Active since Sep 2016
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4 reviews100 months ago
Telkom business line been broken for two months!
My business Telkom line has been broken for two months now. I did report it - ref no: 644CRZ ********** 4/1/2018, and even have an escalation ref no: ********** 30/1/2018. When I call in to find out the status of fixing the line, I am told they dont know why the line has not been attended to. I have now been asked to phone the head office line (was given the wrong number that doesnt exist). So how can a business operate without a telephone line???? I cannot get any answers from Telkom. SO NOW????
210 replies
100 months ago
OPTECK ARE THIEFS
I was contacted by Opteck to start trading. I was keen to try it out. It took OPTECK two seconds to take the money out of my account! They then said they could not verify my identity and refused to open my account. When I got tired of trying to send them the required documentation after numerous attemps, I asked for my money to be returned. After months of being messed around, OPTECK are now claiming there are charges incurred, they are saying its taken too long to ask for my money and in short OPTECK HAS STOLEN MY MONEY. OPTECK claims to be a reputable trading company, they are not! OPTECK ARE THIEFS. If you want to be ripped off and have your money stolen, then contact them.
0 replies
115 months ago
Incompetent & Dishonest!!!
<p>Over five months ago, I phoned Telkom Business Sales and asked if I could go onto a Telkom package, in order to bring down my bill. I chose a package that was suitable. I was warned that the first months bill would be high, but the package deal would take affect the following month. After two months of high bills, I contacted Telkom again to follow up. I was told I was not on a package? A human error maybe? A few days later, Telkom Sales contacted me, and asked if I would like to go onto a package deal in order to save money. I told the sales consultant what had happened, and asked to make sure that I actually do go onto a package this time. Once again, I chose a package deal suitable. A few days later, a courier delivered my free wireless router. I waited the two months, only to find my bill still high? I phoned Telkom on the 31/10 to check what was happening, only to hear I was not on a package deal?? I was now furious, enough was enough. I again contacted Telkom, I explained to the consultant what had transpired, I asked to speak to a manager, I was told I could not. The very uninterested consultant told me an investigation would have to be done. I did ask for a reference number for the investigation (only to be told two days later was not actually the right reference number - apparently no such reference number exists). After putting in the complaint, I paid Telkom the amount I should have (package deal amount), as I strongly felt that this was Telkoms error, and I wouldnt be held liable yet again for their incompetency. Two days later, as I picked up my phone to follow up on my complaint, I discovered my line had been cut! How ridiculous! Now completely frustrated and angry, I made contact with Telkom Accounts & Sales, their disinterest only infuriated me further. Needless to say, I was held ransom to pay the difference on my account, as I needed my line to work. I also discovered, that my account magically appeared on the package deal (the date I asked for an investigation to be done). I have learnt one thing from this nightmare, Telkom holds the monopoly in this industry, so they can not do their jobs, they can lie to customers, and who is going to hold them accountable?? No one!</p>
168 replies
117 months ago
Not effecient, not honest, not competant
<p> I have always been loyal to one cell provider. I unfortuantley decided to be brave and try a new cell provider - Cell C, and I have regretted that decision ever since. I needed to get a very small contract for my daughter, with a limit on calls and data, as she is not able to monitor her usage herself, I also wanted to teach her how to manage her time and data usage herself and become responsible. Well.....story goes like this. The Cell C assistant at Cell C Norwood apparently forgot to put a cap on the account when I took out the contract, even though I reminded him at the time at least 20 times, I even apologized for repeating myself so many times, but felt the need to ensure the contract was done properly. Needless to say it wasnt done. On the first month of being over charged, I complained, the assistant apologised and promised to rectify the situation, he had forgotten to put a cap on the account. The second month of being over charged actually got me angry. I then went to the Cell C manager of Norwood Store to complain. I told the Cell C manager that if my account was not sorted, I would want my contract terminated. Again, I got promises to rectify the situation and return the money that had been overcharged. Again, never happened. Now on the third month, you would think that eventually Cell C could get it right. But NO, they could not. I have tried phoning the Cell C customer care line, they have tried passing me on to various other numbers to try get to a competant relevant person that is able to assist me......I cannot find someone to help me?? Yesterday I drove passed Cell C by chance, I could not believe how big they are, and there doesnt seem to be one competant person that can help me. Now Cell C has taken quite a big amount from me, three months in a row, that actually according to the contract I took out, does not belong to them....I didnt know Cell C was in the business of ripping customers off!</p>
159 replies
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4 (100%)