SN
Sivuyile N
Active since Oct 2016
37
Reviews
0
Industries
Reviews
37 reviews9 months ago
I appreciate Sindiswa Anita Ngcobo’s service , was very attentive to my needs and professional
I appreciate Sindiswa Anita Ngcobo’s service , was very attentive to my needs and professional. She addressed all my concerns and worked out a great deal for me. Thank you
53 replies
17 months ago
****med by Takealot
I bought a fitness watch on Takealot app on the 26 Nov 2024 which has a 30 day hassle free return. on the 3rd day of using it i developed skin rash and i decided to return it on the 4th day in its original packaging at Richmond Park Cape Town. I was interrogated yet i had stated the reason on the app, and then I was told they can't do the return as they need the plastic wrap that wrapped the watch box, which i find absurd as I have never kept a plastic wrap before when i returned an item. After a long exchange with the consultant and manager I had to go home and look for the thin plastic , thankfully i found it. I immediately went back to Takealot to return the watch and was now very upset as there was nothing written on the plastic, it was completely blank. Another consultant apologised as he saw that the supplier did not put a bar code on the item. he logged the return and assured me that it was not my fault and they will take it up with the supplier. After a day I received an email declining my return and refund , no reason given. i called and even went back to the branch and they could not tell me why it was declined. they refused to refund me although they had no valid reason to decline it. Takealot is a ****mer , they have my money and the item. I will never use these ****** again and will report them to the National Consumer Commission.
0 replies
23 months ago
Professional and understanding Consultant
I called Momentum on the 18th May after previous several attempts , I was assisted by Ms Joalane Kutwana , she was professional and kind. She actually asked that she calls me back to save my airtime and she was patient and understanding. She apologised for my previous attempts & frustrations trying to get assistance. She resolved my query and ensure I was satisfied. Well done Joalane , thank you for your service.
53 replies
29 months ago
Shoddy work & ********* conduct
Gardenstars did stone landscaping for me on the 20th November 2023. He left the job incomplete & promised to come back the following Monday. Till this day we still waiting. Every time I contact him , he just gives me another date. We are very disappointed with their workmanship and lack of ethics. We now have to find someone else to sort out the mess they left. They were fully paid for the job. They advertise with nice photos but the actual jobs don’t look anything like the photos.
0 replies
48 months ago
Conned by Mweb’s false advertising 25/25Mbps
I have been conned by Mweb’s false advertising I signed up for Mweb uncapped 25/25mbps fibre for R499 on 4 April 2022. The package was explained to me as and I agreed to take it up. Installation was done on the 19th of April 2022 and then on the 21 April 2022 ( 2 days after installation), I received an email from Mweb stating that the package will be downgraded to 25/10mbps and I have to pay R100 more to stay on the 25/25mbps. I and many other victims made informed decision to join Mweb based on false advertising presented to us. I cancelled my previous ISP as it was too expensive, shopped around and decided to join Mweb based on the advertised package of 25/25Mbps @R499/month, this changed within 2days after signing up. This is very disingenuous and unethical , you can’t sell me something and immediately after I sign up for it you just downgrade the package, so in that case that contract should be null and void. They are so conniving as they wait for you to sign up and then send you an email to downgrade your package. I am very disappointed in Mweb as I really expected better from them. Their action is unethical, unfair and unprofessional and tantamount to mafia tendencies of conducting business. I’m not the only victim, just read similar stories on Hello Peter This "executive decision" will have far reaching consequences. Mweb is short sighted because the short-term profit is not worth the reputational damage and loss of consumer confidence you will suffer long term. Your antics are doing more damage than good to your brand and is tarnishing your reputation if you care to listen at all. I contacted Mweb and raised the issue (23 April 22) and they didn’t seem concerned expect to tell me that I am not the only one, many customers are calling and complaint. Frankly there is nothing they will do about it, it’s a "take it or leave it and pay the penalty" attitude. Be warned, don’t fall victim to their underhand tactics.
0 replies
51 months ago
Appalling service , no leadership
I went to buy a toilet set at Builders Tableview, no one to assist on the floor , it took about 15 minutes to get sort of help. They couldn’t provide me the item because it was stacked high up on the rack and they couldn’t get it. I was asked if I can’t climb a ladder to get it myself, I was shocked. I reported the matter to 2 managers & as always it was yeah , yeah we will deal with it. It took over 40 minutes to get the item when I had already decided to go to another hardware store. It’s nothing new, it has become their culture & DNA. It’s my fault,I keep going back; I don’t learn
0 replies
53 months ago
Appalling service ever
Builders Tableview has worse service ever but even Northgate Island is not any better. Went to Tableview to buy plumbing hardware , I was told that the lady working in that section is off duty so they can’t help me. I lost it and asked for the manager to serve me. In the last couple of years I have visited Builders Tableview I have received bad service, you walk up & down the isles with no assistance. On the 27th November I visited them & it took more than 30 minutes to get any assistance. There is no staff to assist customers. It the worst service I have ever experienced. There is no leadership in both Tableview & Northgate island , you can’t get any assistance even from management, they are driving the business to the ground
0 replies
56 months ago
Appalling Service & blatant disregard for customers
It's exactly 9 days since I emailed my grievances (17th August) to Virgin Active, although there was an initial response within 48 hours from Century City , a meeting arranged for the 21st of August and subsequently cancelled by Virgin Active Century City due to an emergency and I was asked me to give a new date and time (25th August @ 06h00) which I did and no response. I then showed up at the gym this morning for the meeting at 06h00 and no one knew about it or could have a meeting. Today is the 25th, I had communicated the new appointment date and time on the 20th of August, with all due respect , that was 5 days ago without response to date. It's inexcusable to tell me that maybe they have not seen my email yet as I was told this morning. Any sensible organisation when it receives a customer complaint , it drops everything and prioritizes it ensuring their best to resolve the complaint to customer's satisfaction as soon as is humanly possible , at least that's my logic and experience ; now we are talking 9 days later without a solution or intent. This to me is a blatant display of Virgin Active's culture and attitude towards their customers which does not surprise me as I have experienced this before. Then you wonder why people are leaving your gym and joining smaller gyms that understand customer service, that without customers they have no business. I don't know what Virgin Active's values are, however to date you have displayed an attitude that goes against everything that should be at the heartbeat of every business, customer service. Employees's attitude reflects the inherent culture of an organisation. It's a tragedy that a big organisation like Virgin Active can't comprehend a simple business fundamental, that without a customer you have no business at all. Often big organisations focus and rely on their big brand and large resources and often lose sight of delivering good customer service under the illusion that their brand does everything for them. Unfortunately you have fallen into that trap of complacency , no amount of money or resources can ever replace good customer service. At a critical time when our country and the world is facing difficult economic crisis and the pandemic, businesses closing their doors as a result you would think that striving for customer service should be at the core of Virgin Active's priorities in order to keep their doors open.
0 replies
58 months ago
Stores flouting Covid-19 regulations
Woolworths you should be ashamed of your stores flouting COVID-19 protocols. I have experienced 2 separate incidents in 2 stores, firstly it was Canal Walk where a customer shopped and then stood in the queue for about 20 minutes; the staff did nothing. I had to go and look for a manager on duty in order to avoid confrontation. I couldn’t find a manager and I had to ask a cashier to speak to the customer , the customer retaliated & only covered his mouth and left his nose exposed. Then similar situation at Edgemead store, customer walks in with a mask only covering their mouth, nose fully exposed, the staff say nothing. Again I had to ask the staff but off course they say they didn’t see yet they were chatting and chatting to the customer. These protocols apply to every body regardless of how they look. It is your responsibility to enforce regulations in your stores; your staff must be empowered to tell me to wear my mask properly and protect others. Which part of cover your nose and mouth don’t we understand? We are dying , hospitals are overflowing & we can’t afford to be irresponsible. Next time I see this kind of behavior I will ensure that store is closed.
0 replies
58 months ago
Outstanding Service, Reliable & Caring
For the longest time my wife & I were struggling to get a reliable Agent who looks after our interests. After a long deliberation we met Gina & Ricardo from Property Maverick, but we were still sceptical. Gina asked us to give them a chance and judge them on their work. It’s been 1 year later and we are happy to say it was the best decision. Property Maverick , Gina are looking after our best interest, they go the extra mile to ensure that we are happy. They have taken the burden of managing property off our shoulders & we don’t have to worry about anything. To top it all they are available to us 24/7 , even our last meeting was on a public holiday. Other Agents rely on their big brand names & fail to deliver a good service but Property Maverick rely on their professional service , listening to their customer needs & delivering on what they promised. Well done Property Maverick!! May you grow from strength to strength.
0 replies
Review Distribution
5 Star
11 (29.72972972972973%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
26 (70.27027027027027%)