SS
Stefanie S
Active since Sep 2016
4
Reviews
0
Industries
Reviews
4 reviews55 months ago
Horrible returns/refunds service
Bought a Samsung microwave online. Upon opening it we found the button to open the door was not working, had to take it back to a store physically for them to send it in for repairs, eventually received a notification that it was ready for pickup. When going to collect it, I requested that they open and check whether it has been fixed, and as suspected, it was not. They then requested a credit approval from Samsung, for which I was told I had to wait 7-14 days, I had to follow up and call multiple times after the 14days had passed and eventually received an approval for credit SMS. Had to go in to the store (even though it was bought online) to receive the credit, however, at the store they just updated some details etc and then told me that I will receive my credit online after 10 days. Almost needless to say, the 10 days have long passed and no refund has been received. I followed up and now apparently I have to take a bank statement to the store to prove that I have not received the funds?! They were supposed to call me back 3 days ago, I have yet to receive any feedback. You have your nonsense defective product back Makro, just give me my money back! I should not have to fight you for it!
106 replies
78 months ago
Horrid customer service!
Horrible customer service. Been trying for about a month to register a company just so they can make out the invoice in the company name. I was told (at the beginning of Oct) that the registration will take 2-3 business days, and when i tried following up, my emails got ignored. When phoning the callcenter, i was redirected multiple times and told to phone different numbers, all to no avail. Eventually someone told me they would follow up and call me back in 15minutes, but never did. Upon phoning again, i reached Ezekiel Motlhasedi, who was the only person that actually tried helping. He forwarded the mail again and asked for feedback. The reply was that the account creation has been completed but that they were waiting for ‘replication’, no timelines were given and today my follow up email was again ignored. Such insanely expensive courses, you would think that they would actually want to make it easy to do one...
0 replies
79 months ago
Horrid online order service
Ordered online on 6Oct, got a mail on the 8th saying it was sent and the expected delivery (at the Menlyn store) will be 9-14Oct and i will be notified. A few days after the 14th, i send an email to follow up, no reply, today (21Oct) i follow up on the chat service and am told it was only escalated today (due to some 24-48 working hours nonsense, the math doesn’t even make sense). I had to ask Fatima 3 times about the problem causing the delay before being told that the reason ‘is being investigated’. How are paid orders just being lost without any communication to the customer?! Horrid service!
0 replies
98 months ago
Useless ADSL
We have been experiencing seriously slow ADSL line issues for about the last month (it has been intermittently slow since always, but another story for another bad review). On 21Mar we placed a call to Mweb technical support since pretty much nothing loads or opens up anymore, and they log an official line error with Telkom. On the 26th we call to follow up since nothing has improved, then get told REPEATEDLY that “they are still well within the 7 to 10 working days since the call was logged to resolve the problem”. Note: not since the problem arose, no, since i got fed up, called, was on hold for forever and then logged a fault. On the 27th we get an sms from Telkom saying they created a work order and will send a technician as soon as one is available. On the 29th the line is pretty much dead, so we call to follow up. The technical support resets something and then updates the problem to ‘no internet’ instead of ‘slow internet’ since he cannot see our modem. On 5Apr we get another text from Telkom saying the same as the previous. So today, 6Apr, the 10 working days have come and gone and still nothing. When i call to follow up, they tell me the only thing i can do is wait patiently for Telkom to provide feedback. He also escalates the call, which apparently means nothing since the previous two also did that. When i bring up the 10 working days, i get told some nonsense about how problems will take longer to resolve if pavement is being dug up, which MIGHT be a POSSIBLE reason, and it might not be in front of my house, so i wont necessarily see it. He also asks me what it is i want him to tell me since he has done all he can. So it seems the 7-10working day card can only be played by the one party and if more than that time passes, tough luck, the best thing i can do is ‘wait patiently’. I could maybe still live with the fact that it takes longer if Mweb just had the decency to ACTUALLY follow up with Telkom and let me know what is going on, its not like we’re not paying them for the service...which they are obviously not providing...
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)