analyst directly and was provided the analyst's email address and phone number. I requested feedback from the analyst via email on 23 August 2016. I received a call from the analyst explaining that he was dealing with the Fraud Division and would provide feedback soon. Given no update, I emailed the analyst again on 2 September 2016, asking for an update, this time copying my Private Banker (I am a Private Wealth Client), who urged the analyst via email to provide an update. The email response I received from the analyst was exactly the same response I had from him via the phone almost 2 weeks prior, viz. he was liaising with the Fraud Division and would provide feedback. On 5 September 2016, I sent an email to the analyst, again copying my Private Banker, asking for an urgent update and stating that the response I got from him was exactly the same as the response 2 weeks prior. I also asked that someone commit to a date by when I could expect my request to be resolved. It is now 14 September and I have had no reply from either of them!</p>
1 reply
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
3 (37.5%)