Active since Sep 2016
4
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Reviews
4 reviews42 months ago
Heros - trustworthy, knowlegeable and goes the extra mile
After a challenging experience, Kemp Bros went the extra mile to help me out. They went over and above, and assisted me in my time of need. Their work is great, their care and consideration is phenominal, and theuir after-sales and after-service support is beyond measure. Highly recommended. Thank you to Anton and team.
0 replies
42 months ago
Lost my car for 6 months and nearly died - other than accept responsibility, nothing was done
After an attendant didn't close my bonnet properly, it blew up as I was leaving Caledon. This resulted in a near death experience and losing use of my car for 6 months. The manager of the Caltex was incredibly apologetic and immediately accepted responsibility, assuring us that he would assist and help us resolve the issue. Then, rather than assist, he ducked and dived our calls, gave us invalid information, didn't follow up, avoided responsibility, and has done nothing at all. One would assume that the business insurance would have resolved this without hassle if it had been dealt with professionally. This lack of responsibility and culpability in this process and management reflects badly on the manager personally, the Caltex in Caledon, and the Caltex brand as a whole. I'll never use Caltex again.
132 replies
42 months ago
Discovery tried to strongarm my car from me, and when they couldn't have it, they stripped it for parts.
After repeatedly trying to get my consultant to escalate my call to a more senior manager, I have had to turn to the Ombudsman. After Discovery tried to write my vehicle off so that they could sell it for a profit - my bonnet blew up while driving and didn't even break the windscreen - I managed to get it back from them after three months. My car arrived back with me having had the headlamps and headlamp housings, numberplates, oil and water caps, and dipstick stolen. An external assessor has reviewed the case and I have over R10 000 additional damage done to my car since Discovery took possession of the vehicle. In addition it was evident that my car was stored in the open, in the rainiest season of the year, without oil or water caps, and with no protection against the elements. The car is obviously additionally damaged - and will never be the same as it was when they took possession. After multiple phone calls, and emails being ignored. And finally wrapping the debacle up after nearly 6 months (over 4 of which I didn't have a vehicle), I am taking my case to the short term insurance Ombudsman. The worst thing I ever did for my car was insure it with Discovery.
924 replies
116 months ago
Impossible to purchase a phone for my mother.
<p>We've been trying to get my mother a new MTN contract on my account. It's been over a month, and we've gotten nowhere. We have the phone, but the port has been unsuccessful and it's getting ridiculous. <br /><br />I've been communicating with the agent Danell, and although very helpful, we're not getting anywhere. I've got 30 emails, back and forth over a month, and have so far only had the wrong number ported, and the right number ported temporarily. It's taken an application online, two trips to the store, and a host of emails and phone calls to get nowhere.</p> <p> </p> <p>I need a critical care support agent to contact me immediately, and offer some sort of resolution, even if it is terminating the new contract and refunding me any charges.</p>
53 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)