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3 reviews63 months ago
Terrible December 2020 holiday at Sugar beach 2B 23-30th
We booked at sugar beach 2b through umdloti lettings. Upon calling them on the 23rd in the morning we were then only notified that Umdloti had experienced power cuts from the 21st. Umdloti lettings failed to notify their guests that this had been a problem prior to arrival. We were a family of 8 including 3 kids under the age of 4. The letting agent did advise on the day of the 23rd that if power did not come back on before 5pm we would be refunded for that day. When we arrived at the flat the condition of flat was to say the least very unsatisfactory. It did not appear as the correct protocols had been actioned for COVID ie. Deep cleaning and proper sanitizing. If anything it smelled grubby and moldy. If a cleaning service was used then the flat would have smelled of cleaning detergent or something indicating a fresher smell. There was no electricity from the 23rd to the 26th, when it did come back on the 26th we were still left without power as the sugar beach complex still experienced issues. This went on until the 27th December with intermittent power cuts , on the 28th we decided enough was enough and headed back home. Throughout this experience Umdloti lettings have not managed this situation very well, whilst we know that the power cut in this area was out of their control we also experienced a host of other issues with the flat. The cleaning service did not appear to change the bed linen in all 3 rooms for arrival of new guests , it smelled of body odor and we felt like their were bed bugs in the rooms. None of us were able to sleep properly the first night. There was dirt under the beds, looked like it had not been swept in a while. I complained to David Downes the next day who assured me that the cleaning staff had changed it, he then sent someone over to change it, it was evident after this that the sheets were not changed when the last people left. The flat was also old and worn out, with the patio table outside left very dirty. The cleaners do not bother to clean thoroughly and literally are there to just sweep. We were told due to COVID cleaners won’t be coming to the flat, I had to arrange this with the booking agent to ensure we had cleaners come in at least three times due the holiday. There were no proper curtains in the main bedroom, which made it impossible for anyone to sleep in that room. No bathroom mats in the main bedroom as well. We were left with no option but to book elsewhere for a few days and when we got back on the 26th I called the emergency number to say we still did not have power. Half the flat was working but no appliances, no air conditioning , no plug points. We stayed another night with minimal amenities. David sent over a plumber who confirmed he could not do anything and it is the municipality who would need to fix it. The following day another plumber came over and fixed the issue with the flat in 5 minutes. Not to mention all of our perishables ie meat and veg were now spoiled.I escalated the issue of the air conditioning not working by calling the emergency number again , it appeared to be one of the owners who wAs extremely rude and ****y to me. David’s mother. She thought she was doing us a favor by lending us two fans and was really rude and condescending. My husband called the emergency no on the 27th and escalated the issue of the power cuts to sugar beach , David’s father attended to this call and was also extremely rude to my husband and was being abusive on the phone . He called after and apologize confirmed to my husband and said that he would refund us for the 27th. We checked out on the 28th as electricity was still an issue at the flat as this was becoming quite ridiculous and frustrating. We informed David and Umdloti lettings and he confirmed he will refund us for the 23rd, 28th and 29th as well. He also offered us a weekend at the same flat out of season. We would never go back to this flat with all the issues experienced, also now finding out from other reviews that the lift has not worked for months and the flat is so poorly Maintained and cleaned by Umdloti lettings. When trying to resolve the refund issue David was quite unprofessional and only allowed a refund for the 23, 28,29th and even though his father confirmed the 27th to my husband David refused to grant those nights. We were also told by the lady who made the booking at umdloti letting when we checked in on the 23rd that they will refund guests for every night lights did not come on by 5pm. This clearly was not the case. Umdloti lettings should close down as they are probably the worst letting agents in that area. Not only does their attitude stink, for a hospitality business their service standards are terrible. This is the 4th time we are experiencing issues with Umdloti lettings and will never use them again. Now that air bnb has quite a bit of flats in This area, and we have booked with them a few times best use Air BNB. David and his family think they are doing the guests a favor by offering poor minimal services with an attitude that is pathetic and basically robbing people of their money, people who have paid quite a large sum for a holiday which has turned out to be a nightmare.
0 replies
108 months ago
Pathetic driveR from TRSS
<p>We were just on Main road heading towards midrand and a idiotic TRSS vehicle with his strobe lights on were driving behind us and hooting at us. Not forgetting blinding us with the lights he had on. What sort of an unlawful business is thinking they can bully people on the road and put these bright lights on there vehicle that blinds other drivers. If anything they are more harmful to other drivers - utter arrogance. Sort your company out!! </p>
224 replies
114 months ago
Migration charge on Vodacom contracts
<p>I am extremely dissappointed and frustrated with Vodacom's clauses and charges on their contracts. It is daylight robbery to want to charge your contract customers a charge to migrate to a new package. I have had a contract with Vodacom since 2013 and always upgraded to higher packages, I was never once asked to pay a migration fee to upgrade to a higher package. Today, I called to migrate to a lower package which is a Smart S, currently I am on a Smart L, I was then told I would have to pay an additonal R2k to have the migration done. This is ridiculous as well as uphalling to ask your customers who have been faithful to you for years to now pay such an exorbident charge to move to a new cheaper package.</p> <p> I refuse to pay the extra 2k to downgrade especially since I Have been a contract customer for all these years and prior a prepaid customer. This is absurb, I demand that Vodacom relooks their policies as you can not be issuing out charges to your customers which really does not make sense. Do you really think by doing this your clients will extend their contracts with you?</p>
56 replies
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