Active since Nov 2016
Sicelo is such a pleasant guy to speak to. He is professional and very patient. His an asset to ur company. Thank u Sicelo for ur friendliness.
On the 30/11/2020 I took my card for a Major Service at "AUTO-MATE ALEX MALL" which I left there to be checked for any other faults, so , on the 1st dec, I was advised of additional faults namely: Front brake pads, Wheel bearings, Oil seal & Brake light bulb & Front disc skimming. with all the cost included. Which I gave a go ahead & also advised them that I can come collect the card on 2nd dec. so that they have enough time to work on my car. Morning of the 2nd, I sent them a whatsapp notifying them that I will come fetch it around 1pm however I went there at 3pm. when I got there, I paid a substantial amount of money & the car was ready. when I got into the car ready to drive off, there was a sound on the wheels which they had to re-check & I had to wait for another 2hours while checking for the fault. Once done I drove off home. Saturday I decided to go to town, while on the freeway I hear a "Scratchy funny sound" & the Brakes also making squeeky sound. I had to drive very slowly so that I can at least reach my destination & back home. I called them immediately and advised the Gentlemen (Floyd) that I will take it back on Monday. I'm very frustrated and unhappy with the service.
<p> </p> <p>I have since reported my Query with Game in Greenstone that my Fridge Handle has broken</p> <p>and no feedback has been receive ever since the 23/10/2016</p> <p> I keep on making calls to them to follow-up on my query and have to keep on explaining myself</p> <p>what am calling about. spoke to both a Sales Consultant by the name of Phanuel and the Store Manager I think his name is Christos a few times and keep promising to come back to me as they are still awaiting stork from the supplier.</p> <p>Today is the 9/11/2016 and nothing has happened and yet my account with them is up to date and paying Insurance.</p> <p>Clearly they do not abide to their Terms and Conditions - Listed at the back of their Receipts.</p> <p> </p> <p>Regards</p> <p> </p>
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