Active since Sep 2016
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7 reviews63 months ago
Disgusted
On 2021/02/12 we wrote a review about the Vodacom account of my mother and was informed by Vodacom that they have personally been in contact regarding our query but this is a TOTAL LIE!!!! When phoning them we were informed the matter is still under investigation and the account is still not sorted - they take forever to sort out queries but when payment is due they expect it to be on time!!! I am tired of the up and down of this query and request someone to phone us with an answer. The cell phone number in question is 072 584 1743. Account holder - EMF Naude
168 replies
63 months ago
Rip-off beyond measure
I am writing this matter on behalf of my mother - EMF Naudé, Vodacom account number I2335159-9. On 2020/11/19 her life partner passed away and he assisted her monthly with her cellphone bill. Her bill that was payable on 2020/12/01 was R4 951.68 and she was only able to pay R4 000.00 which left her with a shortfall of R951.68. I made three amounting to R500.00 (R150.00 29/12, R150.00 08/01 & R200.00 16/01) When receiving the bill payable by 2021/01/01 the arrears was not yet taken into account as payment was made after the bill date. We then noticed that she was charged R878.65 + vat for google play on the bill payable by 2021/02/01. When enquiring about this on 2021/01/11 we were informed that they are unable to view where the charges came from and it will be investigated. Reference number given was 1-34881333798479. We also then gave instructions to Vodacom that under no circumstances may any google play apps be allowed and charged. On 2021/02/01 when we phoned again it was still under investigation and same reference apply. When we checked the Vodacom app on this day the amount due and payable was R5 104.82 which seemed more reasonable. Still no feedback has been given about the extra google play charges. When checking the app again on 2021/02/11 the bill amount for 2021/03/01 was suddenly R6 495.57. Again on receipt of the statement R445.88 + vat was added to the account for google play. One of more of my lines are due / almost due for cancellation and this can now not be done as they don't cancel contracts when your account is in arrears. When doing a rough calculation (as they don't supply decent statements) we have calculated that without the google play services the account is actually in a credit of R13.86. We just keeping on getting references numbers - the 2nd EC-16BQ-20L8VU. We need this to be resolved as we need to cancel the contracts that is due as my mother is a pensioner and can't afford this.
168 replies
71 months ago
Ridiculous - poor service.. Disgusted...
On 2020/05/29 I made an EFT payment to Vodacom. I have by accident used the wrong account number when making the payment (I used my account number - I4120266-0) instead of using my husband's account number I1621407-2). Immediately upon receiving the confirmation sms - I contacted the Vodacom customer care. I spoke to a lady Irene Chitsike (email address- Irene.Chitsike@vodamail.co.za). I have sent the proof of payment on the same date (2020/05/29) After having to send the proof of payment more than once I received a confirmation email from same consultant on 2020/05/30 06:28 that she has managed to retrieve the proof of payment and the matter has been escalated to be amended. I then also went to the nearest Vodacom outlet (Illanga Mall - Nelspruit) (2020/05/31) and from their side after confirming that a query was pending they also logged another request with the proof of payment attached. We have however been keep on getting calls from Vodacom reminding us about the payment that is due. On 2020/06/06 I contacted the Vodaocom customercare AGAIN and was suddenly informed the query has been closed as they haven't received the proof of payment. The first consultant that I spoke to (didn't get her name told me that I must keep on sending the proof of payment until they feel that they have received sufficient proof. She dropped the call and I call them again. I was then informed by Katlego to send the email to Sanelo.Songo@vctronctrator.co.za. I did so and also copied the original lady - Irene.Chitsike@vodamail.co.za in the email. She once again replied via email that the matter has been escalated again to resolve (2020/06/06 13:30). Still the calls and reminder sms'es about the payment continued. I once again phoned the customer care line on 2020/06/09 at 07:19 and after a conversation of more than 20 minutes was informed by AB (email address mpumez@vodamail.co.za) that the matter has been escalated to be resolved. Still I am receiving sms'es about the payment. This is ridiculous - how long can it take to transfer money from one account to the other account. What is the point in having calls recorded if they are not able to assist in that way!!!!
315 replies
97 months ago
A bunch of crooks
I had a 30 month agreement with the last payment due by 2018/04/01. On 19/03/2018 I received an sms with the balance of R459.13. I went to the store before the debit order date and was informed that there is no settlement - the balance reflecting on their system as well as R459.13 is the balance outstanding. When the debit order was presented an amount of R540.01 was taken from my account. I went to the store on 2018/04/03 and was assisted by a very rude lady Phindile and a white gentlemen that didn't identify himself. I was told to bring a bank statement for the credit that reflected on their system as R80.96 and a refund will be done in 5 working days. I was also told that I had to phone head office for a paid up letter. To date I have not received my refund and when phoning the store I was informed by Phindile that now there is no refund due as the balance was written off against the fees. When addressing the head offices I was informed that the settlement amount is different from the account balance - how is that possibble as a settlement is usually a discounted figure. the refund is only about R80.00 but if I shortpaid them by R80.00 I would have charged interest so why can I have my refund back. If this procedure is repeated with all the customers that are actually still paying their accounts are we making up for the I don't know how many that is simply not paying their accounts any more. I just want my refund.
0 replies
110 months ago
Poor service!!!
<p>On 18/02/2016 I won a LG G4 in a competion and got no paperwork. Now just more than a year later (06/03/2017) the phone is giving issues - most probably a software issue as the phone switches on and freezes on the home screen. On 09/03/2017 I phoned LG South Africa as there is no LG Cellphone dealer in Nelspruit. I spoke to Phuti (refused the give me her surname) and she was not helpfull at all and confirmed with no paper work they are unable to assist me. I was then phoned by by Goodman Mapoza who was more helpfull and requested me to try and obtain the paper work in order for them to assist me. I then contacted the school through whom the competion was hosted and was informed that they had no paperwork and the parent that organised the sponsored phone is no longer associated with LG. They confirmed that I should contact him in order to get more info on the phone. He has then referred me to LG Mpumalanga. I went to the store and spoke to the parts manager Herman Gouws and he first claimed that this was a "give away" phone and he don't think that there would be paper work. He also suggested that I take my phone to a local cellphone shop and have them check it out. I have then stated that the phone is still in its warrenty period and I don't want to take the phone to anyone as LG would refuse to deal with the matter should it not be software related and I have taken the phone to an unauthorised cellphone repair shop. He then gave me a business card to email my story and photos of the serial & IEMI number in order for him to investigate the matter and TRY to obtain a paper trail in order to assist me. The email came back undelivered and the cellphone number is faulty???? This is a big concern. I feel that even if I won the phone in a competion, the warranty should still apply....</p>
56 replies
113 months ago
Poor service!!!
<p>On the 21st December 2016 we went and upgraded one of our contracts. We have migrated the contract from a cellphone package to a data package. On the 1st January 2017 there was no data or money loaded on the account. We have contacted the call centre and were informed that the problem would be addressed and sorted within 24 - 48 hours. On the 3rd January 2017 we still have not received any data or feedback with regards to the issue. We went to a Vodacom store and were then informed that it will be resolved within 24 - 48 WORKING hours. To date after numerous calls and fights with Vodacom the matter is still not resolved and every time we phone we get the same response - the issue has been escalated to the relevant department and a query was logged. This is seriously becoming an issue and ridiculous. Can it seriously take a big service provider that claim that they are the number 1 service provider in the country 16 days to resolve this issue... We wish this matter to be solved without further delay. I wish there was a rating worse than terrible on your systems.</p> <p> </p>
336 replies
116 months ago
Being lied to and mislead
<p>On the 17th August 2016 I spoke to Yasneem and was given a quote of R2 500.00 for a bumper for my vehicle.</p> <p>In the meantime Yasneem was admitted to hospital and I spoke to Scott and the quote given on the same bumper was R3 000.00 - which I paid cash into their account. After the payment was made I realised that I paid R500.00 too much on the bumper and started negotiations for the refund. I was made empty promises of the refund - I have supplied them with banking details and then suddenly I was informed that I can get a discount on my next purchase - I explained to them there will be no next purchase as it was a personal purchase. I have even went as far as to send all the voice recordings to them - with no success. My telephone bill is almost as much as the refund at this stage. The voice recordings are available on request</p> <p> </p> <p>I feel I was being robbed and mislead.</p> <p>I want them to refund me ASAP as the matter has been dragging on for way to long</p> <p> </p> <p>Thx</p>
0 replies
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