CF
Carin F
Active since Nov 2016
2
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Reviews
2 reviews37 months ago
STANLEY FLASK MANUFACTURER - FAULTY PRODUCTS SOLD AND NO CUSTOMER SERVICE WHATSOEVER!
FAULTY PRODUCTS SOLD AND NO CUSTOMER SERVICE WHATSOEVER! We purchased 2x Stanley Classic Vacuum Flask's 1.9L (Black) on two different occasions via Takealot. The first still working perfectly, whereas the second has stopped working effectively. It appears to have 2 rust marks inside which is not supposed to even be possible as the flask is guaranteed by the producer Initial email sent to Stanley 1913 in November 2022 and follow up emails sent regularly as no number can be found to phone them (12/12/2022 ; 26/12/2022 ; 04/01/2023 ; 25/04/2023 ; 13/02/2023 ; 03/03/2023), and this has only succeeded in getting 2 responses, once less useful than the next. The first being on 01/12/2022 indicating that they were experiencing higher than normal inquiry volumes but that my inquiry had been received and response will happen as soon as possible. Also included a ticket number #282850 The second being on 21/03/2023 indicating that the ticket has been resolved. I of course immediately responded that this is not the case but no further response has been received. We have now even reached out to Takealot (Cleo) on 14/02/2023 - not expecting them to facilitate a return / refund, merely requesting direct contact details of the supplier hoping to receive a response in that manner. Response i received was that we can;t assist please reach out to the manufacturer (15/02/2023). I reverted reiterating our need on 16/02/2023 and following up 03/03/2023 bu no further response has been received from them either. We are truly disgusted by the lack of customer service and the fact that we now sit with a faulty flask which was extremely expensive and no use therefore.
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115 months ago
Absolute horrible services experience
<p>I purchased a Daddy's Deal for 12 roses to be delivered to my offices for a collegues birthday, on Wednesday 2 November.</p> <p>After receiving my voucher I sent through the email order (as per Kenly Florist's instructions), will all the required details on Thursday 3 November. By Friday afternoon I sent another email to confirm receipt of my order and confirm that delivery is scheduled.</p> <p> </p> <p>Confirmation was only received on Monday 7 November.</p> <p> </p> <p>At 13:52 I received a call stating that they are running late with deliveries and wanted to know what the latest available time for delivery would be. As our offices close at 16:30 I requested that delivery would take place before that time. I was told that it was fine and that I would receive another email or phone call to confirm.</p> <p> </p> <p>It is now 16:30 and I have no flowers, my collegue is going home, and I am unable to get a hold of Kenly Florist.</p> <p> </p> <p>This is absolutely horrible and I am so embarrased for wasting my time and money in this manner.</p> <p> </p> <p>I have come to Hellopeter to warn potential clients that this is quite possibly the experience they will have if using Kenly Florist's services.</p> <p> </p>
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1 Star
2 (100%)