JN
Jane N
Active since Nov 2016
2
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2 reviews19 months ago
Refund process is a ****
We booked chalet for 16 pax which were divided into 4 chalets. Our check in process was good until check out the issue came to when we had to be refunded an amount R1300. The issue came in when we separated the bunk twin beds which were uncomfortable for grown ups to be sleeping on top like we kids. We separated the beds. In front of the staff who never said that it was wrong for us to do so. Well the deposit of 1300 which was separate from our accommodation it was meant for if we loose keys we not getting it the deposit back as per their email when I asked what was that deposit for? When I asked for my refund back I was told that since we separated the bunk beds we not getting back our refund as it is ******** to their premises. I asked that where in a confirmation letter does it say do not separate our kids bunk beds? And was there a notice in their chalets like they have big notice on their walls about dishes? No there was no notice about that beside that I as a organiser I was told we broke their beds which is a lie? Since their last email that I received that they can send me pictures to show me the broken beds.... Worst disappointing I was called dear guest in several emails even when they knew my name on an email. I will never recommend anyone to sleep there ever as their of keys deposit is just a **** of making more money even after we paid R10k for accommodation. Rules must be be in paper not only when a guest has left or checked out then only because you feel like you cannot refund us then you start telling me of your rules that we're supposed to be told in check in time or in their confirmation letter. I might not the only person but some were scared to voice out their deposit rule. The deposit rule was meant for keys as per email not for beds. Therefore I still demand my deposit back I paid in peace therefore it should come back in peace.... Anyone asking me if their accommodation I will definitely tell them to go somewhere else. Again on check out we hand out all the keys why is that the housekeeping staff did not say to us that guest since you separated these beds can we check that they not broken... Now you want to show me a picture of a broken bed after I've left? Have never Violet anyone's premises 17years of my life I have worked in a 5 star hotel I've travelled better places that those chalets why would I violate Rustig? The reason I won't 3cen belive on pics are only when 2 weeks later when I asked for deposit they want to send me pics, who even knows those pics are already kept for people like me.
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26 months ago
Standard of service has gone down.
My Daughter got admitted after we have spent 4 hours in a casualty well i guess i must understand since they were so busy. then on the 13th since from Morning till 17h00 no Doctor examined her? have you gone provincial are you still a private hospital Tshepo Themba? your services have really gone down. i am definitely sure that i am not the only person who have complained. I had to call the manager on duty which is Bongani he promised to call me back he will find out what was happening.
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