CB
Cindy B
Active since Nov 2016
3
Reviews
0
Industries
Reviews
3 reviews47 months ago
From leaving my details to speedy appointment, great advice
From leaving my details to speedy appointment, great advice. Quick turnaround time. Great and clean installation. Very happy with experience and quality of goods.
134 replies
100 months ago
A voucher gift I'd rather dp without
So my husband and I both recieved vouchers for our birthdays from my parents. It was my first time going to this particular Spa as I have my favorite I always go to in Fourways but thought the location would mean top class service and a day of utter relaxation. Lets start with the booking process, everytime i called in to acquire times and dates that works around their availability and my husbands busy work schedule, reception was utterly confused each time giving different information. Each time I'd call a different lady at reception would answer and it was a different story each time, they have no clue as to what's going on at all. I'd call in get a date, call hubby and he would confirm he could do it on the date the spa would give me then call Renaissance back to confirm and another receptionist would say the day isn't available or the Thai massage lady is not in that day or the couple's room is not available....every time a different story....really!!! It honestly took a long and lengthy process to get them to agree on what date would work for them each time having to reconfirm with hubby while he was at work almost to the point we both wanted to just throw the vouchers away. When I say a long time I don't mean hours....it took almost two weeks!! Once we got the couples room and dates ext, I informed them of what vouchers I had, the price ext and they went through it to put together a package for us both according to the amount on the voucher. I still confirmed with them that it would be covered and they agreed. I decided to use only the amount on the voivoucher and not add in anything over and above except for lunch which we planned in the middle of our 4hrs of treatments. On the day I called in to confirm the time we should be there as I knew our first treatment was at 12 o'clock, they told me to arrive at 3:30pm...mmm....now we had 4hrs together worth of treatments so I told the lady at reception to rather confirm as it sounds incorrect. We also planned an hour lunch break so it would be 5 hrs of us being there so 3:30pm really??? Reception finally figured it and got over the constant state of confusion it seems they suffer from and finally told us to arrive at 11:40 am which sounded more like it but she told me the order of the day and it was all swopped around she told me we would do all our treatments first then lunch afterwards and I thought its probably better as the day is starting to sound like mess and anything but a day of calm relaxation so I agreed but was completely annoyed with the level of service and their understanding of what's going on. So we get there, they call us late for our first treatment and then tell us our lunch hour is booked in the middle of our 4 hrs treatments ...***!!! No...i told them to make a plan as I just want to get out of there asap. Our massages and express reflexology was really good and we both thoroughly enjoyed it. We sat by the pool after and then went for our exfoliation and mud chamber which I've done at other spa's....let me tell you the "rain" at the end to gently wash off the mud ext is more of a hose down from the fire department, the water sprays so hard in your face from the ceiling it's hard to breath or see where you are and you can't open your eyes to try get the hell out....hubby thankfully saved me from it and got me out as i was blinded and in a bit of a shock from going from completely relaxed to hosed the f&$@k out. Then our facial....the girls have no clue about the products ...what's in them or how they work....i go once a month for my peels and facials to a place in Bedfordview, they are amazing and its the same products so i know a thing or two. Before we can open our eyes and get up and "wake up" from our facials they are trying to sell us products literally like walking thorough a road side flea market....it was insane trying to force us to buy the stuff putting bottles of products on my husband's chest so he couldnt even get up to run like he'll, I was up in a flash and was dressed before they could corner me even though they tried their best into pressuring me after I said no over a dozen times....we raced out almost swatting them off us...it was a horrible way to end a soothing relaxing facial. So annoyed and tiered of the experience we were walking out a day at the spa stressed and irritated and that is definitely not how one should feel after 4 hours of " pampering". So anyway finally we were on our way out and the reception lady politely says lets go through all the treatments you've done so had to turn around walk back in and she smacked us with a bill R920.....what???? Seriously??? After all the pain and effort I had to go through to get their help in creating a package for both of us for our vouchers, after all the confusion pain and aweful service and now a bill? I would of rather let them keep the vouchers we got and never have used them for that experience and now I needed to pay for it?! Firstly if it was not for the vouchers I would never have gone their in the first place just by the experience I had with reception and the booking process but now I was forced to pay for something I would never have gone for in the first place. Worst spa I have ever been too by far!!!! Will never go back or recommend it to any one!!
0 replies
115 months ago
I wouldn't take a dead rat there
<p>I come in with my 17week old yorkie puppy who almost died drowning in our pool, i found him just in time. He was bloated swollen, struggling to breath and coughing up blood. I race from Bedfordview out to fourways and I'm met with a young receptionist eith major attitude. After telling me its a two hour wait she says she will get someone to help immediately due to it being an emergency. I'm left waiting for over an hour with no news, I'm sitting there looking at tje dirst smears all over the floor the toughs of fir everywhere but that is rhe least of my concerns, im staring at the blood splatters on the floor, picking up my feet cos im so scared of the hundreds of ****roches running everywhere and that is an understatement, can't help but thing does my little baby not deserve better, what kind of horror show have I just walked into, not one thing about this place says he is in good hands. I'm really freaked out and I beg that rude receptionist tof please get me some feedback, ignoring her huff I wait 10 mins and she comes back saying the vet is busy with the treatment on him and as soon as they done I can see him.....30 min later a colour woman comes out saying the vet hasn't looked at him yet she is trying to take his vitals but he is moving around and making it hard so she thinks he is okay.....I want to explode my husband trys to keep me calm, doesn't anyone see how crazy ridiculous this place is and what the receptionist lied twice, once saying she will take him straight to the vet due to being an emergency and over an hour later saying he is currently in treatment when the vet hasn't even seen him....he must be terrified and confused...this place is awful!!! Next time I have an emergency no doubt I'm going to Brynston!!!!</p>
0 replies
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