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3 reviews1 month ago
Retirement Anuity Funds
Assistance with Retirement Annuity Claim at Sunlam Sky I am writing on behalf of Mrs Jane Lebepe regarding her retirement annuity claim. She initiated the claim process on September 5, 2025, but has not received her funds to date. Issue: - She has a new phone number, which isn't updated on the system. - Consultants at Sunlam Sky keep on sending an OTP to the old number and she is unable to receive it which is causing a deadlock. - Despite providing the new number, it hasn't been updated, and she's not receiving necessary OTPs. Actions taken: - She has visited Sunlam Sky at the Polokwane office three times with no resolution. - All required documentation has been submitted, including bank statement, copy of ID, and option form submitted at Tzaneen and Polokwane branches, but funds haven't reflected in her account. - It is now 5 months since the claim was submitted. Request: Please assist in updating her contact details and facilitate the release of her retirement annuity funds. Her updated contact number is: 0769826128
0 replies
2 months ago
Assistance with Retirement Annuity Claim at Sunlam Sky I am writing on behalf of Mrs Jane Lebepe regarding her retirement annuity claim
Assistance with Retirement Annuity Claim at Sunlam Sky I am writing on behalf of Mrs Jane Lebepe regarding her retirement annuity claim. She initiated the claim process on September 5, 2025, but has not received her funds to date
0 replies
16 months ago
Failure to claim access fee from the Third-party
I am writing to express my disappointment and frustration with the handling of my claim for an access fee, which I submitted in August 2024. Despite providing all necessary evidence and proof to support my claim, your team has failed to pursue the claim with the third party. Instead, I was informed that due to "back and forth" with the third party, I must take the matter to the Small Claims Court. I find this explanation unacceptable, as it was your team's responsibility to navigate any communication challenges and advocate on my behalf. I am so disappointed.
112 replies
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