PS
Pierre S
Active since Oct 2016
4
Reviews
0
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Reviews
4 reviews49 months ago
Dodgy TV repair company with fake address
The display on my LED TV went dark and I contacted TV Gurus who quoted for the replacement of the entire LED panel and labour. Three guys came to my house and only replaced a few LEDs. Within a couple of days, the display began to darken from the one side. I contacted TV Gurus several times regarding this, but they never responded with a plan to rectify the matter. After about three weeks the display went completely dark again. Any attempts to contact TV Gurus using my mobile phone failed but they did answer another line that I used and suggested that I bring the TV to their office at Mill Street, Oranjezight, Cape Town (as indicated on Google Maps and listed on their website). I took the TV to the address but could not locate their office, no matter who I asked, and my phone calls and messages to TV Gurus were ignored. My wife managed to get through to them on her phone and she was given a shop number of 108 in the Gardens Shopping Centre. I did not find a shop with the given number and confirmed with shopping centre personnel that it does not exist. Sadly, I wasted a lot of time and effort to conclude that the address is fake and that they were just giving me the run-around! TV Gurus do not list an email address on their website and only list a mobile number 063 123 2097.
0 replies
49 months ago
Dodgy TV repair company
Unfortunately, I've been scammed by these guys! The display on my LED TV went dark and I contacted TV Gurus who quoted for the replacement of the entire LED panel and labour. Three guys, two technicians and a driver, were sent to my house and they only replaced a few LEDs in the TV and insisted that I pay them cash. Within a couple of days, the display began to darken from the one side. I contacted TV Gurus several times regarding this, but they never responded with a plan to rectify the matter. After about three weeks the display went completely dark again. Any attempts to contact TV Gurus using my mobile phone failed but they did answer another line that I used and suggested that I bring the TV to their office at the Gardens Shopping Centre address shown on Google Maps. I took the TV to the location shown but could not locate their office, no matter who I asked, and my phone calls and messages to them were ignored. My wife managed to get through to them on her phone and she was given a shop number in the shopping centre. I did not find a shop with the given number and confirmed with shopping centre personnel that it does not exist. Sadly, I wasted a lot of time and effort to conclude that the address is fake and that they weren’t just slack in answering my calls but are blocking my number. Thus, in summary, these guys do inadequate work to maximise financial return and avoid any follow up by providing a false address and blocking phone numbers.
0 replies
85 months ago
Online queries ignored and no contact details
Over the past month and more I have submitted queries, regarding fibre availability to my home, on the Openserve website. Each query, despite a response that "We will contact you soon", has received no response. I also submitted a post on the Openserve Facebook page a few weeks ago that has also been ignored. Otherwise, I have found no other way of contacting Openserve as there are no contact details on the website.
0 replies
116 months ago
Botched address on account statements
<p>At the beginning of this year the address on my current account statement was changed from my correct postal address, in Cape Town, to an incorrect address in Uitenhage. This was done without any request from myself and I have definitely not moved to Uitenhage! I receive my statements via email in PDF format and I only happened to notice the incorrect address at the beginning of June. I immediately notified my Private Banking consultant but despite numerous email exchanges between the consultant and myself, as well as a telephone conversation with one of the bank's admin personnel, the address has not been restored to what it was before it changed. Thus the address has been in various incorrect forms on the June to October statements. The address on the last couple of statements is blank while on a previous statement it was botched! In this era of concern regarding the security of personal information it is distressing that Standard Bank does not appear to have the administrative ability to maintain the integrity of customer information! It is mind boggling that they do not have the simple administrative expertise to look at the address on my December 2015 statement and replicate it on forthcoming statements! The Private Banking consultant has responded a few times over the past 2 to 3 months telling me that the issue has been passed on to the IT department and escalated to the Complaints Department but I have had no response from these. It seems the consultant has now given up as I no longer receive responses to my emails!</p>
105 replies
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1 Star
4 (100%)