Active since Sep 2016
23
Reviews
0
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Reviews
23 reviews20 months ago
Non service
I signed during the special for vitality.No one told me I don't qualify.My active rewards are not working.Everyday I'm told it's there Why must I now pay still when I can't use the service and no one fixes the issue.
0 replies
22 months ago
Robbing people
This is a bunch of *****s!They trying to collect on old prescribed debts!They told me I owe bridge 1000 but they want to give me a loan of 7790 to pay what!Do not take loans from them
0 replies
28 months ago
Disgusting Service
On the 12th December 2023 A consultant from Discovery called me, I am absolutely disgusted in the service from the Discovery Vitality Consultant. My Vitality has Always and should be linked to Medical Aid as Agreed. I am now told that I need to rejoin the Gym and pay the activation fee. The 429 fee is unaffordable for Vitality hence the downgrade. Please can this be done. I am also told that I MUST have a Discovery Bank account!I actually do but this has nothing to do with Vitality. This consultant had the audacity to say the consultant at Wanooka does not know what she is doing and needs to be retrained! This is unacceptable for a world class company like Discovery to have a consultant like this working at the company.
258 replies
29 months ago
No help!
I converted my daughter and my membership to Vitality.This was messed up by Ntabiseng in Roodepoort in April.I went to Horison to sort out manually.Mohamed assisted!Still nothing!Went back to Roodepoort Nico was supposed to assist this is almost 1 year and no assistance!No one wants fix it..The debits are not being taken now also!Now I'm stuck with arrears but my issue is not being sorted!
0 replies
37 months ago
Bank Charges
I have not being using my Fnb account since January.This is due to weird transactions going through my account.I went to a branch and was told that I must pay the charges to close the account.This is unfair as this is now on 3000!I don't mind the 900 that I was aware of.I want the account downgraded to the pay as you use option so that I can continue my relationship with the bank?How does fees go up by 1000 a month.
53 replies
39 months ago
Pathetic Service
I'm am sick and tired of complaining about the same thing!I signed up a contract for my daughter at Horison.The contract was never loaded due to Horison having no power.I was told to go to Roodepoort Ntabi signed the contract but now I'm being charged 189 when my child is 12 years old!I contacted the contact center and this is still not sorted.I also am struggling to get my child's gym card.
0 replies
42 months ago
Pathetic Service from Branch and Call Center
I did an upgrade at Westgate.I was supposed to get a watch and data for 3months.None has happened and im expected to pay.The sales person didn't tell me that I can't buy data.Called the contact center who refuses to assist and sends me back to the store.
0 replies
43 months ago
5 Star Service
Absolutely bowled over by the service.Clam registered on the 5th.Sent for payment on the 6th with no issues.I am employed by another insurance company and this has been been an eye opener about what Service means.Keep soaring to new heights.
133 replies
56 months ago
Rude Staff Member
I have a connect simcard.The debit order was successful.On Saturday 4.09 at 12h00.He had no patience screaming at me telling me that I didn't pay my debit order.I was not asked if I wanted to convert the simcard.I received no communication from Fnb that my contract would be amended.I did not ask for data to be loaded in the 25th.FNb you need to train your consultants.I do not appreciate being belittled by a staff member.
53 replies
73 months ago
A breath of fresh air
Ive been trying to blacklist my cellphone since last week.Today I spoke to Kamogelo who logged a critical complaint with ref CAS 440389.I received a callback from Admin and the request completed.Thank you so much for going the extra mile and making me feel valued.
105 replies
Review Distribution
5 Star
3 (13.043478260869565%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (86.95652173913044%)