DT
Dan T
Active since Nov 2016
7
Reviews
0
Industries
Reviews
7 reviews42 months ago
Emirates baggage handling
I typically have good experiences with Emirates airline and they are a go to when traveling. Their good reputation is however being tarnished by their baggage department to the extent that I am seriously starting to dislike the company. My bag was damaged on a recent trip and after weeks of following up and borderline being nothing has been done about it apart from empty promises. I travel frequently and need my luggage. Can someone that cares for the Emirates brand and that take their job and customers seriously PLEASE help to resolve. It is horrible to get this desperate having to write reviews on external platforms in the hope of getting help!
0 replies
46 months ago
Forced phone insurance
I have recently upgraded and had to take compulsory “free” insurance from a third party otherwise Vodacom could not complete the upgrade. This after I said I have my own insurance I do not need additional insurance. I was then told the onus is on me to cancel the insurance after three months or I will be charged. Now that I am trying to cancel I am being sent from pillar to post and need to call alternative numbers/ third parties to process the cancellation. We are forced by Vodacom to take additional products we do not want and say outright no to and then they make it very challenging to get out of it. I have notified them again after the forced “free” period to cancel and not to charge me and expect them to handle it since the forced me into it as opposed to referring me to third parties Crooks! Greedy! Inconsiderate! Poor service! Care only about money and definitely not their customers
268 replies
53 months ago
Great service recovery and care
The owner turned a disappointing experience around into a great one showing that they care for their business and customers. Appreciated, thank you
0 replies
53 months ago
Poor service - Tanya, Greenpoint
When asked what fabric the R795 scatter cushions I bought are, Tanya at the Greenpoint branch said she does not know. When asked if she could find out she said the owner, Corine, buys off cuts so she would not know. She also took the display units from the sales floor and I asked if I could rather have cushions from storage. She instructed the assistant on the mezzanine floor to throw them down. The first one landed on the floor - which she gave to me as is. Fortunately the Asst brought the second one down. Then I was added only a credit card slip and know receipt. When asked she said they have system issues and I should wait - this after there were no such issues with the customer ahead of me. After waiting for a while I approached the counter again when it took a while and Tanya was in conversation with colleagues. All round very disappointing customer service experience. I am still waiting for the the owner to return my call with the fabric detail. One would think an R800 cushion would be accompanied by some fabric and care instructions. I will return the cushions bought should they continue with this no care attitude
0 replies
59 months ago
AVOID!
Delivers 90min late on Uber. Can’t get hold of them. Facebook and website disabled. Only sauce arrives no meat. Downright thieves!!
0 replies
112 months ago
POOR COMMUNICATION / OVER CHARGE
<p>I have been struggling for several weeks to get AVIS, OR Tambo to fully refund an amount they have over charged me. They have paid it back in part - without apologising for the error - but they are simply not giving me a clear answer on the balance owed to me. I have sent several emails with explanations to several managers, including the Branch Manager, Francisca, but they take days to respond - if at all - without clear answers or explanations. Customer Service called and surveyed may experience to which I gave feedback and when asked whether I would like the branch to contact me I said yes. To date no one has made any effort to call me. This is very frustrating and disappointing. It seems they simply do not care about their customers and they definitely do not live up to their brand promise. </p>
0 replies
114 months ago
VODACOM RIPS US OFF!
<p>I have accessed the new Vodacom app this evening and noticed to my shock and horror that my bill for the month to date is nearly R6000!! Far from the average R1500. This is mainly due to data usage.</p> <p>Sure, in this day and age we use a lot of data which is why I rely on SMS notifications that my contract data is about to run out after which I immediately buy more data to avoid exhorbitant out of bundle rates.</p> <p>Earlier this year this was automatically switched off and now seemingly it has happened again - possibly due to the new app/ automatic reset...? I've tried to access the app a few days ago to check on my bill since I have not received the normal notifications but it was unavailable. When I finally managed to open the app this eve and saw the shocking bill I tried to get through to the call centre but as always that may as well not exist. After holding for nearly 7 minutes I got through to a guy, explained, after which he said he will put me through to a specialist. I held on for another couple of minutes with nobody answering and eventually decided to throw in the towel. Not only am I charged ridiculous amounts for data, now they are making more money on phone calls.</p> <p>Vodacom is simply in it to see how much money they can take from us and does not care about customers/ service at all.</p> <p>This is so disappointing!! Especially this time of year when expenses soar, now this...</p> <p>Why do they simply switch off notifications we rely on to help manage our bills and then charge excessive rates for out of bundle data??! </p> <p>I cannot wait for my contract to expire. Vodacom continues to disappoint and simply does not care. </p> <p> </p>
112 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
2 (28.571428571428573%)
1 Star
3 (42.857142857142854%)