Active since Nov 2016
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3 reviews84 months ago
Bad Service
To whom it may concern I have tried to speak to many a manager but have been sent from pillar to post as we have purchased at Craighall - Water Ways after explaining in detail that we need to replace an element for a geyser, giving them the make and the model of the said geyser. We have replaced the thermostat and valves and piping as per their recommendation including the Element. As per Invoice details below. The very same Element and Thermostat which we purchased on their recommendation only lasted a few months as dated below. Date: 2018-11-23 Invoice nr: ********** -INV01 1 X Part Number: TH-202 Kwikot VKF11 THERMOSTAT WITH LEADS 1 X Part Number: ELS-116-KWI Kwikot 4KW BOSS ELEMENT WITH POCKET Date: 2019-02-28 Invoice nr: ********** -INV01 1 X Part Number: TH-202 Kwikot VKF11 THERMOSTAT WITH LEADS 1 X Part Number: ELS-116-KWI Kwikot 4KW BOSS ELEMENT WITH POCKET It was extremely difficult to remove the Element and the only way to remove it was to twist it and in the proses the whole Element got twisted. Craighall Water Ways refused to replace the Element as they said we damaged it. We had no other choice to but to replace the Element and the Thermostat. On 19 May 2019 the very same geyser the Element was not working again. Once more they refused to exchange the Element or the Thermostat. We then asked Maxwell Buthelezi from Craighall -Water Ways to book a service call so that someone can come and see why this is happening and how difficult it is to remove the element once it is installed. He then said we must contact Lucy Malunga from Electrolux to book the service call. We then received an email from Johann Coetzee from Electrolux asking the serial and model of the geyser stating that the elements that we have purchased is only to be used in a Kwikot Geyser. Over the years we have purchased a large amount of goods from Craighall -Water Ways and we feel that we are been misinformed by the staff who should know that it was not the right goods and we are suffering the losses. We would highly appreciate that this matter can be resolved in a civil matter as we have been loyal customers through the years and do not think it fair to be treated in this manner.
0 replies
108 months ago
Complaint
<p>We visited the Boksburg branch on Saturday 10th June 2017 to purchase a headboard. As we looked around the store we found the perfect one but was informed the headboard is not correctly marked and is not as advertised.</p> <p>Please see attached photograph</p> <p>I asked why I can’t purchase the product as it is clearly marked at R499-00, I was rudely informed by the manager that I have to pay R599 for that item. He then continued by saying I must learn how to read and the price is wrong ! and there's nothing I can do about it.</p> <p> As a customer, the with the way I was treated is completely unacceptable and I feel someone must do something about this. </p> <p> </p>
56 replies
115 months ago
Worst Service Ever
<p>We purchased a brand new Defy Microwave from Game in Alberton City in Alberton. Shortly after the microwave started making terrible noises, we took it back to the store where the staff was just sitting around and chatting while my husband had to ask for help. When they finally figured out how to book in the unit we were promised a quick update on the repair process , alas after phoning every week for some progress on the repairs we all info we got was someone will phone you back. Nobody ever phoned back. My husband got hold of the Manager Andre which also promised to phone back but never did. We eventually got an sms saying we can collect the microwave. On collection the microwave was not even cleaned after the repair was done. I am terribly disappointed in their service and will no longer shop there. </p>
56 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)