Active since Oct 2016
3
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3 reviews21 months ago
Gatvol Customer!!!
Billing Errors - Customer no. 19150217 I made payment for July's premium on 26/06/2024 however the following week my package was disconnected. I've emailed my proof of payment - ref 103961078 - but up till this time of the month there are still issues, plus they've added an additional R168 to my account as reconnection fees???? This is so ridiculous, I want my premium for July refunded as we have not been able to make use of the service for most of this month. Even after seeing the proof of payment and the date on which I paid they adding charges??? I want to cancel my subscription, the inconvenience I have experienced is just not worth it!
174 replies
49 months ago
Prompt and efficient service, saves on telephone time
Prompt and efficient service, saves on telephone time. I'm happy!
74 replies
116 months ago
FRAUDULENT SALE!!!
<p>There are no words to explain the kind of ****ed off I am!!!</p> <p>An agent from your FNB Connect sales department has fraudulently activated a contract on my name AND debited my account. </p> <p>I did not agree to this, I have not even inserted the FNB Connect sim into my phone?!</p> <p>This agent has instigated a whirlwind of inconvenience for me because I cannot make calls, sms or whatsapp due to my original sim card (which is still in my phone) being deactivated. My number has been ported to the FNB Connect sim card, without my consent or knowledge.</p> <p>What if I have an emergency? How do I contact anyone for help, I can't even do my banking. </p> <p>This is now costing me MY time and money because I have to buy another sim card to rectivate my number. AND I'm going to lose my sim contacts!</p> <p>I want this sorted out and NOW!!!</p>
0 replies
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1 Star
2 (66.66666666666667%)