BG
Banisha G
Active since Nov 2016
22
Reviews
0
Industries
Reviews
22 reviews3 months ago
Disappointment
Good morning With great disappointment 😞 I have to go this route again. Since 2nd week of December I have been waiting for Dotsure to respond to me regarding query with Netstar. They were going send the recording advising were I was advised to change the netstar unit. Dotsure has not been helpful at all mor will they responsibility for their mis information to me has a client.
56 replies
5 months ago
BAD SERVICE NOT KEEPING THRIR PROMISES SOFT LANDINGS GOR THEIR CLIENT
Good day Please be advised I am extremely disappointed with Dotsure and the manner in which they handled the process of me canceling my insurance gor a vehicle which was traded in gor a new one. The vehicle had a Netstar unit which is a compulsory requirement when you under take a policy for your car with Dotsure. When I canceled i was never told by Fitsure or Netstar that the unit from the old vehicle can be removed and installed no the new vehicle instead the just requested Netstar to cancel and hold me responsible to oay an outstanding amount. Several emails and attempts failed. I spoke to lady in the 14 Or 17th November who told me they going to the cancel the outstanding amounts. I explained my account was debited on the 1 November R319.00 now DECEMBER again I was debited R159.00. Netstar says Dotsure instructions were to cancel the unit when they should have advised of the options first because I still took out the new chicken insurance with Dotsure. So Dotsure needs to come to the party and who us going pay back my R478.90. If I was advised correctly they would be no problems and this nightmare situation. They are putting me out of budget. NYP 1605669
53 replies
6 months ago
Terrible customer service
Good day Please be advised I had the most terrible customer service and experience @ Park Square SPAR. I done a purchase and went over to counter 8 yo payment utility bill. I then cautiously asked the cashier can please get a chocolate I had forgotten to purchase for a college of mine. The lady name Serusha so rudely said no she cannot take for the chocolate. She is only doing utility payments. I kept quite made the pavement and went back got the chocolate and went back to the queue. While she and her Supervior Roshnee casually stand and look at me back in queue and laugh to them selves. Then I see she calling customers from the queue to pay the items they purchased. I know she did what she did to me deliberately, she is always rude whenever we ho to the store. Her stubbornness and unfriendly attended customers. She acts like the owner of the store. Really just 9 e chocolate mske a person behave like that so nasty
0 replies
8 months ago
False advertising 😑
Good day Please advised Santam Direct sales had a promotion. Whereby if they do not meet your current insurance they will give you a R500 take alot voucher. I spoke to a consultant the ladys name was Tamara Solomans on Friday 22 August. They quote was much higher. She requested me to send her my latest policy schedule which I did. Since then I had no correspondence from them. Very disappointing. Regards Banisha Govender
53 replies
15 months ago
Poor Service
Good day Several attempts and emails to Lancet yo confirm payment of account made failed. We are getting calls from a credit company everyday advising they want payment. This account was paid in iSeptember already. Sent like three emails with payment confirmation no response from. LANCET. PATHHIC SERVICE. Acc number Y14614798.
53 replies
17 months ago
Very Bad Service 👎
I logged a request to Sanlam on the 30 October. Received a reference 1410482143 advised will resolved by 29th November. So I called on the 15 November new reference 1410482184. Called 29th reference was told no they still busy. Today is the 3rd of December still no feedback from Sanlam. When you them they have AI asking the questions before even speaking to a Human.
112 replies
17 months ago
*****ulent account on my ID profile
Good day I had a CEll C contract for Yeats I have canceled the contract. Today I was going to Credit Score and came across Cell C contract not my number. Says I am I. ARREARS missed payment for six months. To my disbelief I tried to contact Cell C customers services on 084135. Waited like 40 minutes only answering services no option to speak to a consultant. Tried again still the same. I am shocked how fid someone take a contract out when . Who and how is the question I ask The fact the is no on to speak to you I. Cases of emergency shocks me more. This is dropping g my credit score and thereby giving poor ratings. I need answers urgently.
168 replies
18 months ago
Poor poor service Not keeping to their promises
Good Day I totally disappointed at Sanlam regarding my RA. I received a message from Sanlam 10th October regarding my Stop order. Advising me the perfume increase was skipped due to amount been exceeded by my employee. I immediately tried contacting Sanlam which was unsuccessful as they have an AI voice recording waited like 30 minutes no answer. I then processed to send them an email 11th of October. Advised equire will be resolved and contact made by the 22nd Ocotber to date I received nothing. Tried calling again the 18th October never got through. Reference 1409675020. Policy number 045466679x3. Mr RPGovender.
106 replies
29 months ago
Bad Bluent service
Today as a very disappointed client of Dotsure do I write thus message. I have submitted a claim on 04 December . On the 6th I was advised it's is gone foe verification whis should take 3 to t workings days of sooner. I have also received a SMS advising I will be contacted. I called yesterday spoke to a lady by thd name of Barbie(whom j must say wad very unhelpful. If I to rate her service I will give her a big fat ZERO). Just told me I must wait for the call and its takes more then 5 working g days. I called again tbe afternoon spoke to another lady whom advised me it's 5 working days. Unfortunately thd call disconnected ad my phone died. Doteur as lots the touch of outstanding Customer service.cexperience and Care towards their clients. SAD.
258 replies
32 months ago
Pathic Service charged for something I never agreed on.
Good Day I absolutely fissappointed either Vodacom customer service and accounts departments. I was recently asked to upgrade in July. I had the sales consultant to call me back but she upgraded and me a phone.. which to this date I have not opened. I called when I received the phone. I wS told no the contract is only R75.so I agreed to keep the phone. On 7 August I received my invoice which stated debited R90. I called to query I advised to pull out all the previous calls and listen to what was discussed. I was told 48 working hours I then received a message 10 August query still not resolved. I call on 17th August was given a ref RCO 428913. I had even email complaints at Vodacom to assist. Today is the 29th August I received no feedback and my account was debited for R90. What can service is this. Acc number I1003652-9 the cell number is 0829261835.
263 replies
Review Distribution
5 Star
4 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (9.090909090909092%)
1 Star
16 (72.72727272727273%)