SS
Sanlam Sky
Unclaimed Business
SS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-96
Recommended: Unlikely
Review Distribution
1.2|42 Reviews
May '25 - Apr '26
5(4.8%)
4(0%)
3(0%)
2(0%)
1(95.2%)
5(4.8%)
4(0%)
3(0%)
2(0%)
1(95.2%)
Frequently Asked Questions About Sanlam Sky
Sanlam Sky has a TrustIndex of 0 out of 10 on Hellopeter, based on 42 reviews in the last 12 months. Hellopeter has tracked Sanlam Sky across 42 total reviews. How is the TrustIndex calculated? →
Recent reviews (42)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Sphamandla N
1 reviews | Active since Jan 2020
17 Mar 2026, 09:19
Very poor and bad customer service
Good day. My name is Sphamandla Mxolisi Nkabinde with the following contact details 0733756532. I want to write to Hello Peter and share my very bad experience that I have received from Sanlam. I have app**** for my refund with them since last week Monday and they promised that I will received it in the next 5 working days which has never happened even now. And on Friday they sent me an sms telling me that I will receive my in the 3 to 5 days which means they were adding days on top of those ones that they told me about on Monday. I would like to tell the world that Sanlam has a bad customer service I will never refer anyone I know to join them because their service is very poor to their customers. I would advise anyone who see this message to pass the word of mouth about them because nothing is good that comes out of these company. They are very quick to take your money but when it's time to get it back they take forever to process your claim. Please publish my bad experience with them so that anyone can see their bad customer service
Helpful (0)
|Replies (0)SN
Sphamandla N
1 reviews | Active since Jan 2020
17 Mar 2026, 09:19
Very poor and bad customer service
Good day. My name is Sphamandla Mxolisi Nkabinde with the following contact details 0733756532. I want to write to Hello Peter and share my very bad experience that I have received from Sanlam. I have app**** for my refund with them since last week Monday and they promised that I will received it in the next 5 working days which has never happened even now. And on Friday they sent me an sms telling me that I will receive my in the 3 to 5 days which means they were adding days on top of those ones that they told me about on Monday. I would like to tell the world that Sanlam has a bad customer service I will never refer anyone I know to join them because their service is very poor to their customers. I would advise anyone who see this message to pass the word of mouth about them because nothing is good that comes out of these company. They are very quick to take your money but when it's time to get it back they take forever to process your claim. Please publish my bad experience with them so that anyone can see their bad customer service
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Replies (0)MG
SM
Sibusiso M
1 reviews | Active since Jan 2020
13 Mar 2026, 18:01
EXTREMELY POOR SERVICE FROM SANLAM INVESTMENTS!!!
So last December 2025 I decided to open a tax-free savings account (TFSA) with Sanlam Investments under my dauhter's name, hoping to invest for her tertiary education. In January this year the first premium was deducted from my bank account as agreed. And I was happy that I had started saving with SANLAM. The problem started at the end of January this year when I enquired with the financial advisor (who was based in Richards Bay at the time), if I could deposit a lump sum into my tax-free account in order to take advantage of the maximum annual amount payable during the 2025/2026 tax period - which was due to end by February 2026. The financial advisor requested a few details from me, then sent feedback with details on how I could deposit the lump sum. I was able to first confirm with FNB that the bank details were indeed for Sanlam, then proceeded with the deposit and used the reference as supp**** by the financial advisor. I made the deposit on the 29th of January 2026, but that amount has never reflected in my daughter' TFSA! I have been doing follow-ups with the same financial advisor since the first week of February, but she has been struggling to assist me because she was not getting support from the relevant department/s. The staff in those department/s were doing their very best to keep sending us from pillar to post, requesting one item after another, etc. The financial advisor had been sending me updates that she was trying to escalate my issue, but was not getting any joy. On the 13th of February I got some feedback again from the financial advisor, informing me that none of the department/s that were contacted could help since I opened the TFSA online - therefore I needed to call whoever referred me online for assistance! Since I could NOT understand how SANLAM could not assist us with the account that is in their system, I queried further but no one could make me understand this. This is when I decided to stop doing any business with SANLAM, because it is clear that for the past 5 weeks SANLAM was just punishing me because I opened the TFSA online & not at the branch. This now raises another question: Why make the facility to open an account available online, when you know very well that your clients are going to struggle later when they need assistance? I had to go to the branch (Richards Bay) to ask them to call the right department in order to cancel the debit order and reverse all monies that I had already paid, this is still in progress. I am expecting SANLAM to drag the cancellation process too for another 5 weeks - because they have shown me that they can! I regret doing business with SANLAM, as that has caused me nothing but frustration and stress instead of a peaceful investment. The treatment that I got from them is proof that THEY ARE NEVER THINKING AHEAD. Going forward I will never even look at the direction of a SANLAM building. 😢
Helpful (0)
|Replies (0)SM
Sibusiso M
1 reviews | Active since Jan 2020
13 Mar 2026, 18:01
EXTREMELY POOR SERVICE FROM SANLAM INVESTMENTS!!!
So last December 2025 I decided to open a tax-free savings account (TFSA) with Sanlam Investments under my dauhter's name, hoping to invest for her tertiary education. In January this year the first premium was deducted from my bank account as agreed. And I was happy that I had started saving with SANLAM. The problem started at the end of January this year when I enquired with the financial advisor (who was based in Richards Bay at the time), if I could deposit a lump sum into my tax-free account in order to take advantage of the maximum annual amount payable during the 2025/2026 tax period - which was due to end by February 2026. The financial advisor requested a few details from me, then sent feedback with details on how I could deposit the lump sum. I was able to first confirm with FNB that the bank details were indeed for Sanlam, then proceeded with the deposit and used the reference as supp**** by the financial advisor. I made the deposit on the 29th of January 2026, but that amount has never reflected in my daughter' TFSA! I have been doing follow-ups with the same financial advisor since the first week of February, but she has been struggling to assist me because she was not getting support from the relevant department/s. The staff in those department/s were doing their very best to keep sending us from pillar to post, requesting one item after another, etc. The financial advisor had been sending me updates that she was trying to escalate my issue, but was not getting any joy. On the 13th of February I got some feedback again from the financial advisor, informing me that none of the department/s that were contacted could help since I opened the TFSA online - therefore I needed to call whoever referred me online for assistance! Since I could NOT understand how SANLAM could not assist us with the account that is in their system, I queried further but no one could make me understand this. This is when I decided to stop doing any business with SANLAM, because it is clear that for the past 5 weeks SANLAM was just punishing me because I opened the TFSA online & not at the branch. This now raises another question: Why make the facility to open an account available online, when you know very well that your clients are going to struggle later when they need assistance? I had to go to the branch (Richards Bay) to ask them to call the right department in order to cancel the debit order and reverse all monies that I had already paid, this is still in progress. I am expecting SANLAM to drag the cancellation process too for another 5 weeks - because they have shown me that they can! I regret doing business with SANLAM, as that has caused me nothing but frustration and stress instead of a peaceful investment. The treatment that I got from them is proof that THEY ARE NEVER THINKING AHEAD. Going forward I will never even look at the direction of a SANLAM building. 😢
0
Replies (0)MM
Mbalenhle M
1 reviews | Active since Jan 2020
11 Mar 2026, 09:18
Appreciation for Excellent Service – Ann Mokhethi (Retail Mass)
This serves as a sincere note of appreciation for Ann Mokhethi from the Retail Mass team. Ann handled my query with remarkable grace, professionalism, and diligence. When I first approached Sanlam with my complaint, unfortunately the experience was not pleasant. I felt dismissed by the people I dealt with and was treated more like an inconvenience than someone whose concern mattered. I even escalated the matter to HelloPeter, yet I still encountered the same attitude. It was only when my query reached Ann that the experience completely changed. From our very first interaction, it was clear how genuine she was. During our conversation, I explained to her that the outcome of my query was not my main concern. What mattered most to me was knowing that my concern would be taken seriously, investigated properly, and that the correct process would be followed. Even if the outcome was not in my favour, I simply wanted to know that it had been handled with fairness and care. Having worked in customer service myself, and still working with people today, I can easily tell the difference between someone who is being polite just to complete a task and someone who truly cares about the person they are assisting. Ann is truly one of those rare individuals who treats people with genuine respect and dignity. She made me feel like a person, not just a number. Please accept this as a token of appreciation for the outstanding service she provided. Employees like Ann do more than resolve queries — they restore trust, represent the true values of an organisation, and remind customers why they chose the company in the first place. NGIYABONGA
Helpful (0)
|Replies (0)MM
Mbalenhle M
1 reviews | Active since Jan 2020
11 Mar 2026, 09:18
Appreciation for Excellent Service – Ann Mokhethi (Retail Mass)
This serves as a sincere note of appreciation for Ann Mokhethi from the Retail Mass team. Ann handled my query with remarkable grace, professionalism, and diligence. When I first approached Sanlam with my complaint, unfortunately the experience was not pleasant. I felt dismissed by the people I dealt with and was treated more like an inconvenience than someone whose concern mattered. I even escalated the matter to HelloPeter, yet I still encountered the same attitude. It was only when my query reached Ann that the experience completely changed. From our very first interaction, it was clear how genuine she was. During our conversation, I explained to her that the outcome of my query was not my main concern. What mattered most to me was knowing that my concern would be taken seriously, investigated properly, and that the correct process would be followed. Even if the outcome was not in my favour, I simply wanted to know that it had been handled with fairness and care. Having worked in customer service myself, and still working with people today, I can easily tell the difference between someone who is being polite just to complete a task and someone who truly cares about the person they are assisting. Ann is truly one of those rare individuals who treats people with genuine respect and dignity. She made me feel like a person, not just a number. Please accept this as a token of appreciation for the outstanding service she provided. Employees like Ann do more than resolve queries — they restore trust, represent the true values of an organisation, and remind customers why they chose the company in the first place. NGIYABONGA
0
Replies (0)JM
Japhtalenah M
1 reviews | Active since Jan 2020
10 Mar 2026, 07:33
They are deductung p...
They are deductung premium from my salary advice which i do mot know about
Helpful (0)
|Replies (0)JM
Japhtalenah M
1 reviews | Active since Jan 2020
10 Mar 2026, 07:33
They are deductung p...
They are deductung premium from my salary advice which i do mot know about
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 20:18
Retirement Anuity Funds
Assistance with Retirement Annuity Claim at Sunlam Sky I am writing on behalf of Mrs Jane Lebepe regarding her retirement annuity claim. She initiated the claim process on September 5, 2025, but has not received her funds to date. Issue: - She has a new phone number, which isn't updated on the system. - Consultants at Sunlam Sky keep on sending an OTP to the old number and she is unable to receive it which is causing a deadlock. - Despite providing the new number, it hasn't been updated, and she's not receiving necessary OTPs. Actions taken: - She has visited Sunlam Sky at the Polokwane office three times with no resolution. - All required documentation has been submitted, including bank statement, copy of ID, and option form submitted at Tzaneen and Polokwane branches, but funds haven't reflected in her account. - It is now 5 months since the claim was submitted. Request: Please assist in updating her contact details and facilitate the release of her retirement annuity funds. Her updated contact number is: 0769826128
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 20:18
Retirement Anuity Funds
Assistance with Retirement Annuity Claim at Sunlam Sky I am writing on behalf of Mrs Jane Lebepe regarding her retirement annuity claim. She initiated the claim process on September 5, 2025, but has not received her funds to date. Issue: - She has a new phone number, which isn't updated on the system. - Consultants at Sunlam Sky keep on sending an OTP to the old number and she is unable to receive it which is causing a deadlock. - Despite providing the new number, it hasn't been updated, and she's not receiving necessary OTPs. Actions taken: - She has visited Sunlam Sky at the Polokwane office three times with no resolution. - All required documentation has been submitted, including bank statement, copy of ID, and option form submitted at Tzaneen and Polokwane branches, but funds haven't reflected in her account. - It is now 5 months since the claim was submitted. Request: Please assist in updating her contact details and facilitate the release of her retirement annuity funds. Her updated contact number is: 0769826128
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 10:47
Assistance with Retirement Annuity Claim at Sunlam Sky I am writing on behalf of Mrs Jane Lebepe regarding her retirement annuity claim
Assistance with Retirement Annuity Claim at Sunlam Sky I am writing on behalf of Mrs Jane Lebepe regarding her retirement annuity claim. She initiated the claim process on September 5, 2025, but has not received her funds to date
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 10:47
Assistance with Retirement Annuity Claim at Sunlam Sky I am writing on behalf of Mrs Jane Lebepe regarding her retirement annuity claim
Assistance with Retirement Annuity Claim at Sunlam Sky I am writing on behalf of Mrs Jane Lebepe regarding her retirement annuity claim. She initiated the claim process on September 5, 2025, but has not received her funds to date
0
Replies (0)SY
Sivenathi Y
1 reviews | Active since Jan 2020
26 Feb 2026, 10:46
Delayed Payout delay from Sanlam Sky During Funeral Arrangement
I am extremely disappointed with the service I am receiving from Sanlam Sky. I submitted a funeral claim last week Thursday, and up until today, no payment has been made. Every time I follow up, I am told that the claim is “being audited.” Meanwhile, we are facing the urgent reality of having to bury my nephew this coming Saturday. This is a funeral policy, and the purpose of such a policy is to provide timely financial support during a very difficult time. Instead of support, we are experiencing added stress and uncer*****y while trying to prepare for the burial. The delay is unacceptable, especially given the urgency of funeral arrangements. I need clarity on: • Why the audit is taking this long • When the payout will be made We are grieving and should not have to beg for assistance from a policy meant to help us in times like this. I urgently request that Sanlam Sky prioritise and finalise this claim before Saturday. I am hoping for immediate intervention and resolution. Contact number: 067 076 7041
Helpful (0)
|Replies (0)SY
Sivenathi Y
1 reviews | Active since Jan 2020
26 Feb 2026, 10:46
Delayed Payout delay from Sanlam Sky During Funeral Arrangement
I am extremely disappointed with the service I am receiving from Sanlam Sky. I submitted a funeral claim last week Thursday, and up until today, no payment has been made. Every time I follow up, I am told that the claim is “being audited.” Meanwhile, we are facing the urgent reality of having to bury my nephew this coming Saturday. This is a funeral policy, and the purpose of such a policy is to provide timely financial support during a very difficult time. Instead of support, we are experiencing added stress and uncer*****y while trying to prepare for the burial. The delay is unacceptable, especially given the urgency of funeral arrangements. I need clarity on: • Why the audit is taking this long • When the payout will be made We are grieving and should not have to beg for assistance from a policy meant to help us in times like this. I urgently request that Sanlam Sky prioritise and finalise this claim before Saturday. I am hoping for immediate intervention and resolution. Contact number: 067 076 7041
0
Replies (0)