Active since Oct 2016
16
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16 reviews1 month ago
Uncared for by Eskom.
I reported a power outage at the house I am staying in 3 weeks ago on the Eskom chat box called Alfred. I was given a reference number and every time I try to make a follow up on the chat box I will be told that a technician would be dispatched during working hours but up until today nothing has happened, the house is in Greenpoint, Site B in Khayelitsha at Fubesi street no 48487. I was called yesterday by a lady from the Eskom office in Bellville after I sent an email to escalate the matter to senior people at Eskom, here is the number that called me at 08:39 yesterday(021-915 1147). This is the worst of unfair customer service dished to areas where the poorest of the poor are in Cape Town. We definitely need some help but we don't know where else to report. My number is 0716178001.
212 replies
1 month ago
Neglected Communities
I leave in Khayelitsha at Green Point in Fubesi Street and I reported the power outage at my house 3 weeks ago through using their chat box Alfred. The box in the house just went blank without anything tripping. I continued to communicate with them through the chat box for the last 2 weeks to no avail only promises of dispatching a technician during office hours and I was given a Ref number - 1120157237.
53 replies
2 months ago
Lying consultants working for car track.
My name is Vela Huza ID 7503036864086 and I have been using car track for more than 2years but now I am considering severing ties with them as a result of lies told by one of their consultants who called me on on the 20th if I remember the date correctly and offered me a product which he said was free and being app**** to all car track customer's but I was shocked when I understood that 55 rands has been added to each car as I have their tracker's on my 3 cars. I also phoned them and the consultant I spoke to promised to listen to our call and then take it from there. I would like to warn other people about ****mers working for car Track, I will be contacting my lawyers to see if they can get me out of their contract as they could not be trusted at all.
106 replies
2 months ago
A very difficult situation for Grand Central shoppers in Cape Town.
I am very concerned about this kind of service, when you exit the Mall on your way to Cape Town station there are escalators that are supposed to help shoppers reach the station as going up using stairs is not an option especially when carrying groceries but unfortunately those escalators can remain for months without working and that is a setback for shoppers, they have not been working since last year. Who ever is responsible for maintenance is definitely not doing his or her job and that creates a difficult situation for shoppers who benefit the Mall that has malfunctioning amenities that malfunctions for months without being fixed.
0 replies
2 months ago
Horrific treatment of Khayelitsha Train commuters in the Western Cape.
My name is Vela Huza and I have been using trains since the days of the old trains that has been recently replaced by the new ones. I am staying in Khayelitsha in the Western Cape hence I am using the Central line but something that I view as highly unacceptable is happening at the central line platforms. People are allowed to stand in numbers in front of the train doors before it opens just minutes before departure and you will see chaos when commuters push each other in order to get the first seat available. Why are the trains opened in time just like in other platforms for other commuters from various areas except Khayelitsha, I call it selective treatment of commuters and it has a racial feel in it. Please open all the trains then the first commuter gets the first seat, finish and klaar. They claim that people from Khayelitsha eat in the Trains, then get security guys to sort that out. Please.
0 replies
2 months ago
Unfair business practise
I was offered an overdraft from FNB a couple of years ago, I was told that if my funds are exhausted then overdraft would come in and my transactions will be honoured using the overdraft funds. I then agreed to be offered a R2000 overdraft. After noticing that after the end of the month I would have negative balances sometimes they would be too high and I was wondering why. I gave them a all and I almost passed out when I was told that even if my overdraft is exhausted the bank continues to honour my transactions. How is that possible without informing me that look your overdraft is done you can not continue using your card. Then they advised me to request a cap when my overdraft is exhausted over the years they did not make me aware and I think that is an unfair business practice, as their customer I deserve to be warned immediately when I go over than what was located to me. I am prepared to write to the relevant authorities about this as it has a devastating effect on customer's finances as a result of lacking information. I have got an Aspire account with FNB - ID 7503036864086, I started banking with them since the days of Bob Junior card during my high school days
56 replies
3 months ago
Milking the poor during hard times
I took a R2000 temporary loan with them, after that I took a R5000 loan with them according to temporary loan rules anything that goes into your account automatically pays the temporary loan but I just found out that they did not and when I enquire about that they are saying my account was overdrawn by R1300 so they debited that and my question is there was still money so why did they not debit the temporary loan? Now they want me to pay the instalment and the temporary loan and I see that as very unfair and it paints greediness from this bank and I can not wait to leave them. My ID No. is 7503036864086 and I have persuaded to leave this bank several times but I have a connection with them as I have been using them since the Junior Bob card times in the 90's when I was still a young boy doing high school, but this?
56 replies
5 months ago
Feedback is not satisfactory.
Last week I sent two emails to Old Mutual informing them that I have decided to cancel two Tax free Investment Benefit Plans for my 2 sons and have the remaining funds deposited to their respective accounts. Policy 19702222 for Ngcali Liyanda Huza and Policy 19198915 for Lithemba Alunamda Huza, but Old Mutual has failed to give me feedback on the matter as I want those Policies to be cancelled ASAP.
71 replies
6 months ago
Unwarranted treatment.
Despite various attempts to have Old Mutual deposit the R500 rands that I withdrew on my son's Investment Benefit Plan till today nothing has been deposited. I even complained on this very platform they promised to prioritise this case but nothing has happened. Policy number 19702222 for Ngcali Huza ID number 201021 6285 087. I made the withdrawal on the 2nd of October its reference is CCCNM28913793.
53 replies
6 months ago
Undesirable Service.
I opened a Investment Benefit policy for my 4year old boy for school purposes I then made a withdrawal online as I used to do on the 2nd of October, the usual turn around time is 7days but up to now nothing has happened as there is no money on my son's account and he has missed an important school trip. I went to their branch they were called I waited for 30min before they could attend to me, the lady said she escalated the matter yesterday but still the money is not there instead they sent me emails about new charges on the policy. I am very angry because now my child is at home while others are out in a trip. Policy number - 19702222 Ref; CCCNM28913793. Escalation ref: CET251048894.
265 replies
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