JN
johanne N
Active since Nov 2016
10
Reviews
0
Industries
Reviews
10 reviews18 months ago
Mtn disgusting service no help
I cancelled a contract that ended on the 16 november 2023, i emailed the retentions team and i also called the 135 number i spoke to a female and told them to cancel it as the contract came to an end. The contract was not cancelled it went on a month to month bill and the premium went up from 300 some change to almost 1600 per month. I went to the cornobia mtn to find out whats going on the guy told me the promotional contract amount is over and because the contract was not cancelled the new amount is 1600. He stated he will raise a complaint however to date no feedback i stopped the debit as this premium was unaffordable. I emailed the complaints team and to date no feedback. I have been with mtn for years and was so faithful to mtn. I want a compliance officer to investigate my case, listen to all voice recordings and trace back my emails.I need this fixed and the arrears cleared off. I cannot take calls in the day please email me i will respond via email. I want to he compensated for my name and credit scoring being affected as well. If i do not receive a response in the next 7 days i will seek help from the ombud.
0 replies
28 months ago
Pathetic service
I had a contract that ended on the 16.11.23 and i called 135 to place notice to cancel a mnth before the end date, they have not cancelled the contract, i sent emails from johannenair26@gmail.com and no feedback received, i had to go into a mtn store on thursday the 14.12.23 to cancel and they said that december includes that bill which is wrong if i am debited i will be taking mtn to the consumer onbudsman. The retentions department also comfirmed that it was cancelled however it was not, johanne nair 0730415045
0 replies
32 months ago
Pathetic service from the keycare auth team
Its a shame that the only way you get the key care auth team to call you is when a complaint is loaded, shocking service received a manager or ceo should be looking into the service this team gives to clients.
262 replies
32 months ago
Pathetic and sad
Since my last review on Discovery service, 1 of there reps tried to call me on the 29.08.23 however when ypu answer they cut you off, further to this they sent me an email advising feedback will be received within 2 to 3 working days, to days no follow up call no feedback has been received. On the email they included and email address that i could use to also follow up, and guess what the email address is not a valid email address my email came back as undelivered, what a joke im not surprised with the service. Discovery service has really detoriated people are no more the key focus, it seems like they have a key care case managment team who is so incompetant, even the managers has a no care attitude all you hear is sorry its out of my control its an internal process that needs to be followed. I will never recommend anyone to take out medical aids with discovery, my daughter has been on medical aid with them for the longest of years and has hardly ever used the medical aid for admission. She has been covered since end of Feb this year and due to change in my career there has been a 3 month gap/break in cover she then went on cover again on the 01.07.23 and this is the type of service received, no tcf app****, no sence of urgency.
262 replies
32 months ago
Disgusting
I am disgusted with the service received, my daughter had difficulty breathing and had a black out on the 24 august 2023, she was rushed to mount edge comb hospital, she gained concious when we reached the hospital, all her vitals came back great, further to this a ct scan was done and that picked up a cyst on the right hand side of her brain, the dr on duty decided to admit her for further evaluation and to see a neurosurgeon, discovery did not authorise her admission, we where asked to pay 28 000 upfront for admission who has this much money? We took her home and since then we are still waiting for discovery authorisation to admit her, the service sucks when we call them every one you speak to says a differnt story. The pma letter has been sent to the incorrect drs. There is no sence of urgency at all. It is sad there are lives involved. Disgusting this is not good service at all.
132 replies
35 months ago
Pathetic
I have been harrassed on whats app by an unprofessional person. They treat you like gabbage. I have the communication sent on whats app its disgusting they are dealing with real people with real life issues.
0 replies
51 months ago
Terrible
Absa is full of kuck there is no help from them i tried to do an overdraft and got no help they now asking me to go to a branch i dont advise anyone to be with absa they are so unhelpfull i want thw call recording with shereez apparently i was advised that the status of application may change if the amount is changed i was not advised of that pull out the recordings
53 replies
55 months ago
Pathetic service
I am trying to get in contact with absa for the past week and no one has messaged me or called me pathetic services honestly. I am so out of this bank and honestly would like to change my banks
53 replies
59 months ago
Terrible service from absa
Absa collections team is useless, I was incorrectly debited on the 01.06.21 also the incorrect amount the first debit agreed was the 01.07.21, I spoke to 5 different people from the 02.06.21 all of them said a refund will be done in 2 to 3 working days to date I have not received my funds when you call them no one knows what's going on I will be changing banks absa service is gone to the dogs
53 replies
115 months ago
pathetic service and broken promises
<p>Mtn has got to be the worst company I have ever dealt with. Their service or lack thereof is appalling. I am being debited an amount that was not agreed upon for the last 5 months and no one is taking responsibility of my complaint. I need my money back like yesterday. All I get is empty promises from incompetent call centre staff.</p>
135 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)